Really helpful service from Sabah at Vodafone. She was brilliant from start to finish, helping us sort out all the SIMs we needed and talking us through the setup of our new device and the inst... See more
Company replied
Location
Switch locationUnit L38 , Merryhill Shopping Centre, DY5 1SY Brierly Hill, GB
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See what reviewers are saying
I went into the Vodafone shop in Merryhill,to be greeted by a lovely gentleman called Jag. He did his best to make sure me and my eldest felt comfortable,he gave us outstanding service,making sure we... See more
Company replied
This lady Demy new her stuff, i upgrade my sons phone and she switched a few things around and saves me over £20 a month on my whole bill for 4 different contracts amazing
Company replied
I came in to upgrade my phone. I was greeted by Ash, he was friendly and funny but also professional throughout. It was busy due to being school holidays but he didn't rush me to get me out the door.... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - MerryHills
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit L38 , Merryhill Shopping Centre, DY5 1SY, Brierly Hill, United Kingdom
4.9
Excellent
460 reviews
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Went into store for a new sim and was…
Went into store for a new sim and was served by a girl named Demy. She sorted me a package for a great price! Thanks again!
28 November 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Kev,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Demy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went to the Vodafone shop in Merry…
I went to the Vodafone shop in Merry Hill Shopping for an upgrade. It was very smooth and quick thanks to Lorelei. She was very helpful and explained the new contract to me very well.
23 November 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Cary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited the store yesterday and was…
Visited the store yesterday and was greeted by a young lady Demy was her name she was so helpful and polite, I’m not technically minded but she sorted everything out for me thank you again
26 November 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Nikki,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent customer service Simran helped me to save some mine and…
Simran helped me to save some money and to make decisions about which phone to buy and which plans to buy for both my phone numbers
27 November 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Mcguire,
Thanks for the lovely review and fantastic support for Simran. It'sSimran.It's always great to hear such positive remarks.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lydia was really helpful with my…
Lydia was really helpful with my upgrade, thank you
20 November 2025
Unprompted review
Reply from Vodafone UK - MerryHills
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Sam sorted out our account after 7…
Sam sorted out our account after 7 years of complications. Sam also sorted out a miss sold mobile device that has cost us over a thousand pounds.
20 November 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hi, We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Excellent customer served by Simran
Excellent customer served by Simran. Friendly,helpful and very knowledgeable.
20 November 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hi, We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Outstanding customer service
I visited the store in merryhill today with my daughter as I needed a new phone and we were served by Simran. He was extremely helpful and made us feel comfortable from the start. He gave great advice on the products available to me and gave a great deal. I would rate his customer service skills very highly and would not hesitate to return
19 November 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
SIM problem
My replacement Sim wasn't working in my new phone, which was purchased from ebay. Off we went to the Vodafone shop at Merry Hill.
Danny was great. Friendly, helpful and informative.
He fixed the issue (dodgey phone) found me a new phone with a better deal and looked at our other phone deals too.
Would definitely recommend 😊
13 November 2025
Unprompted review
Reply from Vodafone UK - MerryHills
We're happy to hear that our agent Danny was friendly, helpful, and informative.
Thanks for your review,
Vodafone Social Media Team
Experience with Lydia eas great
Experience with Lydia eas great; she sorted my partner out with a new phone. Although systems were really slow she was a massive help. Thank you Lydia.
16 November 2025
Unprompted review
Reply from Vodafone UK - MerryHills
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Outstanding serivce
“I want to acknowledge the outstanding service provided by Lydia at the Vodafone store at Merry Hill. She was extremely helpful, explained everything clearly, and made the process smooth and hassle-free. Truly impressive.
9 November 2025
Unprompted review
Reply from Vodafone UK - MerryHills
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Daniel was great ...didn't push me into…
Daniel was great ...didn't push me into any contract - infact he managed to reduce my contract considerably
10 November 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hi. We're happy to hear that you had a great experience! We appreciate your positive feedback and are so glad we could help reduce your contract. Thanks for sharing. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Luke was an absolute star ⭐️ and make it…
Luke was an absolute star ⭐️ and make it easy and I left all set up and with everything sorted . Best service in a very long time ! Thanks 🙏
5 November 2025
Unprompted review
Reply from Vodafone UK - MerryHills
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Lydia was lovely
Lydia was lovely, friendly and very helpful, she was able to make my payments lower and helped me understand other deals / packages which I’m likely to go ahead with in the future.
1 November 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hi. We're happy to hear that you had such a positive experience! We appreciate your kind words about the assistance you received. It's great to know that the support was helpful and informative. Thank you for sharing your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came into store today as I was having…
Came into store today as I was having issues with the volume during calls, Ryan did a fantastic job!
28 October 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hi. We're happy to hear that you had a positive experience in our store! We appreciate you taking the time to share your feedback and we are so glad we could resolve your call volume issues. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service by Lydia
Fantastic service by Lydia, very helpful, knowledgeable & friendly. Thank you
25 October 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hi. We're so glad to hear that you received such fantastic support. We appreciate you taking the time to leave us this lovely review and your kind words. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan the Man!
Danny in the Merry Hill branch was extremely patient and helpful. I had tried (unsuccessfully) to get my Apple watch set up with a cellular plan online. He sat with me for over an hour and went through the process. Danny transferred me to a monthly contract and sorted out the cellular for my watch. He was thoughtful and offered wonderful customer service throughout. Thanks Danny!
26 October 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hi. We're happy to hear that you had such a positive experience at our Merry Hill branch. We appreciate you taking the time to share your feedback and are so glad that our team member was able to assist you with setting up your Apple watch. It's great to know the service provided was helpful and thoughtful. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Did my upgrade in store today with Ryan…
Did my upgrade in store today with Ryan who was very efficient and also helped me transfer all my information over, top lad
24 October 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - MerryHills
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Great adviser
21 October 2025
Unprompted review
Reply from Vodafone UK - MerryHills
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
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