Carromoda Reviews 

420
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, most reviewers were let down by their experience overall. Many customers found that products received were of poor quality, often made from cheap polyester instead of advertised materials like suede, cashmere, or linen. Reviewers also experienced significant issues with orders, including long delivery times, receiving incorrect items, or finding major discrepancies in sizing. The refund and return process was extremely difficult for customers, often requiring them to pay high shipping costs to return items to China. The company frequently ignored requests for full refunds, instead offering only partial amounts or exchanges, and did not adhere to stated return policies.

What people talk about most

Product

Users describe negative interactions with product, consistently reporting that items received are of poor... See more

Quality

Reviewers highlight negative aspects of quality, consistently expressing disappointment with the products... See more

Order

Reviewers express significant dissatisfaction with their orders, frequently reporting that items were never... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant difficulties in... See more

Return policy

Customers had negative experiences with the return policy, frequently citing that returns must be sent to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

SCAM COMPANY DO NOT BUY, Marketed as being Pure Merino wool but in actual fact it is cheap rubbish which took 3 weeks to arrive (from China) & looks nothing like the plush garment in the descriptio... See more

Rated 1 out of 5 stars

Ordered 'suede' jacket which duly arrived and had clearly been misrepresented. The label inside side stated quite clearly 100% polyester. It has proved impossible to contact company re a return,... See more

Rated 1 out of 5 stars

Please be aware this is scam website proporting to be based in Sweden, after researching based in a province of China. DO NOT MAKE A PURCHASE unless you're happy to lose money. They also use your card... See more

Rated 1 out of 5 stars

Received trainers after a 3 week wait - advertised as leather reduced from £59.99 to £29.95 - they are not leather a cheap plastic version - with a horrid chemical smell - they just look so cheap. I... See more



Contact info

1.1

Bad

TrustScore 1 out of 5

420 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(420)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If there were a zero-star option

If there were a zero-star option, I would choose it. All products are shipped from China and the quality is extremely poor. Although there is a return option, you have to pay at least £25 to return the item, which makes refunds unrealistic. I strongly advise against buying from this website

26 December 2025
Unprompted review
Rated 1 out of 5 stars

They’ll take your money & you won’t get your order

I ordered a suede jacket from this website. What finally (nearly 4 weeks later) arrived was a cheap polyester blazer. Absolutely no resemblance whatsoever to the product ordered. Email correspondence on arrival apologised profusely, & asked me if I’d like to keep the product for a further payment, which I declined. I appreciate that sometimes mistakes happen, so gave them the opportunity to send the correct product, which has not arrived. They now are ignoring all correspondence & have not refunded my money. THIS COMPANY IS A COMPLETE RIP OFF. DO NOT USE

16 December 2025
Unprompted review
Rated 1 out of 5 stars

THIS COMPANY IS A COMPLETE SCAM.

THIS COMPANY IS A COMPLETE SCAM.
I will do my utmost to get it shut down by Trading Standards. Do not be fooled by .co.uk. They are based in HONG KONG.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Steer well clear !

Steer well clear !! Ordered two "cashmere" cardigans, with a view to selecting the right size and returning the other. They are actually made from 100% POLYESTER... the company have avoided my requests for refunds or returns. Contact telephone number is a false number.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

STEER WELL CLEAR If it was possible to…

STEER WELL CLEAR If it was possible to give 0 stars I would have.
Support has purposely ignored my emails requesting a return approval and when they eventually do they advise I am now outside their 14 day return policy.
DO NOT touch this company goods received were poor quality and support don’t respond so you can’t get a refund.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

I bought a coat and it wasn't what I…

I bought a coat and it was of very poor quality. I immediately contacted the company to return the coat and they initially responded but when I asked for the address for returns they no longer responded to my emails. I also have tried the customer service telephone number on the website but that doesn't work. I recommend you don't buy from this company.

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Cheap items at not so cheap prices

Only giving none star as can’t leave a review with nil stars! Received a blouse after waiting for a month. It was very poor quality and did not fit. I requested a refund & address to return blouse, to be told I could have 10% refund and keep blouse or they had to receive it back within 14 days from when I received it. It took 4 days for them to advise this and confirm their address in China! I didn’t think I could get blouse back to China in that time and requested 50% refund, they agreed 20%, I suggested it was a scam so now they are not replying to my emails! So no refund!!!

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Very poor

Very poor. Poor quality. Poor customer service. Poor delivery times. Please, don't buy from this company. It feels it is a scam.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

This Company is a Con.

Whilst the fit is ok, a so called suede jacket is clearly faux suede, so the description on the website is an absolute con.

Furthermore delivery took 14 days.

Avoid this company at all costs

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Horrific

Horrific ! I bought a cashmere jumper....CLEARLY wasnt cashmere ! No labels inside the item to say what it was made of. Took nearly a month to arrive.
Stay WELL clear of this company....SCAMMERS

24 November 2025
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT COMPANY

I ordered a dress for a special occasion in good time. When it hadn't arrived I emailed the company. They said that it had got lost in the post and would send another out. Still nothing arrived. Special occasion arrived and went.
Weeks later a package arrived the original as it had a lot of redirection stickers on. The dress was the wrong size anyway. I emailed the company to say that it had turned up but wasn't correct and wpuld like a refund. I sent the dress back to be signed for which it was. I have been chasing them for a refund. Now the email that they have been emailing me from.is not found. I have tried using a different email address and its still not found.

29 August 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Unfortunately I read the reviews about this company after I’d ordered!
The reviews are correct. The jacket that I got was nothing like the picture on the website. Shoddy material and a totally different colour to what had been advertised. It is now going to cost me £25.00 to send back as the company says it is registered in Sweden but it is actually in China. They wouldn’t allow me to cancel my order as they say you can. So basically I have lost £25.00 if I ever get my money refunded - if not I will have lost £75.00. Total scam.
I hope you’ve read this before ordering.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this site

I ordered 3 jumpers from this site nothing arrived
I tried contacting them by e mail but the emails came back saying site not recognised and no other way of contacting them
I contacted my bank who were brilliant and surpisingly the orders ariived a few days later ' howevr the quality and sizing of the garments were totally inferior to how decribed and i Have no way of contacting them regarding returns.
Please do not order from this site hopefully my mistake istop someone else from making the same one

28 October 2025
Unprompted review
Rated 1 out of 5 stars

WHERE IS MY ORDER

WHERE IS MY ORDER. WHERE IS MY TRACKING. TAKE MY MONEY THEN NOTHING. IS THIS A CON COMPANY AND IF SO IT NEEDS INVESTIGATED BY GOOGLE WHO ALLOW THEM TO ADVERTISE ON THEIR SITE.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality .No way to return item

The coat I ordered arrived , it is too big( not the company’s fault) However the fabric and quality is very poor .The coat is certainly wrong for me .Even if it fit due to the quality and workmanship I would not want to keep or wear this garment .
I simply cannot get hold of the company , there appears no way you can return an item even emails to their email address comes back .The phone number I found is never answered .
I certainly will never use this company again .
Buyer beware

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality and Sizing

Received my order today after several weeks, but it is of poor quality and the sizing is totally wrong. Given previous reviews of this company, I’m not even going to attempt to get a refund as it’s not worth the bother. I will just put down to experience.

Do not touch this company with a barge pole!!!!

21 October 2025
Unprompted review

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