Yusuf was an amazing help throughout the process. He worked quickly to get a new contract set up and was polite and friendly the entire way through (even with some minor technical difficulties). Great... See more
Company replied
Location
Switch locationUnit 24 , Level One Lakeside Shopping Centre, RM20 2ZF West Thurrock, GB
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See what reviewers are saying
Antony & Naz were absolutely amazing! They made my whole experience so swift, easy, and stress-free. On top of that, they were genuinely so funny and made the whole process very enjoyable. Couldn’t re... See more
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Wow Blake from the lakeside store is amazing and so helpful I have been a victim of a scam and he spent a very long time helping me to sort it out personally. Even though no new contract was taken out... See more
Company replied
Maddie was honestly the greatest provider ive come across. The work and effort she put it in was amazing and there's nothing more than you could ask for from a customer service provider. She's definit... See more
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Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Thurrock Lakeside Experience
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 24 , Level One Lakeside Shopping Centre, RM20 2ZF, West Thurrock, United Kingdom
4.9
Excellent
200 reviews
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Was greeted by a smiley face
Was greeted by a smiley face, who was so happy to help. I was with my daughter and Anthony even interacted with her. He made the whole experience very relaxing and stress free.
1 August 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Charlotte,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really helpful staff
Was in Vodafone in lakeside, Thurrock today dealing with Anthony to set up a new mobile contract. He was super helpful, answered all my questions (I’m not very tech!). He was so polite and friendly, he made it easy to do and a really good experience. Would highly recommend this store.
1 August 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Maria,
Thanks for the lovely review and fantastic support for Anthony. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
First class customer service from Tolulupe (Thurrock)
I received the most incredible customer service from Tolulupe at the Thurrock, Lakeside store. I had visited on two consecutive days and was told previously that nothing could be done immediately and I'd have to come back. I met Tolulupe on my third visit and he went above and beyond to ensure I left with a completed job. I was not able to use my phone for almost a week but after Tolulupe's persistence I was finally able to use it. Thank you Tolulupe for your willingness to assist me in what felt like a frustrating situation. First class customer service!
27 July 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Taaya,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Yusif at Lakeside absolutely brilliant
Yusif is the guy to see, whatever issue you might be having or wanna save money with very competitive deals, Yusif couldn’t have been more helpful
27 July 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Luke,
Thanks for the lovely review and fantastic support for Yusif.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very enjoyable and fun time with Yusuf
Very enjoyable and fun time with Yusuf
23 July 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Okiemute,
Thanks for the lovely review and fantastic support for Yusuf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service. Very helpful Tanzeel fixed my phone and my Internet. Also helped me save money on both.
Would highly recommend.
Thankyou.
15 July 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Simon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I ‘been serve by Leandra
I ‘been serve by Leandra, very nice person, very patient , explain everything and try to find the best contract to make you happy !!
Thank you for your kindness and to all your team .. highly recommended
14 July 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Marie,
Thanks for the lovely review and fantastic support for Leandra.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a great experience with Blake…
I had a great experience with Blake regarding the upgrade for my iphone. He was very helpful and answered all my questions, Thanks again Blake.
3 July 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
"Hey Maria,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Blake was truly amazing and helped me…
Blake was truly amazing and helped me with my data transfer and a better deal
30 June 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Jane ,
Thanks for the lovely review and fantastic support for Blake.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Maria helped me today went above and…
Maria helped me today went above and beyond after the hassle I had at another branch couldn’t thank her enough.
29 June 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Hannah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I travel one hour just to visit the…
I travel one hour just to visit the lakeside store and be seen by Maria, she is absolutely amazing. Thank you so much for your great customer service
29 June 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Eliza ,
Thanks for the lovely review and fantastic support for Maria.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very knowledgeable and clear advice
Very knowledgeable and clear advice.
Gave us a great deal on my daughter’s phones. Absolutely cracking! Good job I have insurance lol
27 June 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Second visit and I couldn’t be happier
Second visit and I couldn’t be happier.
I was served by Mariah once again and honestly her customer service is absolutely outstanding. She makes the experience worth any wait. I hope she gets the recognition she deserves. Thank you Mariah
20 June 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Dominic,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
maria was so lovely and helpful
maria was so lovely and helpful. we came to see if we could upgrade my mums sim plan. she was very honest, open and transparent. she wanted to help find the best deal for my mum and didn’t feel like she was chasing a sale. interactions like that and people like. maria make customers want to come back for the experience. big thank you to maria? hope she gets the recognition she deserves!:)
22 June 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Petro and Maz were outstanding in…
Petro and Maz were outstanding in helping me set up my new account with Vodafone. Amazing customer service from both colleagues. Very happy and pleased. Amazing staff
21 June 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Martin,
Thanks for the lovely review and fantastic support for Petro and Maz. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgrading 4 phones.
Maria was amazing! She was friendly and so polite.
Managed to save us on all 4 phones.
Managed to upgrade all 4 which not all takes ages, but she done it so efficiently and made time fly by!
Great sense of humour and professionally throughout!
Deserves a pay rise for upgrading 4 phones in such short time 👍
20 June 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Fran,
Thanks for the lovely review and fantastic support for Maria.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very great customer service
Very great customer service helped and understood what we needed, went above and beyond thank you very much
12 June 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Sophie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Verry helpful and great service
Verry helpful and great service, verry happy with the whole experience, thank you
12 June 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Ryan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Miss Olivia
Today I went to Vodafone Shop in Lakeside and I’ve been served by a girl named Olivia, not the best experience I had, I wasn’t even seated , very cold approach , not profesional at all. Hands in her pocket when she was talking to me. Vodafone is known for professionalism and customer care.
Disappointed !
10 June 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Yasir,
Thank you for taking the time to share your feedback. I’m really sorry to hear that your recent visit to the Vodafone store did not meet your expectations. We appreciate you highlighting your experience, as professionalism and customer care are very important to us. Your comments will be shared with the relevant team, so this can be reviewed and addressed appropriately.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I had amazing service at Vodafone…
I had amazing service at Vodafone Lakeside today Tanzeel and Naz were absolutely phenomenal, Naz is a little bit chatty but lovely talk to, helped resolve my issue and lower my bill.
10 June 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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