Vodafone UK - Irvine Reviews 

301
TrustScore 5 out of 5

5.0

2 Fullerton Square Rivergate Centre Irvine,, KA12 8EJ Irvine, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

alex was very patient and very helpful ..explained everything and took time to confirm contracts and prices. 2 of us renewed phones and it was a smooth process

Company replied

Rated 5 out of 5 stars

Alex was absolutely amazing in helping and giving information on all my plans and phones! He was great

Company replied

Rated 5 out of 5 stars

Alex was very helpful to myself and my mum in helping us get new phone deals. He gave us excellent advice and was very friendly and helpful. Excellent customer service.

Company replied


Company details


Contact info

  • 2 Fullerton Square Rivergate Centre Irvine,, KA12 8EJ, Irvine, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

301 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(301)

42,916 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars plus for the helpfulness and…

5 stars plus for the helpfulness and friendliness the staff expressed during a stressful time , really glad should have moved to Vodafone sooner, Thank you Chloe & Andy

22 September 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Gillian. Thank you for the 5 start review and we are glad to hear about the great service the team has provided you.
Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Nathan was extremely helpful

Nathan was extremely helpful. A very pleasant expert today.

22 September 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi M Bennett. Thank you for the feedback about Nathan and how helpful he is and you are happy with the service provided.
Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor has been exceptionally helpful…

Taylor has been exceptionally helpful and a true credit to the company.

21 September 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hey Richard,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Andy was very supportive

Came to store to get a new phone. Fantastic service from Andy, nothing was a bother and also very helpful in the set up and claim for the chromebook

1 September 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor unbelievable service as usual

Taylor unbelievable service as usual, give that man a raise!!

23 August 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi there,

It's great to hear about your recent experience, thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great package deal from Andy

Needed a new phone as my old one was playing up. Went to Irvine branch and spoke to Andy, who asked me about mynphone and my usage habits, and tool the time to ask about my broadband too.

And my managed to get me a package for not much more than I was already paying and set my new device up for me to use right away!

12 August 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Peter,

It's great to hear this feedback, thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Mel was fantastic!

Went to see about renewing my son's SIM only and spoke to Mel who was able to help sort me out with a new deal and a new plan.

Will be back to sort the rest of them out in the future!

12 August 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Andrew,

It's great to hear about your recent experience and feedback. Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Kayleigh was very helpful and efficient…

Kayleigh was very helpful and efficient and polite and courteous. I felt she explained everything and couldn’t do enough to help.

6 August 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Caroline,

This is a great review for Kayleigh. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Andy didn't mess about. Great service and sales!

Came to Irvine store to enquire about roaming on PAYG. Spoke to Andy who shown me the difference between PAYG with roaming and paym with inclusive roaming. Now have a great plan with euro roaming for less than I was topping up!

1 August 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi James,

Thanks for reviewing and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Andy was patient and helpful

Came to irvine to see wht my data had stopped working. Spoke to andy who che ked out my account and number and found that i had ran out of data. Andy sorted me out with a mifi box to get internet back

1 August 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Betty,

Thanks for your review and great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for new phone was helped by…

Came in for new phone was helped by kayleigh got exactly what I wanted explained everything great service

26 July 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Roy. Thank you for your review for Kayleigh. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited the store and was helped with…

Visited the store and was helped with my upgrade and trade in by kayleigh she was polite and friendly would definitely recommend her to my friends and family

26 July 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Jace. Thank you for your review for Kayleigh. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service and very helpful

16 July 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi John,

Thanks for sharing this amazing feedback with us!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor was brilliant

Taylor was brilliant

3 July 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Gary,

Thank you for your review. If you need anything in the future, please feel free to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Andy

I'm very happy and grateful for all the help received from Andy in the irvine store. He was very patient and understanding with my issue and helped me greatly. Thank you so much.

1 July 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Alison. Thank you for your review for Andy. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The customer advisor was very kind

The customer advisor was very kind, helpful, and a joy to be around. Very happy person. 😊

1 July 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Samantha. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from mel

Visit to the store to check out why my bill had changed. Great service from Mel and also helped swap my broadband too.

1 July 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Fiona. Thank you for your review for Mel. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Well informed salesman with best deal…

Well informed salesman with best deal reached for me

1 July 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Finlay. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look