Banner for RAC Mobile Mechanics

RAC Mobile Mechanics Reviews 

39,859
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 22,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and professional staff who arrive promptly and clearly explain every step of the repair process. People also find the online booking system extremely simple and convenient, saving time compared to traditional garage visits. However, some people mentioned frustrating issues with unexpected booking cancellations and delayed arrivals from assigned mechanics. A few reviewers also experienced poor communication when trying to get updates or resolve complaints through customer service teams. Additionally, a small number of customers noted occasional follow-up problems or unexpected vehicle issues after the service was completed.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the convenience of having mobile mechanics... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, noting that staff and mechanics were polite,... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that appointments are quick, simple, and... See more

User experience

Consumers find user experience to be positive, highlighting the convenience of having services done at home... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mobile Mechanic HARRY was allocated the job of replacing the starter motor late in the day. He gave regular updates on his ETA and was mindful of me having waited all day. Fortunately he willingly t... See more

Rated 5 out of 5 stars

Our mechanic, Martin, rang the evening before to confirm his visit & also gave an eta. He was very focused, experienced and gave us the reassurance we needed that he could fix the problem to allow us... See more

Rated 5 out of 5 stars

Shout out for Matt, the agent who attended to my Lexus Hybrid at Leicester Forest East on Saturday afternoon. Whilst the overall wait was longer than I would have hoped for, but it was a Saturd... See more

Rated 5 out of 5 stars

My mechanic arrived at the time they said they would be there, they were friendly and discussed my issue. I had two new brake pads and a new wheel sensor fitted following a previous RAC diagnostic rep... See more


Company details

  1. #4 of 12 best companies in Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

40k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(39,859)

21,250 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

RAC -Cost effective Service

Information re visit time and Named person Tom
Asked him to talk me through plan of work which he did Very clean tidy worker
Test -driven car
Nice free gift -wipers
Cost saving better price than my local garage

Happy customer 👍😃

10 September 2026
Rated 5 out of 5 stars

Joe W - Service and Battery replacement

Joe W came out to complete a service and replace a battery on our vehicle and was very polite and helpful and completed the work efficiently.
However the paperwork we received did not show what work had been done was not very helpful. Our service book was not stamped or signed and the paperwork didnt show what had been done. This was not helpful as it does not have proof for when we wish to sell the car, we have since received an additional email document stating a service was completed but again isnt very detailed in what has been completed.

3 September 2026
Rated 1 out of 5 stars

Uncaring, impersonal.

Told mechanic that I would get RAC battery but only if they vould get it done before 10.30 this morning as I needed to take my housebound husband to an appointment, although did not give details, (Parkinson's disease appointment) as could not be sure Allford would have right battery here and there. Needless to say, I had to cancel and might have to wait another 3 months before we get another one! So I paid over the odds for something I was told I would get but did not! Tried to phone but automated message and then cut off. Thanks! Conclusion, if you are a vulnerabke elderly adult, do not use RAC. Will cancel cover when assurance due for renewal as not worth it.

10 September 2026
Rated 5 out of 5 stars

Excellent service

Timely, friendly, experienced helpful mechanic, texted in advance to advise of arrival, was punctual, courteous, fitted the replacement hose, and took the car for a test drive to ensure it drove ok. What more could you ask. I am a very happy customer whose car is now back on the road at the price quoted in advance, and a guarantee on the work too.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Easy service

Nice easy experience with a very helpful nice technician had my service done within an hour and gave me a pointer as my oil was low that my car's engine burns more now as it's getting older so will need to keep an eye on it potentially saving me from letting it dry out and kill my engine.
Will definitely use this service again

10 September 2026
Rated 5 out of 5 stars

Caring for the carers at home

To get this service at home was so important for me as I am a at home career and cannot easily get out of the family house.
Fari, the RAC mechanic was excellent. He answered all my questions with patience and explained everything . He had a very friendly attitude.

10 September 2026
Rated 5 out of 5 stars

Excellent customer service!

Throughout the entire experience, I received excellent customer service. Particularly from my diganostic guy Shane, and also the repair guy Jordan Parsons (Badge id 5269), who went out of his way to drive and pick up steering fluid, to then return to me and get the job completed. Absolute legends - thank you guys.

10 September 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look