I’ve had a great experience with Kate at Vodafone. She first helped me set up my phone contract back in 2024, and I recently worked with her again for an upgrade. Both times she found me really g... See more
Company replied
Location
Switch locationUnit 75 The Mall, LU1 2TF Luton, GB
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Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to... See more
Company replied
I had a wonderful experience with Jaime and Ali. I was praying to see Jaime, and when I did, she was extremely helpful and went out of her way to make sure everything went smoothly, which I truly appr... See more
Company replied
Michal the manager in the Luton Mall branch has been nothing short of the best phone expert I’ve ever dealt with. He sorted out numerous issues with several of my phones and my mother’s phone, and a b... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Luton
Written by the company
Contact info
Unit 75 The Mall, LU1 2TF, Luton, United Kingdom
4.9
Excellent
398 reviews
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Team in store offered very good…
Team in store offered very good service.
Team was polite and listing my problem.
Absolutly recomandation this store to customers with language barriers.
4 January 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing customer service
Amazing customer service. Sorted my conract and offered £50 cheaper hbb then other provider thank you.
4 January 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Helena,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hey Reggie,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jaime is superwoman!!
Jaime served us today and was super helpful, she showed us all the different deals and respected our budget! She didn’t push the most expensive one which is always our pet peeve! She helped set up our new phones and swapping over the numbers. She is bloody brilliant!!
3 January 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Lily,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Look for Michal
Michal was helpful and given me a better deal than what i already had.
3 January 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Szilveszter,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kate and another lady were great and…
Kate and another lady were great and helped my problem with speed and efficiency!!!
Also very friendly :)
23 December 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Jahmiah,
Thanks for the lovely review and fantastic support for Kate.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kate good services and good experience…
Kate good services and good experience with l your team
23 December 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Akash,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Katie of Luton
Katie, warm engaging, knowledgeable and very articulate. Extremely fantastic example of the brand and service previously received from customer service..
22 December 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hey Keira,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing customer service- Thank you
7 December 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Stefan,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came in expecting to pay more for my…
I came in expecting to pay more for my global roaming, ended up getting a better sim deal and saved money
5 December 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Graham,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing experience
Amazing experience! The staff were very polite, helpful, and quickly fixed the issue I was having with my SIM card. Great service all around.
4 December 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very good support and really appreciate…
Very good support and really appreciate the good attitude, spoke to Mustafa
26 November 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great Customer Service from Mustafa at…
Great Customer Service from Mustafa at Luton!
26 November 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mustafa,the guy how I tooe with him
Mustafa,the guy how I toke with him, very kind and respect
26 November 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Enkeleda,
Thanks for the lovely review and fantastic support for Mustafa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing customer service for Jaime,she…
Amazing customer service for Jaime,she helped me fix my sim card as it had stopped working, Luton store are always friendly and happy to help
24 November 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Cylia,
Thanks for the lovely review and fantastic support for Jaime.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Upgraded now.
I came down here looking to upgrade my phone. I've upgraded it now, what more can I say? I'm very happy with its features. The assistant was very helpful. Made it so much easier for me.
25 November 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Conor,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jamie was very helpful and patience
Jamie was very helpful and patience. He explained everything to me and helped me make the right decision.
20 November 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Very good customer service
Very good customer service. -Help transfer nr from another provider.
Thank you
9 November 2025
Unprompted review
Reply from Vodafone UK - Luton
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Amazing customer service
Amazing customer service.
Help me upgrade nr and cancelled Oldman tablet.
15 November 2025
Unprompted review
Reply from Vodafone UK - Luton
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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