Fatema was very helpful with my broadband upgrade today. Not at all stressful when I came into the store today guys, keep up the good work. 👍🏼
Company replied
Location
Switch locationUnit 75 The Mall, LU1 2TF Luton, GB
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See what reviewers are saying
I’ve had a great experience with Kate at Vodafone. She first helped me set up my phone contract back in 2024, and I recently worked with her again for an upgrade. Both times she found me really g... See more
Company replied
Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to... See more
Company replied
I had a wonderful experience with Jaime and Ali. I was praying to see Jaime, and when I did, she was extremely helpful and went out of her way to make sure everything went smoothly, which I truly appr... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Luton
Written by the company
Contact info
Unit 75 The Mall, LU1 2TF, Luton, United Kingdom
4.9
Excellent
401 reviews
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Always a pleasure to come and see…
Always a pleasure to come and see Fabian, very professional
19 May 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Alex,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tarang was very helpful and kind
Tarang was very helpful and kind, he helped setting up my phone and I’m very happy with the service.
19 May 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Shilan,
Thanks for the lovely review and fantastic support for Tarang.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good
Very good, polite customer service from Jamie. Computer system is slow but it’s not the employees fault
3 May 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Maja,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stefan offered amazing help.
I came in with a few questions and curiosities. Stefan was amazing, giving me all the information i was looking for and showing me the best options available. Had a great experience all because of Stefan. Will come again.
30 April 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you jamie very helpful
Jamie was very helpful, friendly and discussed all options with me I am very happy with the customer service
28 April 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Jab,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service from Jaime as always
Amazing service from Jaime as always, very quick and efficient with my upgrade, always polite and approachable.
9 April 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Ricky,
Thanks for the lovely review and fantastic support for Jaime.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Professional and super friendly staff
Professional and super friendly staff , especially Kate and Fabian
8 April 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Anna,
Thanks for the lovely review and fantastic support for Kate and Fabian.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
RE JAIME
RE JAIME
I WOULD LIKE TO SAY THE SERVICE WE RECIEVED WHEN UPGRADING OUR PHONE WAS VERY GOOD
THE ASSISTANT WAS CARING, AND WELCOMINGING, TRIED TO GET THE PHONE THAT MEETS OUR NEEDS, BASICALLY WENT ABOVE AND BEYOND AND I COULD TELL SHE VALUES THE CUSTOMERS.
GIVE THIS PERDON A RAISE BECAUSE SHE MSKES TGE CUSTOMERS FEEL WELCOME AND WORTH IT
IF I COULD GIVE MORE STARS I WOULD
6 April 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Gaita,
This is fantastic to hear! We really appreciate the feedback. It brings us great joy that the service provided by the assistant was up to your expectations.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tarang is a Friendly and he has a…
Tarang is a Friendly and he has a skills customer service, and very helpful. Thank you!
5 April 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Helio,
We really appreciate your wonderful review and the amazing support for Tarang.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hey David,
It’s always wonderful to receive such positive feedback—thank you for your review!
If you ever require assistance, connect with the Social Media team through Facebook at vodafone.uk/2Fpnah2 or X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Talal was very helpful
Talal was very helpful, professional but still human. Think its fair to say this has been the most positive experience in 15 years with a Vodafone employee in store.
10/10 top guy
29 March 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Liney,
We really appreciate your wonderful review and kind support for Talal.
If you ever need assistance, feel free to connect with the Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Really helpful
Really helpful, and easily to explain me all the offers.
20 March 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Alexandru,
We appreciate your wonderful review and are thrilled to receive your positive feedback. Should you need any help, feel free to contact our Social Media team via these channels:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Best wishes,
Vodafone Social Media Team
Kate has been amazing is helping me…
Kate has been amazing is helping me replace my sim
27 March 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Ali,
We appreciate your wonderful review and are thrilled to receive your positive feedback. Should you need any help, feel free to contact our Social Media team via these channels:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Best wishes,
Vodafone Social Media Team
I had an issue with my data and i tried…
I had an issue with my data and i tried connecting online but as advised i went to the store and i had jaime who helped me through out and made it work for me. Jaime is very professional and have such a good communication skills. I was so happy to see Jaime and very satisfied with the experience.
27 March 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Aneela,
We appreciate your wonderful review and are thrilled to receive your positive feedback. Should you need any help, feel free to contact our Social Media team via these channels:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Best wishes,
Vodafone Social Media Team
What a very quick amazeingan easy upgrade
What a very quick an easy upgrade
Jamie is amazeing
I recomend her for any phone needs
27 March 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Sarah,
This is fantastic to hear! Glad Jamie could sort it for you easily. We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff member. Answered all my questions without any issues. Walked out with a new phone contract when I hadn't expected to. Good job.
27 March 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Azhar,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stefan helped me upgrade my HBB
22 March 2025
Unprompted review
Reply from Vodafone UK - Luton
Hello Gloria,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Had the best customer service from…
Had the best customer service from jaime in the luton store today, she done my upgrade for me nice and quickly.
21 March 2025
Unprompted review
Reply from Vodafone UK - Luton
Hello Shareef,
It's always our aim to provide a helpful service, so it's great to hear that Jaime delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jaime wonderful customer service
Jaime wonderful customer service. Simple clear clever. Very efficient🫡
21 March 2025
Unprompted review
Reply from Vodafone UK - Luton
Hello Iflal,
It's great to hear about the positive experience which you had with Jaime. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic customer service at Luton…
Fantastic customer service at Luton Mall office by Fabian. Quick, clear and easy way to make new phone contract. Very happy and strongly recommend!
14 March 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi. Thank you for your review for Fabian. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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