KCOM Reviews 4,018

They was very helpful when they was installing my internet and if I need any help about my internet the customer service are brilliant to help you out

Helpful and informative from initial enquiry to final installation from Dan, Jason and Greg.

New to Kcom, Matt and Jake came and fitted in our broadband. Customer service was on point, we had a conversation and loved how they said hello to our 1 year old daughter. Once fitted he took me through the app and overall I am happy. Thank you both!

received an email from KCOM that our contract was coming to and. My wife and I visited the Hull city centre KCOM building/reception. We were dealt with quickly by the female receptionist who explained the various options available to us in simple terms. The whole process took less than 15 minutes and we are now on a cheaper package than before.

You do not value existing customers. You are offering tempting packages to newcomers then trying to restrict existing customers. I was receiving a poor service on fibre 300 and enquired about an eero router only to be told I did not qualify and would either have to purchase one from Amazon or pay an additional £5 a month. I am still livid

The installers, Jake and Jason were excellent. They couldn’t be more helpful, advising where best to place the installation and explaining the setup.
The KCOM call staff were brilliant too. Very supportive. Highly recommended.

Really great installation, the guys were so nice! Very neat and I’ve gone from 13Mbps to 100+Mbps, bliss. They kept me well informed at each step, one team pulled a draw wire to the house (no digging), the next team installed the kit and helped me set it up. I was offline for only one minute, excellent work.

Matt & Jake were fab, wasn’t a straightforward job due to the nature of our property but they persevered and got the job done with no fuss! Did a fantastic job, great lads. Easy set up, very happy!!

Matt & Jake arrived early. Installed fibre across the garden and drive with no problems. Left everything very tidy. Set up the router and demonstrated the app. Very friendly and efficient.

Matt + Jake the installers were great

Matt and Jake worked very efficiently in connecting my internet left everything neat and tidy where they laid the cable and left everything clean and tidy with the in-house installation.
Thank you guys a good job!!

Everything explained properly

Everything was well done,from the knock on the door to the handshake. Questions answered,polite,kind and all round good experience. Thank you.

Couldn’t have wished for a better service Ellis and Blake were very professional, polite and tidy. Very pleased with the job thank you so much

Having just moved to the area, I was unfamiliar with KCOM having had the usual named suppliers previously. And how did if find them….. WOW, absolutely fantastic. Refreshing to be valued as a customer. From the sales advisor to the customer support team through to the installation engineer, effortless.
Very punctual, professional and friendly.
I can only highly recommend KCOM.
So far so good
Thanks to the team. 👍👏👏

KCOM is the appropriate choice for obtaining your home broadband, as the installation process is swift, straightforward, and cost-effective. I recommend that everyone consider trying it.

What a great experience from start to finish Engineers did a great install shown how to use speed tested was what they said it would and with no mess.

Brilliant company based in hull and run by hull people who understand the problem s what happens and sort things out easily and treat every customer with the same courteous and respect as though it was there first

Matt and Jake were so helpful, they explained the process really well and made the process so easy!

They explained the app to me and installed the router neatly. Couldn’t recommend them both enough. They weren’t in a rush to go home and took time to ensure they did the job right. 10/10 service. Both are a credit to Kcom.

As I have already said I had no problems from start to finish helpful and friendly staff cannot ask for more