I’ve had a great experience with Kate at Vodafone. She first helped me set up my phone contract back in 2024, and I recently worked with her again for an upgrade. Both times she found me really g... See more
Company replied
Location
Switch locationUnit 75 The Mall, LU1 2TF Luton, GB
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See what reviewers are saying
Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to... See more
Company replied
I had a wonderful experience with Jaime and Ali. I was praying to see Jaime, and when I did, she was extremely helpful and went out of her way to make sure everything went smoothly, which I truly appr... See more
Company replied
Michal the manager in the Luton Mall branch has been nothing short of the best phone expert I’ve ever dealt with. He sorted out numerous issues with several of my phones and my mother’s phone, and a b... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Luton
Written by the company
Contact info
Unit 75 The Mall, LU1 2TF, Luton, United Kingdom
4.9
Excellent
398 reviews
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Sabir needs his appreciation !
100000000/10 all because of SABIR, his patience, comprehension and understanding made this process so much easier. Had problems with my esim & physical sim that Sabir sorted out for me in less than 30 mins whereas I was talking to voxi support for a good 5-6 hours minimum and reached no positive result. I truly believe sabir brings this high level of customer service to every customer not just me, I hope this is a clear indication as to why human input is heavily needed as without this I wouldn’t have fixed my issues.
7 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fatema.
Fatema.
“You have provided excellent and responsible service. I am impressed and grateful for your work.”
6 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Rahman,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fatema help me a lot today,
Fatema help me a lot today,
I came here for charger but she make my mind to take sim only 🙂 now i am using unlimited only 24 pound month and tgats amazing
6 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Mahid,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Emanuel and Michael the manager were…
Emanuel and Michael the manager were amazing. Knowledgeable and very helpful, got me and my mum great deals
4 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Good (sabir was good)
4 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Durga,
Thanks for the lovely review and fantastic support for Sabir.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very happy with customer service and…
Very happy with customer service and new broadband.
4 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Kim,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing customer experience with the…
Amazing customer experience with the company
3 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jamie is awesome!
Jamie is awesome! She helped us a lot today. Very professional, friendly, funny and had a lot of patience with all the silly questions we had. 🤣
31 January 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Ada,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Bought 17 pro max in luton mall…
Bought 17 pro max in luton mall vodaphone store. Fatema gave us very great deal. I recommend others also to go to vodaphone and specially to fatema.
30 January 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Gaurav,
Thanks for the lovely review and fantastic support for Fatema.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kate the great :)
Kate was super super helpful and was very patient in answering all my questions. She explained everything clearly and with her help, we were able to successfully solve my situation resulting in a new contract. I will 1000% recommend!
23 January 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Tobi,
Thanks for the lovely review and fantastic support for Kate.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hey Ayodele,
Thanks for the lovely review and fantastic support for Kate.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hey Shaimaa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I had a great experience upgrading my…
I had a great experience upgrading my Vodafone pay monthly plan thanks to Jaime. He was wonderful, very kind and patient, and took the time to explain everything clearly. He really made an effort to find the best offer for me. Excellent customer service – thank you, Jaime!
19 January 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Maria,
Thanks for the lovely review and fantastic support for Jaime.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I would like to pass on a message to…
I would like to pass on a message to Jamie who works in Vodafone in Luton thank for your reassurance and friendly conversations I would like to ask if I can pass on a message to Jamie and ask what apps and features would Jamie recommend me to explore
15 January 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Chloe,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Amazing service and great deals
The person who served us their name was Jamie, they did an amazing job, they were very kind, respectful and had a great humour which made the experience even better as it felt more comfortable to ask questions without feeling embarrassed or scared
15 January 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Unmol,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
It was good experience with the fatema…
It was good experience with the fatema I would love to give 100 stars for her service and clearly explain the plans.
14 January 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey,
Thanks for the lovely review and fantastic support for Fatema.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Vodafone staff was very patient
The Vodafone staff was very patient, and explained everything clearly to me.
14 January 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
good jamie friendly
13 January 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It was a great experience with…
It was a great experience with Fatema.she help me with my upgrades.
13 January 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Nicoara,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Fatema.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgrade with Jaime
Very good deals from vodafone and well prepared staff. It was a fast and good experience. I feel happy about the provided service from Jaime and I would like to thank you for that !
13 January 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Gabriel,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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