Amazing customer service from Joe, Karl, Jake in the Warrington Store! Life savers with a real joint effort on transfering data and helping with the impossible task of no screen use! Cannot thank you... See more
Company replied
102 The Mall, The Golden Square Centre, WA1 1QE Warrington, GB
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Amazing customer service from Joe, Karl, Jake in the Warrington Store! Life savers with a real joint effort on transfering data and helping with the impossible task of no screen use! Cannot thank you... See more
Company replied
Had a really great experience here today! Karl was so helpful in helping me choose the best phone/plan for me. He went above and beyond when trading in my phone - even putting my screen protector and... See more
Company replied
Excellent service received at the Warrington store by Karl. Broadband and a new phone all sorted seamlessly - a really great service and would definitely recommend. Thank you for sorting everything ou... See more
Company replied
We went into the store and greeted by Jake. My mum had the same phone contact for years unknowingly this was done by a a 3rd party and not through Vodafone themselves. Jake was very good explained w... See more
Company replied
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102 The Mall, The Golden Square Centre, WA1 1QE, Warrington, United Kingdom
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Customer service was excellent, a great help

Reply from Vodafone UK - Warrington
The customer service from Joe has been really expectional, he was so helpful and nothing was too much trouble.
I attended the store to purchase my new phone and needed to go back in the following day. Both times the customer service was exceptional.

Reply from Vodafone UK - Warrington
Excellent experience once again upgrading my phone. Tom was extremely helpful and knowledgeable helping get the right package for me give excellent information to a non tech savvy person.

Reply from Vodafone UK - Warrington

Reply from Vodafone UK - Warrington

Reply from Vodafone UK - Warrington
Izzy helped me so much with all my tecknical issues. He has excellent customer service skills, he patiently actively listened to my practical issues, provided physical assistance via my phone and apps concluding with information and advice about a separate query re what turned out to be an eSIM for my upcoming South Africa holiday.
He is an asset to your organization and will be a major reason why I will continue to be a Vodaphone customer.
Thank you soo much Izzy

Reply from Vodafone UK - Warrington
Absolutely first class service supplied by a superb team at the Warrington store..

Reply from Vodafone UK - Warrington
During a short trip into Warrington, I met a member of the Vodafone team; Jake, who dealt with my issue professionally and proactively. We hit a small bump along the way with IT but this was quickly rectified. Thank you very much to Jake and the team for their help in getting me a better deal and updating my preferences. Give the guys a raise!

Reply from Vodafone UK - Warrington
Matthew was extremely helpful to day setting up my new iPhone.

Reply from Vodafone UK - Warrington
Very friendly and professional service by Tom at the Warrington shop. The online store assistant Becky was also excellent.

Reply from Vodafone UK - Warrington
I always see Jake whenever i have a problem and to set up my son's phone on family link. He's a tech wizz and so helpful .

Reply from Vodafone UK - Warrington
Matthew was really helpful and efficient upgrading my phone and transferring the data

Reply from Vodafone UK - Warrington
I visited the Vodaphone Warrington store today as my phone was glitching and wasn't operating properly. The store was busy, yet I was acknowledged within in a few minutes and was given a seat whilst I waited (I noticed this occurred for a number of customers after me, excellent customer service). Knowledge and service provided by Joseph today was superb. I cannot recommend the staff at this store highly enough, every time I have visited I have always received exceptional service. We have recently moved to Vodaphone as a broad band provider now and the switch over was seamless.

Reply from Vodafone UK - Warrington
Izzy was great. Really knowledgeable and personable. Definitely recommend.

Reply from Vodafone UK - Warrington
Positive and informative. Excellent experience l.

Reply from Vodafone UK - Warrington
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