Yusuf was an amazing help throughout the process. He worked quickly to get a new contract set up and was polite and friendly the entire way through (even with some minor technical difficulties). Great... See more
Company replied
Location
Switch locationUnit 24 , Level One Lakeside Shopping Centre, RM20 2ZF West Thurrock, GB
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See what reviewers are saying
Antony & Naz were absolutely amazing! They made my whole experience so swift, easy, and stress-free. On top of that, they were genuinely so funny and made the whole process very enjoyable. Couldn’t re... See more
Company replied
Antony was really helpful and informative with helping us get the best deals for out broadband. The patience he showed was outstanding and I would definitely come again 👍
Company replied
What a great team of service individuals! Made my whole experience free of stress with best advice and also helped me with my mobile phones !! Thank you
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Thurrock Lakeside Experience
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 24 , Level One Lakeside Shopping Centre, RM20 2ZF, West Thurrock, United Kingdom
4.9
Excellent
202 reviews
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Miss Olivia
Today I went to Vodafone Shop in Lakeside and I’ve been served by a girl named Olivia, not the best experience I had, I wasn’t even seated , very cold approach , not profesional at all. Hands in her pocket when she was talking to me. Vodafone is known for professionalism and customer care.
Disappointed !
10 June 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Yasir,
Thank you for taking the time to share your feedback. I’m really sorry to hear that your recent visit to the Vodafone store did not meet your expectations. We appreciate you highlighting your experience, as professionalism and customer care are very important to us. Your comments will be shared with the relevant team, so this can be reviewed and addressed appropriately.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I had amazing service at Vodafone…
I had amazing service at Vodafone Lakeside today Tanzeel and Naz were absolutely phenomenal, Naz is a little bit chatty but lovely talk to, helped resolve my issue and lower my bill.
10 June 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I would like to give special thanks to…maddy
I would like to give special thanks to Maddy at Vodafone for the outstanding service she provided.
Maddy went above and beyond to make sure we were getting the best value for our money each month. She took the time to carefully explain all of our options and helped us choose the package that suited our needs best.
She was patient, knowledgeable, professional, and never once seemed frustrated. Her focus was on making sure we were happy and that our money was being spent wisely.
Excellent customer service from a genuinely lovely person. Maddy is a real credit to Vodafone, and we are extremely grateful for all of her help.
10 June 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Ayan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Service
Was served by Maz. The guy’s service was top tier. Big up yourself G.
30 May 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Ouby,
Thanks for the lovely review and fantastic support for Maz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Both Denisa & Syed were fantastic help
Both Denisa & Syed were fantastic help, and got everything we needed and resolved efficiently and timely. Whole process was effortless
12 May 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Richard,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Maddi was a great help from lakeside…
Maddi was a great help from lakeside branch. Very helpful
10 May 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Noman,
Thanks for the lovely review and fantastic support for Maddi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Naz the customer advisor we dealt with…
Naz the customer advisor we dealt with was amazing, extremely helpful and patient with us throughout the whole process. Could not recommend him enough.
4 May 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Daniel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Sales assistant denisa had great…
Sales assistant denisa had great customer service and skills
20 April 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Leanne,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Thanks to nizam I purchased a new phone…
Thanks to nizam I purchased a new phone today . His help and expertise made it a great shopping experience . He’s a credit to your organisation
13 April 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Joanne,
Thanks for the lovely review and fantastic support for Nizam .
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience with Vodafone
Great experience with Vodafone. I recently bought a phone and everything went smoothly. Andrea Denisa was helpful and the service was quick and professional. Very happy with my purchase
7 April 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Reka,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you Maria
I visited the Vodafone store as a business customer and had a great experience thanks to Maria. She was incredibly helpful, patient, and professional throughout. She didn’t rush me at all and took the time to clearly explain everything, making sure I fully understood my options. It made the whole process smooth and stress-free. I really appreciated her support and would highly recommend her to anyone needing assistance.
15 March 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Dean,
Thanks for the lovely review and fantastic support for Maria.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Toul was very helpful when changing my…
Toul was very helpful when changing my phone and broadband
19 March 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
On Sunday
On Sunday, I visited your store and was again treated very professionally by Marysia. Service was top-notch. Thank you, Marysia.
15 March 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Marcin,
Thanks for the lovely review and fantastic support for Marysia.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone lakeside
Naz was amazing, knew exactly what he was talking about - very easy process!
17 March 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Sophie,
Thanks for the lovely review and fantastic support for Naz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great and Denisa was brilliant to help…
Great and Denisa was brilliant to help me and needs , Andrew was very helpful in giving all the details of what I needed to know explained everything to the best of his knowledge and was kind and patient definitely helped me
15 March 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Kirti,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Maddi
Maddi
Great experience from Maddi. Will recommend her to anyone I know. Thanks Vodafone
25 February 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Came in
Came in, looking to transfer from my current provider to Vodafone, I was served by Maz helped me transfer and get a great deal and left very satisfied and more then I was hoping. Excellent
21 February 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Carson,
Thanks for the lovely review and fantastic support for Maz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Tanzeel was amazing and so patient
Tanzeel was amazing and so patient. came in to fix an esim issue and was helpful straight away and gave clear instructions and help.
20 February 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Maddi - Vodafone Lakeside
I had such a positive experience at the Lakeside store today thanks to Maddi. From the moment I walked in, she was friendly, professional, and genuinely willing to help. She took the time to carefully listen to what I needed, explained everything clearly, and made sure I fully understood my options before making any decisions.
Maddi is a real credit to the team. Thank you again for all your help today — I truly appreciate it!
19 February 2026
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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