Harvey Norman Ireland Reviews 

44,486
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 9,347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their incredible patience, helpfulness, and expert guidance during in-store visits and consultations. Consumers consistently state that the delivery teams are exceptionally efficient, professional, polite, and careful when assembling furniture inside homes. However, some customers also noted occasional delivery delays, unexpected scheduling issues, and stock availability problems when placing online orders. A few people experienced frustrating waiting times at collection points, communication hurdles, or uncollected packaging left behind after deliveries. Some reviewers also mentioned receiving damaged products or encountering technical flaws with specific items purchased.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the helpfulness and efficiency of... See more

Staff

Reviewers highlight positive aspects of staff, describing them as extremely helpful, knowledgeable, and... See more

Product

Customers consistently note ambiguous experiences with product, highlighting both satisfaction and... See more

Service

Customers had positive experiences with service, often highlighting the knowledgeable and helpful staff... See more

Order

Users describe ambiguous interactions with order, reflecting a stark contrast in customer experiences. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from suresh at Harvey Norman tallght ⭐⭐⭐⭐⭐ I was assisted by suresh and could not be happier with the experience. He was extremely patient, took plenty of time to explain ever... See more

Company replied

Rated 5 out of 5 stars

I went to your store last Sunday morning to buy dining chairs.i had been before but could not make the right decision , A lovely person by the name of Angel assisted me . She could not have being a m... See more

Company replied

Rated 5 out of 5 stars

Daniel and Adam were absolutely brilliant on delivery, they went above and beyond to get a large fridge and a washing machine up the 3 flights of stairs in our house. Most people would have refused, b... See more

Company replied

Rated 5 out of 5 stars

David and Thato delivered our dining set from Harvey Norman today and you couldn't get nicer lads. They were very quick and efficient and put everything together nicely and even cleared away all the r... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Mobile Phone Shop
  4. Computer & Accessories store
  5. Homewares Shop
  6. Washing Machine & Dryer Shop

About Harvey Norman Ireland

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

44k reviews

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4.3

All reviews

(44,486)

8,901 reviews in the last 12 months

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Rated 5 out of 5 stars

Good communication in store on time…

Good communication in store on time good value

25 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Glen,

We're happy to hear that our in-store communication, timeliness, and value met your expectations. We appreciate your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Marv was a pleasure to deal with

Marv was a pleasure to deal with. He was so helpful. We bought a Fitbit from Marv yesterday. We changed our mind 3 times and he was so patient with us. He was a pleasure to deal with. Five star customer service and personality.

30 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Tony,

We're so pleased to hear about your positive experience with our team member! It's wonderful that they were so patient and helpful. We appreciate you sharing your kind feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service

It was great service. Shop assistant was amazing, helpful and gave much information about products. Thank you!

24 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Annija,

We're so happy to hear you received great service and found our shop assistant amazing and helpful. We appreciate your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. amazing products

7 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Asha,

We are so happy to hear that our products and delivery service met your expectations. We truly appreciate your kind words.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent service by Ger and Al-…

Excellent service by Ger and Al- punctual, pleasant and professional

31 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi there,

We are so happy to hear that our service was excellent and that you found our team punctual, pleasant, and professional. We appreciate your positive feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Alex was outstanding ..pleasant

Alex was outstanding ..pleasant , informed engaging and an asset to the establishment all round .

31 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Patricia,

We are so pleased to hear that our team member was outstanding, pleasant, informed, and engaging. We appreciate you sharing your kind words about their excellent work.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very impressive

Very impressive

25 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Nqobile,

Thank you for taking the time to leave this review. We are delighted to hear about your experience with our service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent service

Excellent service , quick delivery

26 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Niamh,

We are delighted to hear that you were pleased with our excellent service and quick delivery. Thank you for your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

I had a great experience in Harvey…

I had a great experience in Harvey Norman at fonthil. All the staff are very friendly and helpful. In particular Aleksandra was super kind and helpful, I had an issue with my Samsung vaccum cleaner, she assisted me throughout the whole process. I would definitely recommend! Thanks again.

30 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Rana,

We are delighted to hear about your positive experience with our team. It's wonderful that our staff were friendly and helpful, and that one of our team members assisted you throughout the process with your vacuum cleaner. We appreciate your kind words and recommendation!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Outstanding Service

I am a first-time, new home buyer and needed to buy all of my appliances before ever stepping foot in my kitchen. This, paired with the incredible amount of choices I was faced with upon entering the store, had me extremely overwhelmed immediately.

Colin was a master class in customer service. From the moment he spotted us (while attending to someone else), he made us aware he saw us and that he would be with us as soon as possible.

Once he was available, he came straight over and immediately began easing my nerves. He first explained the process of ordering the equipment, storing it until my house was ready, paying only a deposit on the day, and if any changes were required, how they would be accommodated.

He then began bringing me through the appliances one by one, explaining where it's worth putting your money and what can easily be updated later. What features in appliances were important and and what were just preferences. His selling skills were so good that I didn't feel I was being sold to at all. Which for me is huge; I don't like when I feel someone is just pushing a sale. He had my whole kitchen kitted out in less time than it would have taken me to decide between ceramic or induction 😂

To any first-time buyers out there feeling overwhelmed, go see Colin.

23 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Claire,

We are absolutely delighted to hear about your exceptional experience as a first-time home buyer navigating the overwhelming process of selecting appliances. It truly warms us to know that our team member provided such outstanding support and guidance, turning a potentially stressful situation into a positive and informative one. We pride ourselves on offering personalized service that eases concerns and helps customers make confident decisions without feeling pressured. Your detailed feedback highlights exactly what we strive for in customer interactions, and we are so pleased that we could contribute to outfitting your new kitchen with such ease. Thank you for sharing your wonderful review and for recommending us to others.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very slick service

Very slick service. Txt sent with times for delivery and followed on day of delivery that they were on their way. Arrived within 10/15 mins. Very pleasant and mannerly guys.

31 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

HI there,

We're so pleased to hear that you received a text with delivery times and that our team arrived promptly. We're glad they were pleasant and mannerly.

Kind Regards,
Kevin

Rated 3 out of 5 stars

I purchased on line I was not informed…

I purchased on line I was not informed in the process that the item was out of stock I then had to wait for 4 days which if I had know I would not have gone ahead with the purchase.
But I must commend the young girl that served me on the day of collecting my item she was must pleasant and happy kind of person and happy to conversate with me well done to her

28 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Martin,

We appreciate you sharing your experience with us. We sincerely regret any inconvenience caused by the delay and the lack of information regarding the item being out of stock when you placed your online order. We are actively reviewing our online ordering process to ensure clearer communication about product availability. We are, however, very pleased to hear that our team member provided you with such a pleasant and helpful collection experience. We value your feedback as it helps us improve.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service

David and Thato delivered our dining set from Harvey Norman today and you couldn't get nicer lads. They were very quick and efficient and put everything together nicely and even cleared away all the rubbish back out to the truck. Very good service from the 2 lads and greatly appreciated.

31 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Toni,

We are so pleased to hear about your excellent delivery experience. It's wonderful that our team was quick, efficient, and took care of assembling your dining set and clearing away the rubbish. Thank you for your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent service

Excellent service, very accommodating. Unfortunately the office gave them the wrong code, so sent them out of the city, and this did effect the service the delivered. Highly recommend Paul and Jamie

31 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Louise,

We appreciate your kind words and are glad to hear about your positive experience with our team. We sincerely apologize for the dispatching error that caused an inconvenience. We are addressing this internally to prevent future occurrences.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent service

Purchase, delivery and installation of the fridge freezer was quick and efficient.
Excellent information and communication.

31 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Karen,

We're so pleased to hear that the purchase, delivery, and installation of your new fridge freezer were quick and efficient. We're also glad you received excellent information and communication throughout the process!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Top marks

Excellent delivery service. Two lovely young men, Dean and Utmarn delivered furniture this morning. They were very polite and friendly and took great care not to disturb anything when carrying in the furniture. Top marks Harvey Norman!

31 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Marie,

We are so pleased to hear about your excellent delivery experience! It's wonderful that our team members were polite, friendly, and took great care when delivering your furniture. Thank you for your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent

Excellent, friendly, helpful and expert all round service from Solomon from purchasing a new phone, trade in of current phone and best experience of my time in Ireland. Lucy provided excellent, friendly, helpful service during the transfer of my data from one phone to another. The store location and atmosphere is amazing, great service and experience.

23 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Karina,

We're delighted to hear about your excellent experience and that our team members provided such friendly, helpful, and expert service. It's wonderful to know they made your time with us so positive. Thank you for your kind feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Good communication, on time and a very good service

Having been given a date and broad window for delivery, the driver called to provide and 2 hour window. The 2 men arrived on time, quickly and carefully brought in the appliances before taking away the old appliances. Very pleasant, they took less than 10 mins.

27 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Geezer,

We're delighted to hear about your positive delivery experience. It's wonderful that our team arrived on time, carefully brought in your new appliances, and efficiently removed the old ones. Thank you for sharing your kind words.

Kind Regards,
Kevin

Rated 1 out of 5 stars

Purchased a TV online for collection at…

Purchased a TV online for collection at Airside branch. Waited nearly 30 minutes before someone came to tell me that I had to collect at a different address, even though the confirmation email stated Airside for pickup. The new location (back of Dublin Airport) was closed & only open 9 to 5 (I work these hours). Told him to cancel order but two hours later, it's still showing as awaiting collection. They have my money & I have no TV so tomorrow will be more wasted time trying to remedy.

Crap service & won't be using them again. Recommend stick to other shops that don't give you BS runaround.

30 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Loulou,

We are very sorry to hear about the issues you experienced with your TV collection, the incorrect pickup location, and the difficulties with canceling your order. We understand how frustrating this situation must be, and we regret the wasted time and inconvenience. Please email the details to our customer support team at customer@support.harveynorman.ie

Kind Regards,
Kevin

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