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RAC Mobile Mechanics Reviews 

39,761
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 22,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and professional staff who arrive promptly and clearly explain every step of the repair process. People also find the online booking system extremely simple and convenient, saving time compared to traditional garage visits. However, some people mentioned frustrating issues with unexpected booking cancellations and delayed arrivals from assigned mechanics. A few reviewers also experienced poor communication when trying to get updates or resolve complaints through customer service teams. Additionally, a small number of customers noted occasional follow-up problems or unexpected vehicle issues after the service was completed.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the convenience of having mobile mechanics... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, noting that staff and mechanics were polite,... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that appointments are quick, simple, and... See more

User experience

Consumers find user experience to be positive, highlighting the convenience of having services done at home... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mobile Mechanic HARRY was allocated the job of replacing the starter motor late in the day. He gave regular updates on his ETA and was mindful of me having waited all day. Fortunately he willingly t... See more

Rated 5 out of 5 stars

Our mechanic, Martin, rang the evening before to confirm his visit & also gave an eta. He was very focused, experienced and gave us the reassurance we needed that he could fix the problem to allow us... See more

Rated 5 out of 5 stars

Shout out for Matt, the agent who attended to my Lexus Hybrid at Leicester Forest East on Saturday afternoon. Whilst the overall wait was longer than I would have hoped for, but it was a Saturd... See more

Rated 5 out of 5 stars

My mechanic arrived at the time they said they would be there, they were friendly and discussed my issue. I had two new brake pads and a new wheel sensor fitted following a previous RAC diagnostic rep... See more


Company details

  1. #4 of 12 best companies in Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

40k reviews

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4.8

All reviews

(39,761)

21,152 reviews in the last 12 months

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Rated 4 out of 5 stars

Bedford to Preston with the RAC

I just want say thank you for your help and support.
The call out took 6.5hrs to put an action plan together due to a very busy night.

The Hotel, the onward journey with a hire car and the recovery went to plan.

Thank you.

Lee (Preston)

26 August 2026
Unprompted review
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We're so pleased to hear that we were able to assist you effectively, even during a busy night. We appreciate you taking the time to share your positive experience with us. We're glad everything went to plan. We're always here if you need us in the future.

Very best, Brad

Rated 1 out of 5 stars

The terrible poor performance of the RAC.

The battery was ordered by your colleague on Sunday, for delivery on Tuesday morning. At noon on Tuesday I phoned and informed that it would be delivered between 2 and 5pm, which I thought was ridiculous has waited all the morning. Your colleague did some further checking and said it would arrive between 3 and 5pm. When asked where it was being sent from, I was it was from Bilston and your colleague would let me know more closer to the time. Just before 3pm the battery arrived and the mechanic said that they were from Telford, much much closer to me than Bilston. Can you get a colleague to phone me and explain how you are still in business with such an inefficient organisation system and advise me if the AA or Green Flag any better.

L

8 September 2026
Rated 5 out of 5 stars

Great

Great, home service at the same time you can talk to mechanics and you can see what his doing, great experience!

9 September 2026
Rated 5 out of 5 stars

Brilliant service and incredibly…

Brilliant service and incredibly convenient having the mechanic come directly to me. Turned up as arranged, was knowledgeable and got everything sorted efficiently. Saved a lot of time and hassle compared with taking the vehicle into a garage.

24 August 2026
Rated 5 out of 5 stars

Full premium service

I would like to say a big thank you to the RAC Mobile mechanic who serviced my car today. This is already the second year I’ve had my car serviced by him, and once again I’m very impressed with his work. He is an excellent mechanic — very professional, friendly, polite and reliable. He takes his time to do the job properly and explains everything clearly. You can tell that he really cares about his work and his customers. I’m very happy with the service and I feel confident knowing my car is in good hands. I would definitely recommend him to anyone looking for a professional and trustworthy mechanic.
Thank you again for the excellent service. I’ll definitely be using him again next year! 👍⭐⭐⭐⭐⭐

9 September 2026
Rated 5 out of 5 stars

Came to the house

Came to the house. Did what was booked which was a full service. Polite and just got on with it. How it should be, thanks.

2 September 2026
Rated 5 out of 5 stars

Excellent

I was delighted with the whole experience of having the car serviced at home. I was kept informed as to when to expect the engineer. Altogether excellent.

9 September 2026
Rated 5 out of 5 stars

Ownership of a call

After being transferred from different teams(recovery team, breakdown team etc) about 5-6 times, I was finally transferred over to RAC Mobile Mechanics. I got through to Saahil and informed him with all the issues I was having after a breakdown and getting my vehicle back on the road once it was towed back home. Saahil spoke to the relevant team and took full ownership of my call without me having to speak to any other team again. He was very helpful, patient and polite . He is an asset to his team and Customer Service like this should recognised. Thank You!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend having your…Car serviced at home. So easy to arrange and you don't have to worry about dropping off and picking up your car.

I would highly recommend having your car serviced at home. It was so easy to book and I was kept informed when the RAC mechanics were on their way. The mechanics were very polite, friendly and helpful they explained everything to me and then when they finished even took the time to help me going through the app to pay. I was greeted with a smile and they left with a smile wich is so rare these day's. Thank you.

9 September 2026

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