alex was very patient and very helpful ..explained everything and took time to confirm contracts and prices. 2 of us renewed phones and it was a smooth process
Company replied
2 Fullerton Square Rivergate Centre Irvine,, KA12 8EJ Irvine, GB
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alex was very patient and very helpful ..explained everything and took time to confirm contracts and prices. 2 of us renewed phones and it was a smooth process
Company replied
Alex was absolutely amazing in helping and giving information on all my plans and phones! He was great
Company replied
Alex was very helpful to myself and my mum in helping us get new phone deals. He gave us excellent advice and was very friendly and helpful. Excellent customer service.
Company replied
Great and good help
Company replied
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2 Fullerton Square Rivergate Centre Irvine,, KA12 8EJ, Irvine, United Kingdom
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Nathan was amazing. Answered all questions I had. I felt that he wanted to help and help he did.
Please send Nathan my thanks.

Reply from Vodafone UK - Irvine
Rachel set my phone up for me a couldn't be happier

Reply from Vodafone UK - Irvine
Very happy with the service from Taylor today, thank you

Reply from Vodafone UK - Irvine
Was planningbon switching to o2 but there was an issue and saw Andy who helped sort me out with a new phone. Thanks very much :)

Reply from Vodafone UK - Irvine
After shopping around and going to o2 and having an issue with my orders, Andy helped get me a new phone for the same price as I was paying for my sim plan

Reply from Vodafone UK - Irvine
Kayleigh was a nice helper she was really helpful and not boring. She was funny and talked to us about video games. 5 star review

Reply from Vodafone UK - Irvine
Came in to do an upgrade and Rachel helped set every thing up, 5 stars

Reply from Vodafone UK - Irvine
Chloe, saved me quite a bit of money on my monthly contracts …very much appreciated and great job!

Reply from Vodafone UK - Irvine
Taylor set up my phone for me, very happy

Reply from Vodafone UK - Irvine
Kayleigh was very knowledgeable & helpful 😊

Reply from Vodafone UK - Irvine
Advisor and the young man training listened to my needs to work towards the best option for me and not just trying to get a sale.

Reply from Vodafone UK - Irvine
Chloe was fantastic helped me get a new phone and log into everything

Reply from Vodafone UK - Irvine

Reply from Vodafone UK - Irvine
Rachel helped me set up my phone and was great

Reply from Vodafone UK - Irvine
Taylor fixed my issue in no time today he was excellent

Reply from Vodafone UK - Irvine
Amazing experience and made me smile

Reply from Vodafone UK - Irvine
Chloe was very helpful in sourcing a new phone for me. Excellent customer care skills, friendly and helpful.

Reply from Vodafone UK - Irvine
I went in to store after the call centre couldn't fix my issue. Rachel helped quickly and was very friendly. Thank you!

Reply from Vodafone UK - Irvine
Dearest Vodafone
Many thanks to the Irvine Shop and especially Kayleigh. I had originally back out of an online deal and I wasn't able to get my up front payment back. Kayleigh at Irvine Vodafone sorted this out for me and got the ball rolling. I still hit a brick wall with customer service, but after a week they confirmed my refund.
So I returned to the shop and Kayleigh to get an upgrade to a Samsung Fold 6. A true professional and excellent customer service experience. Many thanks.

Reply from Vodafone UK - Irvine
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