Got what I ordered promptly - you maybe able to get supplies cheaper elsewhere - but if you want genuine stuff there's only one place to go!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The deli ery of jacuzzi was brilliant but when ordering supplies it took weeks to get a satisfactory response
Company replied
I approached Jacuzzi Ireland (Dublin ) branch in July and met a lovely chap called Craig , I had seen 1/2 other tubs but his sales pitch was excellent. He never took my number and left me alone while... See more
Company replied
Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on... See more
Company replied
Company details
- Hot Tub Shop
- also in
- Sauna Shop
About Jacuzzi®
Written by the company
In 1956, a Jacuzzi family member developed rheumatoid arthritis. To reduce the child’s pain, the Jacuzzi brothers used their extensive knowledge of hydraulics to create a hydrotherapy pump, known as the J-300.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
Industry-Leading Hydrotherapy
Written by the company
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contact info
8 Turnberry Park Road, Gildersome, Morley, LS27 7LE, Leeds, United Kingdom
- 01132727430
- customercare@jacuzzi.co.uk
- jacuzzi.co.uk
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Placed order and paid for delivery…
Placed order and paid for delivery charge - still to over 10 days to arrive!!
Never again!
23 October 2025
Reply from Jacuzzi®
Dear Peter,
Thank you for your feedback. We’re very sorry to hear that your order took longer than expected to arrive, especially after you paid a delivery charge. We completely understand your frustration, as this is not the level of service we strive to deliver.
Please be assured that your comments have been shared with our logistics team so we can review what went wrong and ensure improvements are made to prevent future delays.
We truly value your feedback and hope you’ll give us the opportunity to restore your confidence in Jacuzzi.
Kind regards,
Jacuzzi Customer Care Team
Trustpilot Rating of 4.5 - SERIOUSLY!
Trustpilot Rating of 4.5! SERIOUSLY…….! I bought a very expensive Jacuzzi bathroom (whirlpool bath and Hammam shower cubicle) in 2014. I simply need a few replacements parts ( shower head and door beads). Jacuzzi UK have simply disappeared, as far as I can tell. I’ve tried e everything to contact them and I might as well shout at the moon. This is a worst case. Can anyone tell me where to get parts? BE CAREFUL BUYING ANYTHING JACUZZI!
23 October 2025
Unprompted review
Jacuzzi Hot Tub - Manchester
Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on 32amp plug socket, needs/cabling etc. Delivery and set up was straight forward, up and running within a few hours, taking about 8 hours to get to 38c. Great service, highly recommend - thank you…
20 October 2025
Reply from Jacuzzi®
Dear Mark,
Thank you so much for your fantastic review and recommendation! We’re delighted to hear that your experience with our Manchester team - and particularly with Mark - was so positive from start to finish.
It’s wonderful to hear that you received clear advice, professional support, and a smooth delivery and installation process. We’ll be sure to pass along your kind words to Mark and the team - they’ll be thrilled to hear your feedback.
We hope you continue to enjoy your Jacuzzi Hot Tub and all the relaxation it brings.
Kind regards,
Jacuzzi Customer Care Team
Delivery later than promised and faulty…
Delivery later than promised and faulty goods. Helpline useless! Now awaiting email help desk. Jeez…. shouldn't be this hard these days.
14 October 2025
Reply from Jacuzzi®
Dear David,
Thank you for your feedback, and we’re very sorry for the frustration you experienced with your delivery and initial support. We completely understand how disappointing this must have been.
We can confirm that your email was received and responded to promptly by our Customer Care team, and that the replacement part you requested was dispatched on a next day delivery service to ensure the issue was resolved as quickly as possible.
We appreciate your patience and the opportunity to put things right. Thank you for choosing Jacuzzi, and please don’t hesitate to contact us if you need any further assistance.
Kind regards,
Jacuzzi Customer Care Team
Super value against other retailers and…
Super value against other retailers and quick delivery five star
13 October 2025
Reply from Jacuzzi®
Good morning,
Thank you so much for your kind review! We’re delighted to hear that you found great value with Jacuzzi and that your order arrived quickly.
Your 5-star feedback means a great deal to us, and we’re thrilled that your experience reflected the quality and service we always strive to deliver.
Thank you again for choosing Jacuzzi - we hope you enjoy your purchase!
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear Robert,
Thank you for your feedback! We’re thrilled to hear that you found our genuine parts fast, efficient, and competitively priced.
Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear Will,
We’re very sorry that your original order was damaged during transit. Please be assured that a replacement order was promptly prepared and despatched to you, ensuring you receive it as quickly as possible.
Our Customer Care team is committed to making this right, and we appreciate your patience whilst the replacement arrived.
Kind regards,
Jacuzzi Customer Care Team
great product.
26 September 2025
Reply from Jacuzzi®
Hi Matt,
Thanks for your review! We're really pleased to hear you're happy with the product. If you ever need any support or have questions, we're always here to help.
Best regards,
Jacuzzi Customer Care Team
Super quick !
17 September 2025
Reply from Jacuzzi®
Hi Ed,
Thanks for the great feedback! We're glad we could get everything sorted quickly for you. If there's anything else you need, just let us know - we're always happy to help!
Best regards,
Jacuzzi Customer Care Team
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
We had an ongoing issue with the lights in our hot tub, and after the third time of it happening, Mark came out to take a proper look. From the start he was professional, friendly, and clearly knew exactly what he was doing. He explained the problem clearly, fixed it efficiently, and left everything working perfectly.
It’s such a relief to finally have the hot tub back in full working order. Mark’s knowledge and approach really stood out, and I wouldn’t hesitate to recommend him to anyone who needs a reliable and skilled engineer.
2 October 2025
Unprompted review
Reply from Jacuzzi®
Hi Liam,
Thank you so much for your detailed and thoughtful review - we're really glad to hear that Mark was able to resolve the ongoing issue with your hot tub lights.
We know how frustrating recurring problems can be, so it's great to know everything is now working perfectly and that Mark's professionalism and expertise stood out. We'll be sure to pass on your kind words to him - feedback like this means a lot to our team.
Thanks again for the recommendation, and if you need anything in the future, we're always here to help.
Best regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Hi Annabelle,
Thank you for your lovely feedback! We're so pleased to hear that Daren made such a positive impression - being fully prepared and efficient is exactly what we aim for with every visit.
We’ll be sure to pass your kind words on to him. If there's anything you need going forward, don't hesitate to get in touch.
Best regards,
Jacuzzi Customer Care Team
Hot tub supply and fitting
Very goid service with timings kept and clear communication.
25 September 2025
Reply from Jacuzzi®
Hi Ade,
Thank you so much for your kind review! We're really pleased to hear that you were happy with the service, timing, and communication throughout your hot tub supply and installation.
It was a pleasure to assist you, and we hope you're enjoying your new hot tub! If you ever need anything in the future, we're always here to help.
Kind regards,
Jacuzzi Customer Care Team
I don’t rate a business that you can’t…
I don’t rate a business that you can’t speak to especially when weve bought one of your products!
24 September 2025
Reply from Jacuzzi®
Hi Susan,
Thank you for your feedback - we’re really sorry to hear you had trouble getting through to us. We completely understand how frustrating that must have been, especially after purchasing one of our products.
We always aim to be accessible and supportive, and we apologise if your experience didn’t reflect that at the time. We're glad to confirm that your goods have now been delivered, and we're pleased the matter is resolved.
If there's anything else you need or if we can help further in any way, please don’t hesitate to get in touch - we’re here to support you.
Kind regards,
Jacuzzi Customer Care Team
Pretty poor customer service experience
Pretty poor experience, going by delivery information on the Jacuzzi site it should have been delivered Monday. It's arriving Wednesday apparently, but when I tried querying this with customer sevice I just got messed around by someone that didn't even understand their own policy and then just stopped trying to help. I was nothing but polite throughout, despite how frustrating this was.
23 September 2025
Reply from Jacuzzi®
Hi Tim,
Thank you for taking the time to leave your feedback, and we're genuinely sorry for the frustration caused by the delivery confusion and your experience with our customer service team.
We understand how disappointing it can be when expectations around delivery aren't met, and we truly regret the miscommunication that occurred. As you mentioned, you were nothing but polite throughout, and we appreciate your patience.
I’m glad we were able to speak with you shortly after receiving your review, and that your delivery was completed on the same day. We’re pleased the matter is now resolved, and we hope you're enjoying your new Jacuzzi product.
If there’s anything else you need going forward, please don’t hesitate to get in touch - we’re here to help.
Kind regards,
Jacuzzi Customer Care Team
Engineer fantastic, helpful and friendly
Saw our engineer, John, today and he was fantastic, turned up at the time expected, answered all our questions and clearly had a lot of knowledge on the hot tub itself, couldn't recommend him enough, more than happy to deal with him again.
22 September 2025
Unprompted review
Reply from Jacuzzi®
Hi Polly,
Thank you so much for your kind words and for taking the time to leave such a lovely review! We're delighted to hear that John made such a great impression - he's a valued member of our team and will be so pleased to know his knowledge and helpful attitude stood out.
We're always here to help, and it’s wonderful to know you’d be happy to work with us again. Thanks again for your recommendation!
Kind regards,
Jacuzzi Customer Care Team
Very happy with this hot tub
Very happy with this hot tub. Great quality hot tub - perfect for what we need
15 September 2025
Reply from Jacuzzi®
Hi Matt,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your hot tub and that it's the perfect fit for your needs. We take great pride in delivering high-quality products, so it's always rewarding to hear positive feedback from our customers.
If you ever need anything or have any questions down the line, we're always here to help.
Kind regards,
Jacuzzi Customer Care Team
John is as helpful and professional as…
John is as helpful and professional as always, he provides a great product aftercare !
18 September 2025
Unprompted review
Reply from Jacuzzi®
Hi Andy,
Thank you for your fantastic feedback! We're delighted to hear that John has been consistently helpful and professional. Providing great aftercare is a top priority for us, and it's wonderful to know that John continues to deliver that experience.
We'll be sure to pass on your kind words to him.
Kind regards,
Jacuzzi Customer Care Team
Ok in the end
The initial contact with the company was poor and the wait time for an engineer excessive. On day of engineer visit, John was efficient polite and resolved the issue. If just judging the engineer it would have been five star.
16 September 2025
Unprompted review
Reply from Jacuzzi®
Hi Robert,
Thank you for taking the time to share your experience. We're sorry to hear that the initial stages of your service didn't meet expectations — we understand how frustrating delays can be and are reviewing this internally to improve.
That said, we're very pleased to hear that John was able to turn the experience around with his professionalism and efficiency. We’ll make sure he receives your positive feedback.
We appreciate your honesty and the opportunity to do better in the future.
Kind regards,
Jacuzzi Customer Care Team
Excellent service
Straightforward ordering and goods come well packaged and in a timely manner
15 September 2025
Reply from Jacuzzi®
Hi Steve,
Thank you for your great review! We're so pleased to hear that your ordering experience was smooth and that everything arrived on time and well packaged. We really appreciate your feedback and support.
Kind regards,
Jacuzzi Customer Care Team
Met my expectations
From a good website experience to accurate and timely delivery. Met expectations
27 August 2025
Reply from Jacuzzi®
Hi Duncan,
Thank you for your review! We're glad to hear that your experience — from browsing our website to receiving your delivery — met your expectations. It's great to hear everything went smoothly.
We appreciate your support and hope you continue to enjoy your Jacuzzi experience.
Kind regards,
Jacuzzi Customer Care Team
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