Vodafone UK - Lisburn Reviews 

157
TrustScore 5 out of 5

4.9

67 Bow Street, BT28 1BJ Lisburn, GB


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Rated 5 out of 5 stars

Staff in the Lisburn branch are fantastic. Friendly, helpful and willing to go the extra mile. I needed to upgrade my phone and they took time to identify my needs, find the best deal to transition f... See more

Company replied

Rated 5 out of 5 stars

I needed an upgrade on my phone and often dread the hassle of this. Sarah made this process so quick and seamless for me. She took on board exactly what I needed in my new contract and put together a... See more

Company replied

Rated 5 out of 5 stars

I visited the store this morning and have been in the Lisburn store on many other occasions. The staff are always very welcoming polite and helpful in particular Daniel. He is so patient and explain... See more

Company replied

Rated 4 out of 5 stars

Sophie was excellent. Some great advice and very pleasant to talk with. Thank you. Kieran.

Company replied


Company details


Contact info

  • 67 Bow Street, BT28 1BJ, Lisburn, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

157 reviews

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4.9

All reviews

(157)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Excellent and efficient service from Rohan. Helped me with a new phone and setting it up. Very friendly and professional!

22 September 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Louise, thank you for the 5 star review and feedback about Rohan's excellent customer service when getting the new phone and getting it set up.
Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Morgan was very friendly and was able to explain all the billing details drive and airtime to me so I could understand. Great experience thank you very much. She deserves a raise

21 September 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, appreciate it

12 September 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Gerard,

This is amazing feedback for our Lisburn store. Thanks for sharing. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Brilliant custom service

Jack was really helpful & was able to get my new phone sorted. Really appreciated his help

12 September 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Jennifer,

This is a great review for Jack. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Jack was very helpful and professional

Jack was very helpful and professional
He explained everything fully and gave options
Excellent service

10 September 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Audra. Thank you for your review for Jack. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rohan provided a very efficient and…

Rohan provided a very efficient and effective service to clear up an issue on my phone, visit was 100% succesful.

9 September 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Victor. Thank you for your review for Rohan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great staff Sophie very helpful

Great staff Sophie very helpful

26 August 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Thanks for the five star feedback, Dan! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely staff and got a great deal.

Lovely staff and got a great deal.

15 August 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hello Warrender,

Thanks for the feedback and support, we really appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Cheers forSophie in the lisburn store

In the lisburn store Sophie was exceptionally helpfull and secured a great deal to meet my needs

15 August 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Gillian,

We’re glad to hear you found the best deal for you when visiting Sophie in our store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Johnny was great helpfully nice guy

Johnny was great helpfully nice guy , thanks jonny for you help.

30 July 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Norman,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Costumer service in store was 10/10

Costumer service in store was 10/10. Made upgrading my phone so much easier.

26 June 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hello, Charlotte,

Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience upgrading your phone instore.

If you need help with anything in the future, please don't hesitate to reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Quick and easy

Quick and easy

1 June 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Charlotte,

Thanks for your feedback! We're delighted you got the assistance you needed.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Dealt with Geani for a device upgrade

Dealt with Geani for a device upgrade. Explained everything simply and was extremely pleasant to deal with.

28 May 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Barry,

Thank you for your review! We're so glad you had such a positive experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service. Friendly and efficient staff. Able to meet all my requirements.

31 May 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Chris,

Thanks for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Staff very helpful,Geani and mark…

Staff very helpful,Geani and mark Sophie, also very explanatory,

18 May 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi John,

Thank you for reviewing and sharing this feedback for the team.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic staff were more than helpful

Fantastic staff were more than helpful

27 April 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was in this store earlier today

Was in this store earlier today. Met Sophie, a delight to chat to. Very knowledgeable. Pleasant and respectful to an OAP. She deserves more than 10 stars. Thank you Sophie.

18 April 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Rae,

Thanks for your review and your lovely words for Sophie! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service

11 April 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Graham,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone upgrade goof service

Phone upgrade good service

18 March 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi there,

Thank you for your review and feedback!

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

10/10 service

Had a few queries today as I have recently joined Vodafone and the young lad working tonight was a fantastic help.

29 February 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Drew. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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