Vodafone UK - Long Eaton Reviews 

174
•
TrustScore 5 out of 5

4.9

52 High Street, NG10 1LN Long Eaton, GB

•

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Rated 5 out of 5 stars

Jackson was brilliant, spent time not rushing us through the whole process of updating our contract and a new phone. My husband has memory issues due to a brian injury and Jackson was fantastic. Even... See more

Company replied

Rated 5 out of 5 stars

Sasha the store manager, along with her team were excellent! She remembered me from the time I came in before, having issues with my phone and the battery life! She explained all my options, spok... See more

Company replied

Rated 5 out of 5 stars

Both Sasha & Jackson have helped me sort my elderly father’s phone, they have both gone out of their way to help explain options etc. when he got himself in a muddle. I am grateful to have their local... See more

Company replied

Rated 4 out of 5 stars

Ok.. so the person who served me was great he was really helpful. Vodafone however update your computers the poor guy and me had sit waiting and waiting.

Company replied


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  • 52 High Street, NG10 1LN, Long Eaton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

174 reviews

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1-star

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4.9

All reviews

(174)

42,851 reviews in the last 12 months

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Rated 5 out of 5 stars

Jackson realy helled me with me new…

Jackson realy helled me with me new phone thank you

23 September 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Terry,
Thanks for the lovely review and fantastic support for Jackson.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Jay was very helpful. Would highly recommend

19 September 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hi Gord, thank you so much for your wonderful review and the amazing support you’ve shown for Jay, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Jackson was brilliant

Jackson was brilliant, spent time not rushing us through the whole process of updating our contract and a new phone. My husband has memory issues due to a brian injury and Jackson was fantastic. Even when we had to come back to try and help us upload all details from his old phone, the day after. Thank you, 5stars, would recommend.

15 September 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Colin,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team.

Rated 4 out of 5 stars

Vodafone

Ok.. so the person who served me was great he was really helpful.
Vodafone however update your computers the poor guy and me had sit waiting and waiting.

15 September 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful local face to face support

Both Sasha & Jackson have helped me sort my elderly father’s phone, they have both gone out of their way to help explain options etc. when he got himself in a muddle. I am grateful to have their local face to face support and have signed up to keep him with Vodafone due to their care! . Thanks Guys

12 September 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Ailsa,
Thanks for the lovely review and fantastic support for Sasha and Jackson.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you to Jay for great service…

Thank you to Jay for great service today and the help in sorting my phone out perfect service

6 September 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Martin,

Thanks for the lovely review and fantastic support for Jay.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We were so happy with today’s service ……

We were so happy with today’s service … Jay helped us sort out what we needed & got us the best deal that suited us. Thank you so much we really had a good visit & the staff were fab thank you 😊

6 September 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Maria,

Thanks for the lovely review and fantastic support for Jay. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jay was great help today

Jay was great help today, the service was amazing

5 September 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Ella,

Thanks for the lovely review and fantastic support for Jay.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

When I get a problem with my phone I…

When I get a problem with my phone I always come to long Eaton shop and mo always sorts my problem out.

3 September 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Danny,
Thanks for the lovely review and fantastic support for Mo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mo was very kind and helpful

Mo was very kind and helpful. The customer service was amazing. They were very friendly and made the process very easy helping me understand everything.

3 September 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Yuma,

Thanks for the lovely review and fantastic support for Mo.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mo has very helpful and personable

Mo has very helpful and personable, the process was very swift and simple .

3 September 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Agie,

Thanks for the lovely review and fantastic support for Mo.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

very good service from jay

3 September 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service by Jay assistant…

Excellent service by Jay assistant store manager

29 August 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely Amazing 😍 Jay was absolutely…

Absolutely Amazing 😍 Jay was absolutely brilliant and helped me find the right phone for me. The process was easy and I walked away with a new Google pixel 11 pro.
Definitely would use again
Thank You so much 😊

25 August 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Gemma,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone contract

Jackson was very helpful. Great customer service explained every clearly. Mo was amazing too. Got a great deal on the phone I was looking for. Very friendly and helpful staff. Would recommend this store

20 August 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Sam,

Thanks for the lovely review and fantastic support for Jackson.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent professional caring…

Excellent professional and really pleasant and helpful. Not pushy at all and explained all information. Very helpful and understanding too. Saving me a substantial amount each month. Thanks Jay amazing assitant manager

19 August 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Lee,

Thanks for the lovely review and fantastic support for Jay.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sasha the store manager

Sasha the store manager, along with her team were excellent!
She remembered me from the time I came in before, having issues with my phone and the battery life!
She explained all my options, spoke to me about an upgrade that would best suit me and made the experience so easy.
She was lovely and never made me feel pressured into buying anything I didn’t want too.
Such great customer service, I will recommend this store to many friends and family!

11 August 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

"Hey Elena,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Ws a great job again by Jay all ways …

Ws a great job again by Jay all ways a pleasure nothing to hard for them fantastic 👏 thanks Sasha too

11 August 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Nigel,

Thanks for the lovely review and fantastic support for Jay and Sasha. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My visit to Long Eaton was amazing

My visit to Long Eaton was amazing. The service was wonderful and we had a great chat with Sasha. Thank you so much.

10 August 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

"Hey Luz,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Jay was amazing

Jay was amazing, friendly and very helpful. Gave us an amazing deal!
Thank you Jay

7 August 2026
Unprompted review
Vodafone UK - Long Eaton logo

Reply from Vodafone UK - Long Eaton

Hey Tracey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

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