A big thank you to Jake for the excellent customer service I received yesterday on collecting my new iPhone. I was very worried about moving from android to iPhone, Jake put my mind a rest. He guide... See more
Company replied
Location
Switch locationUnit 20 , 40 Old George Mall, SP1 2AG Salisbury, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Beckie was extremely helpful and talked me through all of the options available to transfer my wife’s phone over to Vodafone from her current provider. She clearly explained each step and all of the... See more
Company replied
I visited the Salisbury branch recently and was served by Alexandra, who was genuinely outstanding. Rather than pushing the first option at me, she took the time to understand my situation properly an... See more
Company replied
Jessica and everyone was super helpful and promptly put out my mind at rest regarding my query
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Salisbury
Written by the company
Contact info
Unit 20 , 40 Old George Mall, SP1 2AG, Salisbury, United Kingdom
5.0
Excellent
561 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jessica was very helpful
Jessica was very helpful, knowledgeable and friendly.
25 August 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey Mikaela,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jessica was brilliant Very good…
Jessica was brilliant Very good salesmanship and fantastic experience helpful and gave us a cheaper deal and very accommodating.
25 August 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey Martyn,
Thanks for the lovely review and fantastic support for Jessica.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful assistant
Kadie was a very helpful assistant and I was seen right away.
22 August 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey Debbie,
Thanks for the lovely review and fantastic support for Kadie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Charlotte was a great sales person and…
Charlotte was a great sales person and made me feel totally at ease. She was very knowledgeable about all phones and deals and I left the shop very happy. Thanks Charlotte.
22 August 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey Reuben,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jessica was helpful in-store changing…
Jessica was helpful in-store changing our phone plans
20 August 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey Samuel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kadie was very helpful and…
Kadie was very helpful and knowledgeable when setting up my new phone.
16 August 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Beckie was extremely helpful and talked me through all of the options available to transfer my wife’s phone over to Vodafone from her current provider. She clearly explained each step and all of the costs.
15 August 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey Mr S,
Thanks for the lovely review and fantastic support for Backie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Salisbury
Hey Karen,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Beckie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Salisbury
"Hey Luke,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
A big thank you to Jake
A big thank you to Jake for the excellent customer service I received yesterday on collecting my new iPhone. I was very worried about moving from android to iPhone, Jake put my mind a rest. He guided me through step by step, from start up, navigating and adding apps that I needed. Once again thank you Jake for your patience, understanding and expertise. I am very happy with my new phone, should of moved to iPhone ages ago 😁
12 August 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey Rachel,
Thanks for the lovely review and fantastic support for Jake.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Haley has been brilliant
Haley has been brilliant. The systems are so slow though.
12 August 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey Jonathan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jake kind and professional
12 August 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey there,
Thanks for the lovely review and fantastic support for Jake.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into Vodaphone today met Hayley…
Went into Vodaphone today met Hayley who spent a lot of time sorting my old and new phone . A very helpful young lady who put up with me for a couple of hours I’m most grateful thank you
10 August 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey Kevin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Jack all great very helpful indeed and…
Jack all great very helpful indeed and explained everything
25 July 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey Jane,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kadie was extremely helpful and…
Kadie was extremely helpful and knowledgeable and very patient. Thank you
Julie and Keith
24 July 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey Hanson,
Thanks for the lovely review and fantastic support for Kadie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jake was extremely thorough and…
Jake was extremely thorough and efficient with explaining and setting my phone up to travel abroad in North Africa - thanks
24 July 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Salisbury
Hi Timothy, thank you so much for your wonderful review and the amazing support you’ve shown for Jake, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Hayley was so kind and helpful
Hayley was so kind and helpful. She listened very carefully to me and was very efficient and explained everything with respect and care.
20 July 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey Rowan,
Thanks for the lovely review and fantastic support for Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack was very helpful and went through…
Jack was very helpful and went through all our options with broadband and sim contracts, we are now paying half then what we were paying before. Very helpful and informative. Thankyou. ⭐️⭐️⭐️⭐️⭐️
17 July 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Charlotte
Charlotte, your wonderful young lady was extreamily helpful and took me through the stages with gentleness to help me understand. Fab young lady!
14 July 2026
Unprompted review
Reply from Vodafone UK - Salisbury
Hey Kathryn,
Thanks for the lovely review and fantastic support for Charlotte.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.