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RAC Mobile Mechanics Reviews 

39,705
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 22,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and professional staff who arrive promptly and clearly explain every step of the repair process. People also find the online booking system extremely simple and convenient, saving time compared to traditional garage visits. However, some people mentioned frustrating issues with unexpected booking cancellations and delayed arrivals from assigned mechanics. A few reviewers also experienced poor communication when trying to get updates or resolve complaints through customer service teams. Additionally, a small number of customers noted occasional follow-up problems or unexpected vehicle issues after the service was completed.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the convenience of having mobile mechanics... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, noting that staff and mechanics were polite,... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that appointments are quick, simple, and... See more

User experience

Consumers find user experience to be positive, highlighting the convenience of having services done at home... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mobile Mechanic HARRY was allocated the job of replacing the starter motor late in the day. He gave regular updates on his ETA and was mindful of me having waited all day. Fortunately he willingly t... See more

Rated 5 out of 5 stars

Our mechanic, Martin, rang the evening before to confirm his visit & also gave an eta. He was very focused, experienced and gave us the reassurance we needed that he could fix the problem to allow us... See more

Rated 5 out of 5 stars

Shout out for Matt, the agent who attended to my Lexus Hybrid at Leicester Forest East on Saturday afternoon. Whilst the overall wait was longer than I would have hoped for, but it was a Saturd... See more

Rated 5 out of 5 stars

My mechanic arrived at the time they said they would be there, they were friendly and discussed my issue. I had two new brake pads and a new wheel sensor fitted following a previous RAC diagnostic rep... See more


Company details

  1. #4 of 12 best companies in Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

40k reviews

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4.8

All reviews

(39,705)

21,062 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Bloke

Awarding the stars for how nice the bloke was and how quickly he worked; the RAC app could use some work as it kept gaslighting me into thinking I'd booked a service when I hadn't.

9 September 2026
Rated 5 out of 5 stars

Came on time

Came on time. Very polite. Job done quickly and efficiently. Could not be more satisfied with the whole experience. The mechanic was
JUSTIN SMYTHE. Well done Justin.

9 September 2026
Rated 5 out of 5 stars

A Great RAC Experience

Just had Adam (8318) an RAC mobile mechanic replaced my damage tensioner pulley and belt on my car. A pleasant chap, took no time at all to replace the damage parts. Took his time to explain and show me the damage parts, test that the new parts after installation and also that all other pulleys were functioning correctly and the battery were receiving charge. Overall very pleased with the entire process, for the call out, the follow up call and texts and the job itself.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Impressive service

Had to have an alternator fitted - good communication advising of arrival time - friendly team (D Williams & apprentice) who worked very quickly to replace the part ad had tested it before finishing. Very impressed!

8 September 2026
Rated 1 out of 5 stars

Absolutely DISGRACEFUL service from…

Absolutely DISGRACEFUL service from RAC. My car needed recovery and I was already stranded, but apparently that wasn’t urgent enough for them.
First, they sent an RAC van to “investigate” the problem. I waited 2 HOURS for the van to arrive. After all that waiting, they then booked a recovery vehicle — and guess what? I was left waiting ANOTHER 4+ HOURS, and I was STILL waiting!
Over 6 hours of waiting for a simple recovery. Completely unacceptable.
What makes it even worse is that when you’re stranded, you have no choice but to sit around and wait while RAC repeatedly wastes your time. The whole experience was incredibly frustrating, stressful and utterly ridiculous.
For a company that is supposed to provide roadside assistance, their service was slow, disorganised and completely lacking in urgency. I honestly cannot understand how a breakdown service can leave a customer stranded for this long.
I would NEVER recommend RAC to anyone after this experience. If you value your time, your patience and your sanity, AVOID RAC. AVOID. AVOID. AVOID.
One of the worst customer service experiences I’ve ever had. Absolutely shocking

8 September 2026
Unprompted review
Rated 4 out of 5 stars

Good customer service

8 September 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thanks Simon, we're delighted to hear that you had a good experience with us. Thank you for choosing the RAC, we're always here if you need us in the future.

Very best, Brad

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