Vodafone UK - Lisburn Reviews 

157
TrustScore 5 out of 5

4.9

67 Bow Street, BT28 1BJ Lisburn, GB


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Rated 5 out of 5 stars

Staff in the Lisburn branch are fantastic. Friendly, helpful and willing to go the extra mile. I needed to upgrade my phone and they took time to identify my needs, find the best deal to transition f... See more

Company replied

Rated 5 out of 5 stars

I needed an upgrade on my phone and often dread the hassle of this. Sarah made this process so quick and seamless for me. She took on board exactly what I needed in my new contract and put together a... See more

Company replied

Rated 5 out of 5 stars

I visited the store this morning and have been in the Lisburn store on many other occasions. The staff are always very welcoming polite and helpful in particular Daniel. He is so patient and explain... See more

Company replied

Rated 4 out of 5 stars

Sophie was excellent. Some great advice and very pleasant to talk with. Thank you. Kieran.

Company replied


Company details


Contact info

  • 67 Bow Street, BT28 1BJ, Lisburn, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

157 reviews

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1-star

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4.9

All reviews

(157)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Sophie got me sorted so quick and was…

Sophie got me sorted so quick and was able to transfer everything and show me how to use my phone correctly amazing!

29 September 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Bernie,

Thanks for the lovely review and fantastic support for Sophie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff was great

Jack was amazing at getting me a good deal. A new phone and new sim :)

19 September 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Brian,

Thanks for the lovely review and fantastic support for Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

ben was really helpful and simple to…

ben was really helpful and simple to deal with

25 August 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Julia,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and quick to sort out my issue

Helpful and quick to sort out my issue, friendly staff, good work

29 June 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Ben,

Thanks for the great feedback and support, we appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thomas is an absolute legend

Thomas was incredibly helpful explaining the best way to manage my account and that of my family. He made the experience less stressful with his professionalism and good humour. Best experience with Vodafone I’ve had in 12 years with them

12 June 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Rach,

Thank you for your review. It's always great to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 4 out of 5 stars

Sophie was excellent

Sophie was excellent. Some great advice and very pleasant to talk with.
Thank you.
Kieran.

23 May 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Kieran,

This is lovely feedback for Sophie. Thanks for taking your time to review.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Sophie was amazing

Sophie was amazing. She helped me to upgrade my account and to get the conditions that suited me. She was so friendly and listened so well.

23 May 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Gemma,

Thanks for taking the time to leave a review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service from Sophie

Fantastic customer service from Sophie. Sorted my problem out.

22 May 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Oliver,

Thanks for the lovely review and fantastic support for Sophie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thomas was very helpful and…

Thomas was very helpful and knowledgeable, he was able to answer all my questions and recommend products etc

18 April 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Jamie. Thank you for your review for Thomas. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff where great

The staff where great, very helpful. Was served by dominika and she provided great customer service and was very polite. Helped me find the best price contract and even helped me set up the new device

29 April 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Hannah. Thank you for your review for Dominika. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff, helped me set up a new contract for a great price and helped me to set up the phone as well, Tomas was very helpful

26 April 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Sinead. Thank you for your 5-star review for Thomas. It's always lovely to read such amazing feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really friendly and quick to get a…

Really friendly and quick to get a mobile dongle sorted for

10 April 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Thomas. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service

1 April 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Thank you for your review James! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team

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