Vodafone UK - Middlesbrough Reviews 

354
TrustScore 5 out of 5

4.9

Unit 82 , Cleveland Centre, TS1 2JZ Middlesbrough, GB


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Rated 5 out of 5 stars

Ewan did a fantastic job in getting my three contracts renewed and didn't raise my bill even with vital extras added that I needed for my holiday in Greece. Top guy top service 👍

Company replied

Rated 5 out of 5 stars

Member of staff Chloe, who I dealt with exclusively throughout the whole process, was super friendly and helpful. They were very patient, knowledgeable and did a great deal for me. Very happy with my... See more

Company replied

Rated 5 out of 5 stars

Matthew Fletcher was great with myself and my husband today. I had a technical issue with a new upgrade which he sorted out immediately and upgraded my husbands phone. A credit to the Middlesbrough st... See more

Company replied

Rated 5 out of 5 stars

I came into the store in Middlesbrough today and was helped by Matthew. He was brilliant from start to finish. I’m now saving a considerable amount of money per month on both my home broadband and... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Middlesbrough

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 82 , Cleveland Centre, TS1 2JZ, Middlesbrough, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

354 reviews

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1-star

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4.9

All reviews

(354)

40,642 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sidra is so helpful

Sidra is so helpful, and took a lot of her time in assisting me with my phone.
As always! Very lovely

2 May 2026
Unprompted review
Vodafone UK - Middlesbrough logo

Reply from Vodafone UK - Middlesbrough

Hey Iftikhar,

Thanks for the lovely review and fantastic support for Sidra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Huge thanks to the lovely Chloe for…

Huge thanks to the lovely Chloe for helping me with a new phone after my old one got viruses, very helpful and friendly

1 May 2026
Unprompted review
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Reply from Vodafone UK - Middlesbrough

Hey Susan,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Katie was really approachable

Katie was really approachable, friendly and patient. She took time to explain the features of each phone and make sure I got the best deal between refurbished phones or brand new. She checked I was happy with my choice and explained warranties and cancellation periods. She made sure I wasn't paying for anything I didn't need. Thankyou Katie!

30 April 2026
Unprompted review
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Reply from Vodafone UK - Middlesbrough

Hey Coral,

Thanks for the lovely review and fantastic support for Katie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elizabeth was so helpful and friendly

Elizabeth was so helpful, very friendly and gave great customer service. She talked my mam through all the steps and gave her the best deals. We have been customers of Vodafone for a years and are always happy with the staff and service.

29 April 2026
Unprompted review
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Reply from Vodafone UK - Middlesbrough

Hey Manda,

Thanks for the lovely review and fantastic support for Elizabeth.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Katie and sidra such amazing girls

Katie and sidra such amazing girls too much helpful. 5 stars 🌟🌟🌟🌟🌟

28 April 2026
Unprompted review
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Reply from Vodafone UK - Middlesbrough

Hey Chris,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sidra Went above and beyond for me and…

Sidra Went above and beyond for me and my partner.She took her time sorting our phones out.Knowing we were scared from our previous visit.After losing all of our data , she ensured we got everything back whilet we went off for a coffee.
Great service from the lovely girl

28 April 2026
Unprompted review
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Reply from Vodafone UK - Middlesbrough

Hey Janet,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Katıe was a bıg help today

Katıe was a bıg help today

28 April 2026
Unprompted review
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Reply from Vodafone UK - Middlesbrough

Hey Zaza,

Thanks for the lovely review and fantastic support for Katıe.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sidra was amazing

Sidra was amazing. She took her time to thoroughly help me and my partner treating our old devices and getting new contract sorted. She took the time to transfer all of our data from the old devices into the new ones and made sure that our prices were within our budget. Really happy coming back into this store and hope that she does not leave anytime soon.

28 April 2026
Unprompted review
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Reply from Vodafone UK - Middlesbrough

Hey Colin,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

SIDRA BEEN ABSOLUTELY FABULOUS AND…

SIDRA BEEN ABSOLUTELY FABULOUS AND GREAT AT HER JOB!

28 April 2026
Unprompted review
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Reply from Vodafone UK - Middlesbrough

Hey Biniam,

Thanks for the lovely review and fantastic support for Sidra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sidra was amazing in taking her time to…

Sidra was amazing in taking her time to help me! Super girl

25 April 2026
Unprompted review
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Reply from Vodafone UK - Middlesbrough

Hey Dave,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Sidra in Middlesbrough was really helpful sorting mine and my partners contracts out.
Thank you -

25 April 2026
Unprompted review
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Reply from Vodafone UK - Middlesbrough

Hey Patch,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fabulous sales person

Fabulous sales person! Would recommend promotion! Fantastic service
Thank you Ewan

25 April 2026
Unprompted review
Vodafone UK - Middlesbrough logo

Reply from Vodafone UK - Middlesbrough

Hey Stefan,

Thanks for the lovely review and fantastic support for Ewan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had an amazing experince with sidra and…

Had an amazing experince with sidra and katie today. They helped me get a good deal for a new sim. Will be a returning customer

23 April 2026
Unprompted review
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Reply from Vodafone UK - Middlesbrough

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sidra really helped me

Sidra really helped me، she took her time to help me with my billing issue and my account

22 April 2026
Unprompted review
Vodafone UK - Middlesbrough logo

Reply from Vodafone UK - Middlesbrough

Hey Ibrahim,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Sidra for helping me

20 April 2026
Unprompted review
Vodafone UK - Middlesbrough logo

Reply from Vodafone UK - Middlesbrough

Hey Sarwath,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ewan and sidra sorted my contract so…

Ewan and sidra sorted my contract so great and lovely and assisted me with all my needs!

20 April 2026
Unprompted review
Vodafone UK - Middlesbrough logo

Reply from Vodafone UK - Middlesbrough

Hey Lorraine,

Thanks for the lovely review and fantastic support for Ewan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a great shopping experience with…

Had a great shopping experience with Ewan, very polite, very knowledgeable and patience , nothing was too much bother lovely young man

20 April 2026
Unprompted review
Vodafone UK - Middlesbrough logo

Reply from Vodafone UK - Middlesbrough

Hey Janet,

Thanks for the lovely review and fantastic support for Ewan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great doing business with Katie today

Great doing business with Katie today. Helped us find an amazing and cheap deal. Will definitely return to see her.

20 April 2026
Unprompted review
Vodafone UK - Middlesbrough logo

Reply from Vodafone UK - Middlesbrough

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Katie really was helpful took her time…

Katie really was helpful took her time to help me and my wife out.. well done lovely girl

20 April 2026
Unprompted review
Vodafone UK - Middlesbrough logo

Reply from Vodafone UK - Middlesbrough

Hey Geoff,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chloe is the best girl I've met in a…

Chloe is the best girl I've met in a long time. Nothing was too much trouble for her, she went above and beyond to build me a package that suited my needs and get me an accessible phone. She also helped my wife and son get an amazing deal. She deserves every penny of a pay rise, thank you so much Chloe! We will be coming back to see you!

20 April 2026
Unprompted review
Vodafone UK - Middlesbrough logo

Reply from Vodafone UK - Middlesbrough

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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