item does not look as described cheap and rubbish. unable to get hold of anyone as cannot find website and email does not work keeps bouncing back
Cookie Happyhours
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See what reviewers are saying
I did receive my order but the product was nothing like it was advertised on Instagram or on their website. I ordered the squishmallow plush advent calendar and received a small box containing thin pl... See more
I didn't get my order, but they said it was delivered. They won't help me find out where it was delivered or by which courier service. After trying to get their help several times, they simply say I h... See more
If I could give zero i would. Never received, paid for expedited shipping. Site says in UK. Shipping information states Italy. No phone number on site, no answer to messages about my order. This is a... See more
Company details
Written by the company
We believe that everyone has the right to have a happy life, and we believe even small surprises can light a day.
Contact info
640 Oakmound Drive, 60620, Chicago, United States
- support@cookie-happyhours.com
- cookie-happyhours.com
I ordered a product from this company and it's a total rip-off!
I ordered a product from this company and (1) it took about a month for the product to get close to my house and that was not mentioned during the process and (2) the product showed delivered to my house, but never was. On the day time they claimed it was delivered, I offered to forward them video from my Ring camera that no delivery company visited my house that entire day. So no one delivered anything to my house. Lastly, when I reached out to customer support about this, they stated it had nothing to do with them, and that I would need to reach out to the delivery company. Well, I don't even know who that is since the whole thing was handled by them. In a nutshell, this is some company from China I suspect who is ripping people off. I should've checked them on social media first - they have a 94% bad review.
Products are not what is advertised …
I brought a product (the anxiety bookshelf) that was advertised with different photos than what ended up turning up in the post. Very disappointed an absolute scam. What I got was a really bad imitation that looked cheap and shoddy. If I could post pictures I would. Can’t even recognize the books and the bookshelf looks nothing like the photos advertised.
I am disgusted with this company
I am disgusted with this company. I have been waiting since 3rd November for an item to arrive from Edinburgh. Tracking shows it was in transit to me in Halifax on that date and 20 days later has still not arrived. I have sent many emails regarding this and have asked for my money to be returned. All I get back as a reply each time is they are sorry and have asked for the delivery to be speeded up. I urge anyone who wants to buy from this company to avoid doing so.
I was scammed
I was scammed. Received a product that looked a bit like the one I ordered bu4 times smaller, bad quality and totally not fit for its purpose (bookshelve mini).
A small refund is offered, no reactions to my comparison with tha ordered item, and the advice to take the refund because my shipping costs to return the item (to china, not Usa) would be much much higher.
Do not buy from this company.
False advertising and refused refund
Like many others, received a cheap product nothing like what was advertised. I will say the seller did at least respond to my complaints but only offered a third of the money back as compensation, or expected me to pay for return shipping to get a full refund.
Avoid at all costs.
Will update my review if they eventually remedy the situation.
The item i received was not to the…
The item i received was not to the scale advertised very cheaply made and alot of the books the print was not very legible everything was much smaller than in the advertisement do not purchase this
Scam scam scam
I made my first "I've been scammed" purchase 👌 I fell for the "shipping from USA" and didn't do my research. Stay away, the product is rubbish.
This company is disgusting
This company is disgusting. The product is nothing as described. I would give them a lower rating if I could.
The company is a scam
The company is a scam, they display items to take money and when the item arrives, it’s nothing like what they show you online.
They don’t allow returns or refund, complete and utter disgrace!!
Stay far away from this company. SCAM
I ordered a "Batman" license sleeve back in June. It's now Oct. 29 and I have still yet to receive it. I have had multiple emails with their customer service. They have now informed me that the package was supposedly returned from the post office. The tracking number i was given isn't even a postal tracking number. They are now trying to charge me for them not getting their package back. I don't see how that's my problem. STAY FAR AWAY FROM THIS SCAM COMPANY!
If I could give less stars I would
If I could give less stars I would. False advertising, anxiety bookshelf
The bookshelf itself was tiny, poorly made, had paint missing and plastic window pane was dented/scratched. Latch bent
The books are tine wood chips with no painting on spines so basically you are arranging a bunch of laser cut brown wood chips. Nothing like the advertised product. Such a waste of money.
I tried to negotiate a refund with the seller, they used shameful tactics " I have spent hours pleading on your behalf to get you a $5 refund" .. escalated this to a Paypal dispute... I am now able to get a full refund but only if I return the product at my cost... and they have refused to supply enough details to fill out the Chinese custom declaration so I cannot send it... All in all a horrible experience and a shameful company to deal with.
Fake and rubbish all
I was very badly scammed by the site. I ordered one Anxiety Bookshelf and the quality was lousy, not reflecting what was in the pictures. In a despicable way, when I received the product it was deleted by the site and denied by customer service when I wrote to say I wanted my money back. I was told that there was absolutely nothing wrong with the product and that it reflected reality.
If there was something less than 1 star…
If there was something less than 1 star that is what I would give. The item I received is not what they advertise. I took over a month to receive it and it was so small it fit in my mailbox. Once opened the “books” were so tiny it wasn’t visible to read titles. And it’s not real books it’s a piece of wood. Don’t bye. I am trying now to get a refund.
Total garbage and fraudsters
Total garbage and fraudsters - do not buy from this company. Bookcase was a third of the size advertised and not anything like the photo. The 'books' do not have anything printed on the spine despite their fake photos. Total rubbish, refusing to refund unless item is returned at buyer's cost. AVOID AVOID AVOID
DON’t BUY!!!
So disappointed in the products once I received them. Not at all what was advertised. They are so small and cheaply made. You have to use tweezers to pick up the books and the wood is so thin and flimsy is disgusting. Took over 10 weeks to receive the product. No customer service either. I emailed with my issue and got no response. Wasted money. DON’T BUY!!!!
Piece of junk
I was sent the yellow anxiety bookshelf, fully expecting the one they advertise. Wrong. I received a poorly constructed piece of yellow wood the size of my hand and books so small and poorly made that don't even fit on the shelves. The beautiful black box it shows being mailed in. Wrong. Beaten up cardboard box. Also, this company is not in the US as advertised. Took over a month to get piece of junk bookshelf. Asked to return and refund. They offered me $6.00. DO NOT ORDER FROM THEM!!!
The WOULDNT BUY FROM THIS COMPANY advertis a big book case…
The company advertis a big book case and send you one a quarter of the size
IWOULDNT BUY FROM THIS COMPANY 0 stars
waited 10 weeks for my delivery
And was very disappointed I asked for a refund and was offer 5usd
Paypal aren't helping me to get this sorted
WOULDNT BUY FROM THIS COMPANY
Disappointed- not as described
0 stars. Extremely poor quality product. Books are all the same, badly printed and no spines so they all look the same on the shelf. Multiple duplicates of each book. Book shelf is the size of my hand. An absolute rip off - do not buy.
What a rip off
What a rip off! Not even half the size they show! Books aren't anything like the video either. I'm super disappointed!!!!
0 stars
0 stars - read every comment on this feed. Completely poor quality product. Books are all the same, badly printed and no spines so they all look the same on the shelf. Multiple duplicates of each book. Book shelf is the size of my hand. An absolute rip off - do not buy.
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