Cookie Happyhours 

item does not look as described cheap and rubbish.
unable to get hold of anyone as cannot find website and email does not work keeps bouncing back

I did receive my order but the product was nothing like it was advertised on Instagram or on their website. I ordered the squishmallow plush advent calendar and received a small box containing thin plastic squishmallows - they look like shrinky dinks. I am still in the process of trying to get a refund. They are arguing that the item is what I ordered. I sent them photos from their ad and their website description. Unbelievable.

I didn't get my order, but they said it was delivered. They won't help me find out where it was delivered or by which courier service. After trying to get their help several times, they simply say I have to run around my neighbourhood myself to see if someone got my package in error. Like, what the!

⚠️ SCAM WARNING: "COOKIE HAPPY HOURS" IS STEALING MONEY—MY FULL PROOF TIMELINE ⚠️

I’m sharing every detail of my experience with cookie-happyhours.com (email: support@cookie-happyhours com ) to protect you from falling victim. This company uses fake tracking, automated lies, and ignores refund requests. Here’s the proof:

📅 My Complete Scam Timeline

- Fri, 5 Sept: They sent a fake "parcel update" with tracking 17198117540039774322 , claiming it arrived in NZ (Palmerston North).

THAT WAS AFTER ONE MONTH IN TRANSIT

- Mon, 8 Sept: I emailed "I don't trust you—how do I get a refund?" They replied with an automated message about "expediting shipping."
- Tue, 9 Sept: I emailed "I want a refund—this is ridiculous." They apologized but took no action.
- Wed, 10 Sept: I emailed "Google says you’re a scam—refund me." They claimed the "freight forwarder confirms transit."
- Fri, 12 Sept: I emailed "My parcel hasn’t arrived—refund me." They blamed "shipping delays" (location, weather, customs).
- Sat, 13 Sept: I emailed "Why is my package in Palmerston North? This is a scam—refund me." No response.
- Sat, 13 Sept (evening): I emailed "It’s been 1 month—refund me (3rd request)." No response.
- Mon, 15 Sept: I emailed "I just want my money back." No response.
- Tue, 16 Sept: I emailed "There’s no dispatch in Palmerston North for Auckland—this is a scam (5th request)." They said they’d "check with colleagues."
- Wed, 17 Sept: I emailed "There is no parcel—this is a scam. Pay me back." They claimed "shipping agent confirms transit."
- Thu, 18 Sept: I emailed "This is unacceptable—refund me now (6th request)." No response.
- Thu, 18 Sept (evening): I emailed "I want my money back (7th request)." No response.
- Fri, 19 Sept: I emailed "Who is your NZ shipping partner? Show proof of customs/airway bill." No response.
- Sat, 20 Sept: They finally replied "Your package is in normal shipping—wait a week." (Ignored all my questions.)

📧 Email Record (20 Emails Total)

1. Fri, 5 Sept: Them - Parcel update (fake tracking).
2. Mon, 8 Sept: Me - Refund request.
3. Mon, 8 Sept: Them - Automated response.
4. Tue, 9 Sept: Me - Refund request.
5. Wed, 10 Sept: Them - Apology (no action).
6. Wed, 10 Sept: Me - "Google says you’re a scam—refund."
7. Thu, 11 Sept: Them - "Freight forwarder confirms transit."
8. Fri, 12 Sept: Me - "Parcel hasn’t arrived—refund."
9. Fri, 12 Sept: Them - Blamed shipping delays.
10. Sat, 13 Sept: Me - "Why Palmerston North? Scam—refund."
11. Sat, 13 Sept: Me - "1 month in transit—refund (3rd)."
12. Mon, 15 Sept: Me - "I want my money back."
13. Tue, 16 Sept: Me - "No dispatch in Palmerston North—scam (5th)."
14. Tue, 16 Sept: Them - "Checking with colleagues."
15. Wed, 17 Sept: Me - "No parcel—scam. Pay me."
16. Thu, 18 Sept: Them - "Shipping agent confirms transit."
17. Thu, 18 Sept: Me - "Unacceptable—refund (6th)."
18. Fri, 19 Sept: Me - "Who is your NZ partner? Show proof."
19. Sat, 20 Sept: Me - "I want my money back (7th)."
20. Sat, 20 Sept: Them - "Wait a week—package is normal."

💔 My Outcome

This company is a fraud—they never sent a package, ignored 10+ refund requests, and lied about shipping.

🚨 Protect Yourself & Others

- ❌ DO NOT BUY from cookie-happyhours.com (or any site with "49% off" gimmicks).
- ✅ Check Google Reviews first—if it’s a scam, it’ll show.
- ✅ Dispute charges immediately with your bank if scammed.

📢 SHARE & TAG

Tag friends, family, and anyone who shops online. Let’s expose these scammers and stop them from hurting more people!

#ScamAlert #OnlineFraud #CookieHappyHoursScam #WarnYourNetwork #ConsumerProtection

They deliver promptly, I saw their ads on IG

Terrible, I never received money back, and after 1/2 year I received the order, which turned to be ridiculously small and not what was advertised . It’s a scum.

A complete bunch of scammers. Item was not delivered and I am still waiting a refund. A complete pack of thieves DO NOT USE THIS COMPANY.

Faulty item and not as advertised. Cost $71 australian and all they will offer is $6 american as a refund. Now they wont even answer emails. Extremely poor quality item and a disgustingly unethical company which appears to be based in China.

Clearly a scam company.
Product received was nothing like that advertised. Tracking information says still in the US so clearly bogus.

Ordered a chrome car emblem for Schnauzer. Received emblems for Drahtharr dog.
Still waiting to hear from customer service. Site says open 24 hr. Good luck.
I used a gift card so very unlikely to get it back.
Response from company was $5 coupon. Still without correct dog. Crap Chinese company. STAY AWAY FROM THESE CROOKS!

Unhappy & Disappointed.
Website does not explain different sizes depending the color you select. I paid to expedite shipping to receive prior to Christmas and it took over a month to receive. The tracking site I was sent showed it came from Italy but later I was sent a tracking site showing it was coming from China. I will never purchase or refer this store or website.

I would give zero stars if I could! This company stole the original creators advertisement and used it to promote a product. After several emails back and forth my tracking now says delivered 7 days ago. It was never delivered. Ordered on Nov 30th. These guys are nothing but thieves! Make sure you do your research before buying from them!!

What a cheap load of rubbish, cannot believe how much it cost, do NOT buy.
They know you won’t return it as it’s too much hassle.
STEAR CLEAR OF THIS PRODUCT!!!

I’d give a zero but you can’t. The size is so small and the quality sucks. I’m getting my money back!!!!! Don’t waste your money!

If I could give it a zero I would. The video advertisement showed a much larger bookcase and the book titles were identifiable. None of this is true. Bookcase is the size of the palm of my hand and books are not identifiable. TOTAL SCAM. Also did not come before Christmas. DO NOT BUY BEWARE. I’m going to dispute the charge for scam/fraud

Order was way below acceptable standards. Emailed requesting return. They asked for pictures, which I sent and they responded that it was fine and offered me a 10% refund. When I held my ground they said postage to china is very expensive and offered me a dollar more. When I said I’d pay postage that was fine as the product was rubbish and offered no use to me, they offered another dollar and said that their wages wasn’t a lot. At that point I contacted my bank and reported fraud.

Total scam. Item received was not the one advertised. Bookshelf is smaller. Book blocks are unidentifiable, imagery is duplicated throughout and there’s nothing on the spines. On the shelf they just look like little pieces of wood. Absolute crap. Don’t waste your money!

I ordered this item 8 days ago for a Christmas present!!! Tracking says it is stuck in Portugal!! So will send it back when arrives … should I say IF!!
Posted it a scam on Facebook to warn others! Wish I had seen this feedback earlier!
Am reporting to FDC- Report fraud division.

This is a scam company...did not recieve a product that was shown!

Terrible product, not what was advertised. I've been tripped off. DO NOT BUY FROM THIS COMPANY