Vodafone UK - Irvine Reviews 

301
TrustScore 5 out of 5

5.0

2 Fullerton Square Rivergate Centre Irvine,, KA12 8EJ Irvine, GB


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Rated 5 out of 5 stars

alex was very patient and very helpful ..explained everything and took time to confirm contracts and prices. 2 of us renewed phones and it was a smooth process

Company replied

Rated 5 out of 5 stars

Alex was absolutely amazing in helping and giving information on all my plans and phones! He was great

Company replied

Rated 5 out of 5 stars

Alex was very helpful to myself and my mum in helping us get new phone deals. He gave us excellent advice and was very friendly and helpful. Excellent customer service.

Company replied


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  • 2 Fullerton Square Rivergate Centre Irvine,, KA12 8EJ, Irvine, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

301 reviews

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5.0

All reviews

(301)

42,866 reviews in the last 12 months

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Rated 5 out of 5 stars

Nathan was amazing

Nathan was amazing. Answered all questions I had. I felt that he wanted to help and help he did.

Please send Nathan my thanks.

5 February 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hello, Euan,

Thanks for the feedback and support, we really appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rachel set my phone up for me a…

Rachel set my phone up for me a couldn't be happier

29 January 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi William,

This is lovely feedback for Rachel. Thanks for taking your time to share.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great help from Andy

Was planningbon switching to o2 but there was an issue and saw Andy who helped sort me out with a new phone. Thanks very much :)

5 January 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hello, Lyn,

Thank you for taking the time to review and share your feedback, we appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Andy helped out a great deal

After shopping around and going to o2 and having an issue with my orders, Andy helped get me a new phone for the same price as I was paying for my sim plan

5 January 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Iain,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Kayleigh was a nice helper she was…

Kayleigh was a nice helper she was really helpful and not boring. She was funny and talked to us about video games. 5 star review

2 January 2025
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Yukako

It's lovely to see you had such a positive experience with Kayleigh. This is just what we aim for! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to do an upgrade and Rachel…

Came in to do an upgrade and Rachel helped set every thing up, 5 stars

11 December 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Ross,

This is a great review for Rachel. Thanks for sharing your feedback. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Chloe

Chloe, saved me quite a bit of money on my monthly contracts …very much appreciated and great job!

8 December 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Quintin,

It's great to hear your feedback, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor set up my phone for me

Taylor set up my phone for me, very happy

5 December 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hello, Thomas,

This is fantastic to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kayleigh was very knowledgeable &…

Kayleigh was very knowledgeable & helpful 😊

1 December 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Fiona. Thank you for your review for Kayleigh. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant

Advisor and the young man training listened to my needs to work towards the best option for me and not just trying to get a sale.

23 November 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hello, Ruby,

It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chloe was fantastic helped me get a new…

Chloe was fantastic helped me get a new phone and log into everything

9 November 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Henry,

It's great to hear about your recent experience and feedback for Chloe.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service

3 November 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rachel helped me set up my phone and…

Rachel helped me set up my phone and was great

30 October 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi There,

Thank you for taking the time to leave us a 5 star review and thank you for the amazing feedback about Rachel and how she helped set your phone up.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor fixed my issue in no time today…

Taylor fixed my issue in no time today he was excellent

29 October 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hello, Amanda,

Thanks for the feedback and support, we really appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing experience and made me smile

Amazing experience and made me smile

4 October 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hello, Fraser,

That’s great to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chloe was very helpful in sourcing a…

Chloe was very helpful in sourcing a new phone for me. Excellent customer care skills, friendly and helpful.

4 October 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hello, Kathryn,

Thanks for letting us know what an amazing job Chloe did at getting everything sorted for you!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went in to store after the call…

I went in to store after the call centre couldn't fix my issue. Rachel helped quickly and was very friendly. Thank you!

13 August 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Kiera,

Thanks for taking your time to leave this review for Rachel.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Vodafone Irvine

Dearest Vodafone
Many thanks to the Irvine Shop and especially Kayleigh. I had originally back out of an online deal and I wasn't able to get my up front payment back. Kayleigh at Irvine Vodafone sorted this out for me and got the ball rolling. I still hit a brick wall with customer service, but after a week they confirmed my refund.
So I returned to the shop and Kayleigh to get an upgrade to a Samsung Fold 6. A true professional and excellent customer service experience. Many thanks.

23 September 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Jon. Thank you for your review for Kayleigh. Minus your experience prior to visiting the store, It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nathan was a great help

22 September 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Pete, thank you for the 5 star review and we are glad Nathan has been able to help you.
Thanks,
The Vodafone Social Media Team

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