Gear4music Reviews 

The quality of this is great, had the bigger ones before that's why I got them

Fast service. Excellent products at an affordable price

Beautifull guitar rack Couldtnt be better than this

Good site nice products - great delivery - only issue i have to order again (get the wrong buttons)

I am writing this review in hope that it will spur somebody from gear4music into action. On the 4th of November I ordered a used Martin d10e from your website with order number W12508239 for £799 plus a shipping upgrade. On the 5th November I received 3 emails at 7am, 10am, and 11am all stating that my order would be delayed due to a supplier issue. I found this a bit strange considering it's a second hand guitar, surely you'd have it in stock. 10pm the same day I received an email from DPD stating my order was shipped and would be delivered tomorrow. Brilliant I thought. I arrived home on the 6th November to find the package waiting for me. I was greeted with completely original Martin d10e packaging. However once opening it what I discovered inside was a Martin dx-2, fairly well used with several marks on it and a stained case. A quick Google of the model and it would appear I've just received a guitar worth half of what I've just paid. I contacted you immediately via a link on my order and started a return. It stated I would be contacted within 24 hours and receive return tracking information.

I was contacted the next day and after sending some photos and reviewing the original advert it turned out that the guitar had been falsely advertised by yourselves. The original advert for a used d10e consisted of mainly photos of a new d10e and 2 small images of a used dx2. Something I admittedly hadn't picked up on as they do look similar. This also being my first ever guitar purchase, and I felt in safe hands with the "guitar experts" ( direct quote ) at gear4music.

8 days later and despite your apology and acknowledgement of the error I still have the dx-2 sat here in the packaging waiting to be returned. No return postage has been booked. Staff from customer services while very polite take days to reply at a time.

Can someone please contact me regarding this matter. I had wanted to return this and then use the refund plus additional money to purchase a new Martin guitar from you but I'm losing faith here

My venue bought a Behringer stagebox, delivery was fine, product was working. At some point my 48V stopped working. I got a repair scheduled, sent it out, it was within expectations.

After we week or so we got a message it was done and i picked it up. Nowhere it was noted what was done with it and i wanted to know. Called costumer support and heard they replaced some capacitors. All good! (CS person was really nice by the way!)

However, i had put some tape on the inside to double check if they actually did something with the unit. Our 48V issue was kind of weird and intermittand. They did not even open the unit.

By not at all my suprise in the middle of the next show the 48V started having issues again. Had to send it back, result to renting gear and ended up getting it replaced by costumer service.

This little joke of theirs cost me about 4/500 euros that could have been put in halve if they actually opened it the first time.

Not cool Gear4Music.

Side note though: Altough waiting times on the phone were long, the people that did pick up were nice and helpfull and really went an extra step to help me here, thats why 2 stars, not 1.

It’s a shame that they sent me an expensive, brand-new product in an original box that was very damaged and covered in tape — a very poor presentation for something new.

A special thanks to your manager, Leo at Gear for Music.

I was chasing one of two speakers that I had ordered which has been lost in the system by DHL. The Gear for Music representative kept telling me for more than a week that it will arrive tomorrow". Then the representatives said that they could not do anything until the investigation was completed by DHL. I lost all faith in the mighty Gear for Music company at this point.

I requested to speak to a senior representative.
Fortunately, manager Leo called me back immediately.
I explained that two speakers needed to be installed in a hall belonging to a charity.
I made a request for either a refund so I could purchase another speaker or send out another speaker to my home address.
Leo listened and said he will follow up and call me back the next day at 1pm.
To my pleasant surprise, Leo called me at 1pm the next day, just like he had promised. Leo explained that he had spoken to DHL to retrieve the lost speaker back to Gear for Music, once it is found. Leo also arranged to send me another speaker to be delivered the next day to fulfil my order. The replacement speaker arrived the next date as promised and were installed at the hall on this day.
My faith in Gear for Music has been restored.
A big THANK YOU to Leo.
Kind regards, Chan

I am very disappointed with Gear4music. I bought a guitar and requested a return within the 30-day money back guarantee. Twice they scheduled a collection, and twice nobody came. This has cost me time, stress, and even days off work.

I asked for the return address and label to send it back myself, but they keep delaying and repeating the same responses. This feels like avoidance and poor customer service.

I strongly advise future customers to be careful. A company of this size should respect its return policy and not waste customers’ time.

I had a great experience purchasing products that aren’t yet available through Dutch (online) retailers. I ordered the Kanto Ora + Sub8 set, and it was shipped quickly and with exceptional care. The pricing was very competitive, and the standard 5-year warranty reflects Gear4Music’s confidence in the quality of the products they offer.

It’s also a big plus that they have physical stores in Germany so no import fees, and delivery is fast and hassle-free. Highly recommended!

Fast delivery. Nice piano and earphone is good very good

Objective. Pedal is in great condition.

prima deal, de korg volca modular is een fijne synth

Ordered a 200 Euro bass guitar (new). It arrived on time but it had many damages and scratches. I created a return request. The only communication with the site is through emails. Mine was directed to junk mail. The number on the website leads to a voice chat bot which "is not affiliated with any store".
I eventually was able to contact and arrange the return.

Just bought a bench and a digital piano stand, and they were delivered within one day from Germany to the Netherlands! The products are in good condition as well. So quick and reliable! Thank you.

Proton an extended Neutron? Definately not. This Synthesizer fits very well next to a Neutron. That combination in euro rack modules would require a substantial amount of money. 5 LFO, 4 oscillators and 2 subs, extended patch capability, and the under the hood settings are available through the synthesizers themselves, if you don’t want to use a computer with you analog gear. Proton or Proton-Neutron, either way absolute top of the bill.

Update: After 4 weeks the packed arrived, nothing to blame to gear4music.

Ordered Etymotic ER20XS High Fidelity Earplugs, waited for 3 weeks and now they said its lost in the post but on their site you can see they did not have them in stock. Got my money back but are disappointed because they wrote they would be delivered in 2 weeks.