item does not look as described cheap and rubbish. unable to get hold of anyone as cannot find website and email does not work keeps bouncing back
Cookie Happyhours
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See what reviewers are saying
I did receive my order but the product was nothing like it was advertised on Instagram or on their website. I ordered the squishmallow plush advent calendar and received a small box containing thin pl... See more
I didn't get my order, but they said it was delivered. They won't help me find out where it was delivered or by which courier service. After trying to get their help several times, they simply say I h... See more
If I could give zero i would. Never received, paid for expedited shipping. Site says in UK. Shipping information states Italy. No phone number on site, no answer to messages about my order. This is a... See more
Company details
Written by the company
We believe that everyone has the right to have a happy life, and we believe even small surprises can light a day.
Contact info
640 Oakmound Drive, 60620, Chicago, United States
- support@cookie-happyhours.com
- cookie-happyhours.com
Never received items
I never received the items I bought. In retrospect, I should have looked at their reviews first which I did not. 5 weeks later after inquiring where my items were I received this response, "Thank you for your reply.
The freight forwarder confirms that your order is still in transit. The system has not updated the latest shipping information. We have urged them to update it. If we receive an update on your logistics, we will give you feedback. Sorry for the inconvenience.".
I filed a complaint with Paypal and hopefully they will take action. However, I am sure that they will pop up with another sketchy company. Lesson learned the hard way.
Should be negative rating
Should be negative rating. I too ordered a car decal in April - last note of tracking had it in Dannevirke New Zealand on 1 June. Dannevirke is only an hour or 2 away from the destination point so no reason it should not have showed up by now which is 6 July. Believe this is a scam site - thank goodness it wasnt a large purchase!
If I could give negative stars I would
If I could give negative stars I would!
I ordered a Saint Bernard Edition emblem on April 9th. Paid $23.95.
The Shint Bernard Edition emblem arrived July 1. Sadly it isnt what I ordered. I asked for full refund.
They responded would $2 be sufficient? Ummm NO!
As far as I am concerned this site is total thievery
As far as I am concerned this site is nothing but a scam. The last supposed tracking on my item was that it was in north charleston 29415 since the 1st of june without movement. Emailing them only gets a response of "We're so sorry for the inconvenience.
Shipping may be influenced by location, weather, customs clearance and so on.
Some distant areas can take a bit longer. But we will make it to you.
Please wait 3-5 days for the updates of the status.
If you have any questions, please feel free to contact us anytime.
Have a nice day. "
which is of course all BS since nothing in the US takes a month to move 3 states
the order was placed 3 may, it is now 2 JULY without any product. Total theft as far as I'm concerned
Scam. O stars
I’d give 0 stars if it was optional. I’d also paste the communication if I had room. I ordered from them in late April. It’s now June 29 so 2 months and still no merchandise. At first I got emails updating saying it shipped, made it through customs, etc. once it made it to a holding facility in TX it just stopped. I’ve emailed numerous times asking for an update and refund and they just reply with be patient it’s awaiting shipping assignment. This is a total scam company
Pure scam
Pure scam. Do not order from this lot of criminals. Thats all you need to know.
SCAM COMPANY
SCAM COMPANY
After over 30 emails to a BOT, I’m no longer ahead than when this crap started. They sent a cheap imitation piece of junk & then offered me $5 compensation..then $6 & the latest is $8. I could send it back at MY expense but they said it would be verrry expensive to do so, so I should just keep it & make it work! Unf*ckingbelievable!!
I’ll do my homework before ever ordering online again!!
I received a piece of plastic with the…
I received a piece of plastic with the dog printed on it and no adhesive on the back. The manufacturer asked for a picture and then said it looks fine. It literally has no adhesive.
Scam
Total scam
The product was not what was advertised. It was a total disappointment. It took 3 months to arrive with postage due. Needless to say, I have been unable to talk to anyone or get my money back. Do not buy from this company!!
DON'T BUY FROM THEM.
DON'T BUY FROM THEM.
Upon ordering something from here I learned that the company had an extremely bad reputation and was known as a dropshipping company online. So I tried cancelling my order within the allotted time period, but was referred to an AI chat bot that only answered once every 24hrs, which lead to my product being "shipped". I am using quotations marks as the initial tracking code I received lead to a fraudulent website where the country of origin was spoofed to be the USA. I decided to wait for my order as it was shipped afteral but after nearly a month and a half of waiting, with 2 weeks of that my product supposedly being "stuck" in my country somewhere, I decided to contact the seller. They provided me with a completely different tracking code, this one genuine, which showed the real country of origin: China. And not only was it not shipped that month and a half ago, they didn't actually ship my order till I contacted them. So now this time around my product finally arrived and it looked nothing like the images on the website. So I contacted them to ask for a refund, as was advertised on their website: "30 days money back guarantee". Well that went as well as you'd expect. The service agent did everything she could to not give me a refund, offering numbers like 4$ and 8$ supposedly docked from her own wage no less as compensation. So I decided to take it up through PayPal instead where my issue was finally taken seriously and after a 2 week back and forth there I finally got my refund.
I do not recommend buying from.
Total scam
Total scam. Goods are apparently delivered but on the day before were still out the country. It’s quite a clean scam with
Lots of effort but it IS A SCAM
THIS COMPANY STEALS MONEY BY OVERCHARGING YOUR CREDIT CARD
They charged my credit card more than what was shown when I placed my ordered. I contacted them and requested my order be cancelled (their website says orders can be cancelled at anytime up to the start of production). All of this occurred within 30 minutes of my original order so I know production had not started. Yet two days later I received an email that my order was in production and be readied for shipment. TOTAL SCAM ARTISTS!!!
Absolutely scam
Absolutely scam. Tried to order the dog vehicle badges. Was immediately overcharged from what the total was supposed to be and instantly tried to cancel the order. (within 12hrs) they did credit back the overcharge but refused to cancel the order saying it was already in production and couldn't be cancelled. Shipping tracking is a joke, it has been "in transit" for two months and no updates, no refund and no product received. Customer service is non-existent and I can no longer even get access to the A.I. Bot they had doing it before. Emails go unanswered. Page should be taken down and these guys in jail for fraud. Absolute crooks.
Selling fake items with FOMO offers
Selling fake items with FOMO offers
Save your money or reverse image search the items and order from the original seller. Received my item today and it was completely different than what was pictured on their website! Avoid at all costs!
Stolen Product Photos from Etsy Store
Cookie-Happyhours stole all of my photos, product descriptions and even my reviews from my Etsy store!!! This website is a complete scam!!!!
SCAM WEBSITE!!!!!!!!
SCAM WEBSITE!!!!!!!!! They advertise one thing and you get something completely different. When you try to cancel they claim they can't do that because they've already sent it when they had not. DO NOT BUY FROM THIS WEBSITE ITS A SCAM
This is a scam
This is a scam. They send a totally different product than they advertise. I ordered the How to Train Your Dragon that looks to fly when stuck on your car that is shown to be much larger than what came and it is a stand-alone stuffed dragon, but what came was a small key chain. I would never spend $30 on a key chain. This site needs to be pulled.
This website is a scam
This website is a scam, will only send part of your order, claim they shipped everything correctly, then will offer $4 in compensation. Products are garbage and they are a FRAUDULENT company.
Looking to get this site taken down
Looking to get this site taken down. Not only do they not fulfill your order entirely, they send lower quality items instead of what you're paying for.
Took 2 months to even get product and they refuse to give any info on where to send it back. They claim $5 is the most they can compensate........ funny.
They also have no humans to contact as they use bots for emailing. If anyone knows any other sites to report these scammers I'd love to know. Definitely looking to pursue for false advertising.
Thanks.
Bad quality
They have send me very bad quality labels. Text are so small that are not readable without a magnifying glass. Asked for a refund and they answer that the quality is good.
100 labels payed 57$.
Bad product and bad customer service.
Never again!
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