Got what I ordered promptly - you maybe able to get supplies cheaper elsewhere - but if you want genuine stuff there's only one place to go!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The deli ery of jacuzzi was brilliant but when ordering supplies it took weeks to get a satisfactory response
Company replied
I approached Jacuzzi Ireland (Dublin ) branch in July and met a lovely chap called Craig , I had seen 1/2 other tubs but his sales pitch was excellent. He never took my number and left me alone while... See more
Company replied
Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on... See more
Company replied
Company details
- Hot Tub Shop
- also in
- Sauna Shop
About Jacuzzi®
Written by the company
In 1956, a Jacuzzi family member developed rheumatoid arthritis. To reduce the child’s pain, the Jacuzzi brothers used their extensive knowledge of hydraulics to create a hydrotherapy pump, known as the J-300.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
Industry-Leading Hydrotherapy
Written by the company
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contact info
8 Turnberry Park Road, Gildersome, Morley, LS27 7LE, Leeds, United Kingdom
- 01132727430
- customercare@jacuzzi.co.uk
- jacuzzi.co.uk
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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Reply from Jacuzzi®
Hi Louise,
Thank you for your review! We're delighted to hear you were pleased with the swift delivery. We hope you're enjoying your purchase and we are here if you need anything further.
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Hi Colin,
Thank you for your kind words and continued support! We're so pleased to hear that you've received excellent service once again. It means a lot to have loyal customers like you.
We look forward to serving you again in the future.
Kind regards,
Jacuzzi Customer Care Team
Great experience
The sales team were very friendly, helpful and knowledgeable. Nothing was to much trouble from enquiring right through to delivery of our jacuzzi this includes the delivery team and after sales team. The jacuzzi itself is amazing and low cost to run. I would definitely recommend them to anyone thinking of buying a jacuzzi.
10 September 2025
Reply from Jacuzzi®
Hi Debi,
Thank you so much for your 5 star feedback! We're thrilled to hear that you had a great experience with our sales, delivery, and aftersales teams. It’s fantastic to hear that you’re enjoying your Jacuzzi and finding it cost effective to run!
Your recommendation means a lot to us!
Kind regards,
Jacuzzi Customer Care Team
We purchased a new J475 with True Water…
We purchased a new J475 with True Water and this was installed 27 August 2025. At the time of installation the audio system did not work but after the installation engineer fiddled with some wires and the system started. The following day it was not working again. This was reported to our installer and two days later I revieved an email from Jacuzzi UK that a service engineer that they would attend to resolve the issue on 29 September which over a month after installation. This is very disappointing.
29 August 2025
Reply from Jacuzzi®
Hi James,
Thank you for sharing your feedback, and we’re sorry to hear about the issues you’ve experienced with your J475’s audio system. We completely understand how frustrating this must be, especially so soon after installation.
Following your review, we moved some things around to accommodate an earlier visit and arranged for a service engineer to attend within a couple of days. We hope this helps resolve the issue quickly and to your satisfaction.
We appreciate your patience and are here if you need any further assistance.
Kind regards,
Jacuzzi Customer Care Team
Exactly what we ordered and arrived I
Exactly what we ordered and arrived I. Good time.
21 August 2025
Reply from Jacuzzi®
Dear Mollie,
Thank you for your kind feedback! We're delighted to hear that your order arrived on time and exactly as expected.
If there’s anything more we can do for you, please don’t hesitate to get in touch.
Kind regards,
Jacuzzi Customer Care Team
Place order with Jacuzzi
Place order with Jacuzzi, had to chase 3 times but to be fair I was sending to incorrect email that I had used before , but no longer in use. I did not receive a bounce back though. Called customer service which no longer takes calls regarding shop bought items, asked to fill in a web form. Jacuzzi got back and said there was an issue with the order, and would replace asap. I have been away on holiday for a week & came back to no delivery, but requests for a review and how was the product.
I would love to review the product, but I cant. I think Jacuzzi must have had a big shake up or changed their operations in the uk.
Very poor service & still waiting on product. now been waiting 3 weeks, water contaminated so will cost me money. should have gone to my local dealer and bought off the shelf
20 August 2025
Reply from Jacuzzi®
Dear Martin,
Thank you for your feedback, and we're very sorry to hear about your experience.
To clarify the situation: your order was received on 17/08 and despatched on 20/08. DPD received a request for the parcel to be delivered to a local pickup shop, where it was delivered on 21/08. Unfortunately, it remained uncollected and was returned to us on 28/08.
A replacement was promptly despatched; however, a calling card was left as there was no answer at the delivery address. We understand this has caused inconvenience and are genuinely sorry for the delay.
We can confirm you're currently in contact with a member of our team via email, and we are working to resolve this matter as quickly as possible.
Kind regards,
Jacuzzi Customer Care Team
Very quick and efficient service at a…
Very quick and efficient service at a competitive price
10 July 2025
Reply from Jacuzzi®
Good morning,
Thank you for your 5 star review! We’re pleased to hear you were happy with our quick and efficient service, as well as our competitive pricing.
We appreciate your support and hope to serve you again in the future.
Kind regards,
Jacuzzi Customer Care Team
Many issues still not resolved since delivery…
Many issues still not resolved since delivery and lack of follow up communication.
Damaged panel, faulty filters, lights not working and still no contact from customer service.
25th September update - Jacuzzi response implies resolution, to date nothing has been resolved and all issues remain.
14 August 2025
Reply from Jacuzzi®
Dear Dan,
We are very sorry to hear about the issues you have experienced with your Jacuzzi and the lack of follow-up communication. This is not the level of service we strive to provide.
Please be assured that upon receipt of your warranty repair request, the matter was promptly passed to your local servicing dealership, who attended to the issues quickly. We understand there was a delay in providing a repair date, but since receiving your review, we have been in contact with the dealership and understand that the situation has now been followed up and is being actively managed.
We appreciate your patience and are committed to ensuring your concerns are fully resolved. If you need any further assistance, please don’t hesitate to contact us.
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear John,
Thank you for your kind words! We’re delighted to hear you’re always happy with our service.
We look forward to continuing to serve you in the future.
Kind regards,
Jacuzzi Customer Care Team
From the first conversation to the…
From the first conversation to the installation, we were very impressed with the service levels.
29 August 2025
Reply from Jacuzzi®
Dear Andrew,
Thank you for your wonderful feedback. We’re thrilled to hear that you were impressed with our service from the initial conversation through to installation.
Your satisfaction is our priority, and we appreciate your trust in Jacuzzi.
Kind regards,
Jacuzzi Customer Care Team
Delivery was very promt
28 August 2025
Reply from Jacuzzi®
Dear Mrs Mitchell,
Thank you for your kind feedback. We’re pleased to hear that your delivery was prompt and met your expectations.
We truly appreciate your support and hope you enjoy your Jacuzzi product.
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear Steven,
Thank you for your feedback! We're glad to hear that your order was exactly what you needed and that it arrived quickly.
We truly appreciate your support!
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear Susan,
Thank you for your kind review. We're delighted to hear that you found the online ordering process easy and that your delivery arrived the next day.
We hope you enjoy your purchase, and we appreciate you choosing Jacuzzi.
Kind regards,
Jacuzzi Customer Care Team
Hot Tub cushions not durable.
I replaced these very same Hot Tub cushions less than 2 years ago. They should be designed to be in water with chemicals as with any hot tub.
Our hot Tab is maintained by a professional maint. company.
I would have hoped they last longer than this.
27 August 2025
Reply from Jacuzzi®
Dear Edi,
Thank you for your feedback, and we're sorry to hear you're disappointed with the durability of your hot tub cushions.
While our cushions are designed for use in spa environments, their lifespan can be affected over time by exposure to sanitising chemicals, UV rays, and water temperatures—especially with regular use. That said, we understand your frustration, particularly as your hot tub is professionally maintained.
We appreciate your comments and will pass them along to our product development team for review. If you’d like to discuss your experience further or explore alternative options, please don’t hesitate to contact our customer care team.
Kind regards,
Jacuzzi Customer Care Team
Just had a visit from John who was…
Just had a visit from John who was exceptional very polite and very knowledgeable fixed the problem we had with our subwoofer and gave some great advice about chemical treatments, thank you John great job.
28 August 2025
Unprompted review
Reply from Jacuzzi®
Dear Mark,
Thank you for your fantastic feedback. We’re so pleased to hear that John provided exceptional service - your kind words about his politeness, knowledge, and helpful advice are greatly appreciated.
We’ll be sure to pass on your thanks to him. We're glad the issue with your subwoofer has been resolved, and we’re always here if you need further support.
Kind regards,
Jacuzzi Customer Care Team
Top class product and first class supplier.
Both the product and the local supplier have proved to be first class. The ordering, supply and commissioning have been excellent.
The higher cost of Jacuzzi over it's cheaper rivals is fully justified.
23 August 2025
Reply from Jacuzzi®
Dear Michael,
Thank you for your kind and thoughtful review. We're delighted to hear that both the product and your local supplier have exceeded your expectations, and that the ordering, supply, and commissioning processes were excellent.
We truly appreciate your recognition of the quality and value that come with choosing Jacuzzi. Your satisfaction is exactly what we strive for.
Kind regards,
Jacuzzi Customer Care Team
Great!!
John was great- I’ve had my jacuzzi for 4 years and he gave me advice on how to care for my jacuzzi which I didn’t know about.
Polite and helpful and cleaned up after himself
19 August 2025
Unprompted review
Reply from Jacuzzi®
Dear Denny,
Thank you for your kind words! We're so pleased to hear that John was able to provide helpful advice on caring for your Jacuzzi, even after four years of ownership.
It's great to know he was polite, informative, and left everything clean and tidy — we’ll be sure to pass on your feedback to him.
Kind regards,
Jacuzzi Customer Care Team
Great, timely, service & good products.
Excellent service, great products, shame the threshold of free postage has moved upwards of £75, nevertheless will use again.
28 April 2025
Reply from Jacuzzi®
Dear Ben,
Thank you for your positive feedback. We're delighted to hear you were pleased with both our service and products.
We understand your comments regarding the updated free postage threshold and appreciate your honest input. It’s something we continue to review to ensure the best value for our customers.
We truly value your continued support and look forward to serving you again soon.
Kind regards,
Jacuzzi Customer Care Team
New jacuzzi delivered and installed
A very efficient and friendly process from start to end. The tub was installed on top of new decking and commissioned. We have now been using it for a couple of weeks. Great advice was given when we had an issue with alkalinity and the water is now crystal clear.
19 August 2025
Reply from Jacuzzi®
Good afternoon,
Thank you for your fantastic review. We're delighted to hear that the delivery and installation of your new Jacuzzi went smoothly and that you've been enjoying it over the past few weeks.
It's great to know our team was able to assist with water care advice — we're pleased your alkalinity issue was resolved and that your water is now crystal clear.
Wishing you continued enjoyment of your Jacuzzi!
Kind regards,
Jacuzzi Customer Care Team
I have owned a jacuzzi 300 for over 10…
I have owned a jacuzzi 300 for over 10 years never had a problem with it as long as you use Jacuzzi parts the filters are the best keep the water crustal clear
21 August 2025
Reply from Jacuzzi®
Dear Mr Wallace,
Thank you for your wonderful feedback and for being a valued Jacuzzi owner for over 10 years. We’re thrilled to hear that your J-300 has performed reliably and that genuine parts and filters have helped keep your water crystal clear.
Your loyalty and trust mean a great deal to us.
Kind regards,
Jacuzzi Customer Care Team
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