From start to finish it was 5 star. As a current Vodafone customer I have become used to the excellent service, but as always it was great. Come into store to change over data and apps from one dev... See more
Company replied
Location
Switch locationUnit 220 / 221 Potteries Shopping Centre, ST1 1PS Hanley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great staff, the greater was helpful and informed us there would be short wait but ensured we were comfortable. Our rep Jess was really helpful with being pushy. She understood our needs and cate... See more
Company replied
Went into store as contract ended. Bari spent a lot of time explaining options and answering questions. More than happy to continue with Vodafone ... Customer for 18 years. Walked out with new device... See more
Company replied
I went to my local store in Hanley Stoke-on-Trent, and was met by a friendly gentleman called Sam .He was fantastic, I mean this guy was so knowledgeable and accommodating to my needs ,articulate and... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Hanley
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 220 / 221 Potteries Shopping Centre, ST1 1PS, Hanley, United Kingdom
5.0
Excellent
634 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sahire
Sahire,
Has been an absolute star my husband and I give her a 5* plus rating.
14 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Judith,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hanley
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Adam Renault Adviser in Stoke on Trent…
Adam Renault Adviser in Stoke on Trent he is very good man
Thank you so much !
14 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Janos,
Thanks for the lovely review and fantastic support for Adam. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam retail advisor he’s very good man
Adam retail advisor he’s very good man
Thank you
14 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Janosne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good
Very good, Iftab was very thorough and went through all the options available to me. Explained well very satisfied costumer.
13 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Lovatt,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Needed a new phone popped into the…
Needed a new phone popped into the store, Bari got me a good deal on a new phone with a sim plan. Great service and welcoming.
12 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey William,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amazing service i got from munya higly…
Amazing service i got from munya higly recommend.
12 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Anatolii,
Thanks for the lovely review and fantastic support for Munya. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ryan - great customer service
There was no wait when I went in. Ryan was very professional, easy to talk to and I got a great deal on a new phone. I wouldn't have been able to get the deal I got without going and speaking to him
10 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by chan upgraded phone and moved…
Served by chan upgraded phone and moved my stuff top lad
10 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Served by chan moved from google and…
Served by chan moved from google and samsung no problem, brilliant service
10 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Elizabeth,
Thanks for the lovely review and fantastic support for Chan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you paul for everything
9 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Ann,
Thanks for the lovely review and fantastic support for Paul.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Paul was amazing at getting us just…
Paul was amazing at getting us just what we needed
9 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Bari was excellent and very helpful
Bari was excellent and very helpful, and got me some good deals.
8 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Carol,
Thanks for the lovely review and fantastic support for Bari.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
John was pleasant and so understandable…
John was pleasant and so understandable for my needs
8 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Olayiwola,
Thanks for the lovely review and fantastic support for John.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hanley
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam did an excellent job of restoring…
Adam did an excellent job of restoring my main browser screen. He was very helpful and very knowledgeable.
Thankyou Adam.👍
6 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Tony,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
John was so helpful and friendly
John was so helpful and friendly, he was more than happy to help with what I was trying to achieve , he was pleasant and polite and nothing was to much for him, can't thank him enough
5 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Dave,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
My experience at the Vodafone shop was…
My experience at the Vodafone shop was very pleasant, I was served by Jalen, he was very informative and helpful with every question that I had and nothing was too much to ask. Amazing customer service, highly recommend
31 May 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great Customer Service
Jalen was fantastic to deal with. He explained all the available options clearly and made sure I understood what would work best for my needs. Friendly, knowledgeable, and genuinely helpful throughout. Great customer service and a credit to Vodafone. Highly recommended.
30 May 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New phone contract
Popped in for advice on a new phone contract as mine is due for renewal, great advice from Jalen, answered all my questions, very knowledgeable - I now have a new Vodafone contract! Highly recommend, thanks
29 May 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.