For the past week I have been trying to sort out a new sim for my daughter and a new phone for my son(currently has a sim), I have tried everyday online and have worked myself up as truthfully nothin... See more
Company replied
Unit 54b , Queensgate Centre, PE1 1NH Peterborough, GB
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For the past week I have been trying to sort out a new sim for my daughter and a new phone for my son(currently has a sim), I have tried everyday online and have worked myself up as truthfully nothin... See more
Company replied
Amazing service from Vodafone! Grace was absolutely fantastic!So friendly, helpful, patient and professional. She made everything so easy and was a pleasure to deal with. Thank you, Grace, for your ex... See more
Company replied
Devan was very helpful today. Lowered Broadband price
Company replied
Dom was fantastic, always has been. I came in looking to upgrade to the new Samsung Fold 8, and was sorted very quickly for a delivery 2 days later to my home. Top notch service! We also looked into m... See more
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Unit 54b , Queensgate Centre, PE1 1NH, Peterborough, United Kingdom
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Staff Grace was excellent in dealing with my concerns., very approachable and professional. Very good job!👍

Reply from Vodafone UK - Peterborough Queensgate Centre
We were looked after by Grace who was very pleasant and helpful.

Reply from Vodafone UK - Peterborough Queensgate Centre
Grace was excellent in helping us today! So helpful and her customer service was so good.. I would recommend Grace to everyone

Reply from Vodafone UK - Peterborough Queensgate Centre
Really great customer service, helpful with my many questions and helped me achieve exactly what I wanted. Thank you Devan!

Reply from Vodafone UK - Peterborough Queensgate Centre

Reply from Vodafone UK - Peterborough Queensgate Centre
Shavna was really nice during the process and she has an obsern amount of respect

Reply from Vodafone UK - Peterborough Queensgate Centre

Reply from Vodafone UK - Peterborough Queensgate Centre
Sunny was very helpful and helped me get my payment plan in a good place for me.

Reply from Vodafone UK - Peterborough Queensgate Centre
Changed my contract and bought a new phone. Shauna helped me and she gave me the best options. Was a very good experience.

Reply from Vodafone UK - Peterborough Queensgate Centre
Grace did a good job!
We are happy
Thank You Grace, thanks to Vodafone

Reply from Vodafone UK - Peterborough Queensgate Centre
Dev and Rob have been a complete help to me today they have both been a star and I can’t thank them enough, thank you so much Dev and Rob for everything you’ve done in the Peterborough store today.

Reply from Vodafone UK - Peterborough Queensgate Centre
Dev listened to my request & acted in a very professional & understanding manner. Very pleased with the outcome. Thank you.

Reply from Vodafone UK - Peterborough Queensgate Centre
Devan was very helpful today. Lowered Broadband price

Reply from Vodafone UK - Peterborough Queensgate Centre
Grace went through everything I needed about upgrading my phone/sim. No problems at all. Went away with a cheaper plan.

Reply from Vodafone UK - Peterborough Queensgate Centre
Polite and clear ‘ helpful and generally nice to deal with . Review was with Shauna. Queensgate store .Peterborough.

Reply from Vodafone UK - Peterborough Queensgate Centre
Grace Was very helpful, and all went very well and smoothly!

Reply from Vodafone UK - Peterborough Queensgate Centre
Excellent service today from Shauna who updated my sim contract - many thanks !

Reply from Vodafone UK - Peterborough Queensgate Centre
came in to ask about my bills and dev was able to point me in the right direction whilst also making my internet faster and cheaper, got what i wanted and saved some money with a better service.

Reply from Vodafone UK - Peterborough Queensgate Centre
very informative, Devan at Peterborough branch is very helpful

Reply from Vodafone UK - Peterborough Queensgate Centre
Robert from the Vodafone store is an excellent salesperson and advisor. From the very beginning, he showed great professionalism, patience, and a personalized approach to customer service. He carefully listened to my needs and solutions that perfectly matched my situation.
His knowledge of the products and offers is impressive – he explains everything clearly and in an easy-to-understand way, which makes decision-making much easier. On top of that, he is very polite and genuinely committed to helping customers, creating a friendly and comfortable atmosphere.
I highly recommend Robert to anyone looking for reliable support and expert advice at a Vodafone store!

Reply from Vodafone UK - Peterborough Queensgate Centre
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