I had an issue with my home internet, so I came into Vodafone for help. Jay was absolutely fantastic. He explained everything clearly and made the whole process really easy. I switched my home broadba... See more
Company replied
Location
Switch location52 High Street, NG10 1LN Long Eaton, GB
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As a business customer having been trying to get my phone back up and running for 2 weeks over the phone without any success & much frustration. I walked in got a very friendly reception and voilà wit... See more
Company replied
I walked into the shop 20 mins before close with lots of queries. Jay went over and beyond with patience to answer all questions and ensure I had the best deal available. Excellent service!!! Would de... See more
Company replied
Sasha was absolutely lovely in helping me with my phone issues. She's very patient, professional and knowledgeable regarding the steps needed to dolve my issue. Sasha was very helpful and friendly and... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Long Eaton
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
52 High Street, NG10 1LN, Long Eaton, United Kingdom
4.8
Excellent
154 reviews
Asks customers to review
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Proficient and professional plus…
Proficient and professional plus friendly vibes from jay
5 August 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Philip,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have been coming to this vodafone…
I have been coming to this vodafone shop for 7 years i have always received help, support and have always upgraded in this shop. I came in to get help on my phone i stated that i am not going to do anything yet as i am waiting for the new iphone to come out i was advised by sasha that it is £25 for half an hour help which okay if that's the policy that's fine but i stated that i have never been charged before as soon as i said this her attitude turned and she said i am the manager if i say it's £25 that means it's £25 - i would have been happy to pay this but the way sasha raised her voice and snapped at me i left the shop - after 7 years i have decided to go to nottingham vodafone from now on
25 July 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Matthew,
Thank you for taking the time to share your feedback, and I am sorry to hear about your recent experience. We truly value your loyalty over the past 7 years and appreciate the trust you have placed in our team for support, upgrades, and advice throughout that time. It is disappointing to hear that your latest visit did not reflect the level of service you have come to expect from us. While charges for certain support services may apply in line with company policy, we understand that it is not only the outcome that matters but also how this information is communicated. We are concerned to hear about your experience with the interaction you described and the way it made you feel. This is certainly not the standard of customer service we aim to provide.
Please accept our sincere apologies for any frustration or upset caused. Your feedback will be shared with the store management team so that the matter can be reviewed and addressed appropriately.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Great service and knowledge from Jay
Great service and knowledge from Jay
Very happy to purchase 2x new IPhones and a new 3 year contract
20 July 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jay was excellent
Jay was excellent. Clear communication and informative. Many thanks
13 July 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Lesley,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jay seen to me and I felt like he dealt…
Jay seen to me and I felt like he dealt with everything I needed. I left feeling happy.
The new manager is approachable and was also helpful.
Good experience
11 July 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Connor,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My experience was amazing with Jackson…
My experience was amazing with Jackson he understood what I was asking and helped and reassured me on everything so came away very happy.
10 July 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Jessica,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really great help from Jackson he's…
Really great help from Jackson he's done the most wonderful work for me helping me with my phone. Thank you
10 July 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hi Fred , thank you so much for your wonderful review and the amazing support you’ve shown for Jackson, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Spoken to Jackson
Spoken to Jackson, he is very knowledgeable and made everything simple. Put me completely at ease and very friendly. Thank you for the help.
8 July 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Barry,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Called into vodafone 2 guys there help…
Called into vodafone 2 guys there help me everytime, no matter what my problem is they sort it. Jay and jackson
6 July 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Melvin,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had an issue with my home internet
I had an issue with my home internet, so I came into Vodafone for help. Jay was absolutely fantastic. He explained everything clearly and made the whole process really easy. I switched my home broadband and also got a mobile plan so I’d have internet until my broadband is installed. I’m leaving the shop extremely satisfied with the service. Thank you, Jay!
27 June 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great store
I went into the store asked a few questions James down loaded an app and sorted everything out for me. Thanks James 👍
16 June 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey David,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mr Jackson his extremely helpful and…
Mr Jackson his extremely helpful and his always give a good help and good deal for me. Thank you.
13 June 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Fadl,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
I walked into the shop 20 mins before close with lots of queries. Jay went over and beyond with patience to answer all questions and ensure I had the best deal available. Excellent service!!! Would definitely recommend
7 June 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey A,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jay in specific stayed in past closing…
Jay in specific stayed in past closing time to sort our phones out. Good guy and gives good conversation
7 June 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Mason,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jackson was great
Jackson was great. Not pushy and very personable. Found a great deal for me as an existing vodafone customer of 30 years. Expected to pay more ended up paying less. I recommend Jackson to Vodafone customers.
3 June 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lovely staff
Lovely staff, helped me with my order as I couldn’t understand online thank you for your help!
29 May 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey,
This is really amazing to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Friendly and welcoming staff had an…
Friendly and welcoming staff had an issue with my SIM card and Jackson sorted.The issue straight away with no hesitation was very polite and friendly.Thanks again
19 May 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Michael,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service by Jay
Great service by Jay. Quick and easy handset brought. Very knowledgeable.
11 May 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Fhalak,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jackson was a great help
Jackson was a great help, made everything very clear to me and sorted my new phone quick and efficiently.
Great experience.
6 March 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Ellis,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service from Jay
Great customer service from Jay! Very patient and knowledgeable. A credit to the store
18 April 2026
Unprompted review
Reply from Vodafone UK - Long Eaton
Hey Pauline,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
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