Yeshershop 

I ordered a bag on 8/1/2020 on line . The money was taken immediately and 2 days later I received a confirmatory e mail with a Royal Mail tracking no that turned out to be non existent and almost 2 weeks later I have not received the item.Attempts to contact the company at their customer services e mail has produced no response.
I contacted my bank who are setting up a merchant dispute process to try and recover the money and I have e mailed to cancel the order ... don’t know if this will be effective but if everyone unhappy with the service of this company does likewise it may stop this treatment of customers .

Like everyone else I’m still waiting for my bag. Have emailed still no response, tracking number doesn’t work. Really disappointed as this was supposed to be a birthday present. WILL I EVER GET THE BAG I PAID FOR???

So, bag has now arrived, still couldn't track with Royal Mail track number. The bag came without instructions as to how to make bag to rucksack, had to google, quality not bad for the money. Would prefer to pay a bit more and have leather rather than plastic trim. Interesting that it suddenly arrived after putting stop on payment and writing review on this page. Still didn’t have a reply to email!

Just back from Australia and took bag/rucksack with me for two and a half weeks. Rubbish... fraying around poppers, magnet studs pulling away etc, shan’t go on but total rubbish...

Received canvas bag eventually, took a long time, extremely disappointed with the quality so cheaply made , fraying from metal stud on strap and havn't used it, and wiill never use it. Complete waste of £29.99. Which I doubt I will never get back.

The reviews have answered the questions the company seem incapable of doing. My parcel has not yet arrived and my RM number didn’t work but I am a little more hopeful after reading about the general delays. Maybe I will be able to write a good review of the product’s quality!

Having the same problem as everybody else, order on the 27th December they took two payments from my a credit card as they said my first order didn’t go through so order again. Emailed Anna who assured me that I could return one when i received them. As of yet still waiting for delivery, sent numerous emails to Anna and yeshershop.co.uk who i ordered bag through still waiting for a reply. The one email that I did get from Anna giving me a Royal Mail tracking number is unrecognised , this company is a joke. Have seen the same bag on Facebook advertising under a different company, do not buy. Will my bag turn up!!!

I ordered the canvas backpack online when it popped up on Facebook it arrived four weeks later. it is of very poor quality very poor buckles and fastenings. I’m extremely disappointed with the product and I’m trying to return it. I have written numerous emails Requesting details on how to return the backpack and a full refund only receiving a response four days later. The company state they accept no refunds and this is stated in their t/a which do not appear when purchasing their products . I am disputing this as buying online there are extra consumer rights I would not recommend this company for Any purchases.

My bag has arrived but 3 weeks after I paid for it.
The tracking number is a red herring to make you think it’s been despatched promptly, clearly being ordered as paid for from overseas as the customs declaration was on mine.
No one answered the email and to be honest had assumed a scam but more look really appalling service!
Bag is ok, had I seen it in a shop I wouldn’t have bothered but don’t think there’s any point in trying to return.
On balance I wouldn’t recommend them!

My backpack has arrived! I was very dubious, after reading the reviews. Like others, the RM tracking number seemed wrong. Emails were always answered, even if just of the please wait variety. But today the RM brought my parcel, in good condition. I like the backpack, it's not worth what I paid but at least I've got a stylish, functioning bag. Delivery took 2 weeks btw.

I bought a bag, they gave me a royal mail tracking number that does not work and I have not received my bag. They do not answer emails either. Thieves

I have read the reviews online and my experience is exactly the same. I ordered a shoulder bag before Christmas - immediately the money was taken from my account. I received an email stating my goods were on their way via Royal Mail but the site was down and I was told to check later. I wrote several emails to Anna Alyssa the last one asking for my money back as the goods has not arrived. I also reported the site to the credit card company who had heard of similar problems with this company, Well today the bag arrived via Royal Mail. It looks like it has been made to order - the straps are too short and one of the buckles was stitched on the wrong way round.
There is nowhere evident to send the item back and I think if there was there is no hope of ever getting a refund.
BE WARNED AND DO NOT SHOP ON THIS SITE

DO NOT USE NOT TO BE TRUSTED
As so many have written, total scam.
Ordered on 27 Dec 19 money taken still not received as of 17 Jan 20 - incorrect tracking number, empty promises from 'Anna' I have also reported to my Credit card company.

I’ve given this a rating of poor as a reflection of what I expect nowadays. I saw the site and product advertised on Facebook and left the portal and looked the site up myself. Unfortunately I didn’t check it properly. I ordered the bag and the money was taken from my account immediately. Two days later I received a shipping email with a shipping number with Royal Mail. This remained unrecognised for over a week and after contacting the company I was told to be patient. The product has arrived and it is okay, not great. If I had seen the bag on a stall (the only place you probably would) I would not have paid what I did for it, certainly not at the ‘original’ price on the site! (It was marked as a sale price.)
I am guessing this is a site based abroad and it is making the bags to order, hence the time lag. There are no returns/refund conditions on the site and this has definitely taught me a lesson. Check out the site for terms & conditions and don’t presume that Facebook only accepts advertising from companies that are up to European standards.

I received a bag with one of the buckles for the strap to go through to adjust sewn around the wrong way which meant i cannot use the bag. I have sent approx 20 emails to which Anna responds assuring me a departmeny which she never names is looking in to it. My requests for a phone number and to speak with a manager are ignored. There is no telephone number either so email remains the only way to contact them. I have asked for a refund as the bag is faulty, this again is ignored. This is simply the worst company I have ever dealt with. Their customer service is appalling and they are clearly just waiting for me to give up emailing. There has been no apology for the faulty bag nor the fact that I have been continually chasing for a response. I simply get told, a department is looking in to it and they will notify me when they do. This has been nearly two weeks. Beyond frustrated. I would never order from them again!

Worst company I have ever dealt with - a complete scam. Ordered my package 21st December, still nothing received and no responses to two emails asking for updates. Have now lodged a complaint with Facebook (where I saw the advert), trading standards, and have sent a further final notice email to the company highlighting their breach of the consumer rights act and requesting they process my refund. Disgusting behaviour.

Ordered a bag on 27 december, and money was taken from my account. Still no bag received on 15th January.
Do not order from this company

Disgusting service, exactly the same problem as a fellow review, ordered via Facebook on dec 27th, fake tracking number and couple of emails from the so called Anna that i should be more patience as my bag had been dispatched so the tracking number will work soon. Going to do same as the other review has said and report the company and will contact my card company. Absolutely no way will I recommend or use this company, complete scam!!!!

Ordered bag 27th December 2019. Money has been charged to my credit card on the 30th December 2019. We are now on the 14th January 2020, no goods received yet. Fake tracking number. A few automated e-mails from Anna. Credit card have now actioned a dispute against this company. First time I have ever been scammed. Shame on them 😡

Like everyone else fell for ad via Facebook ordered before Christmas bag not received money debited from account still no bag, not even an email received to confirm order
Avoid this company at all cost.... disgusting

I read reviews and was worried by bag via Facebook would not come.... I needed to be patient... my lovely bag came as was as nice as advertizeda