Banner for RAC Mobile Mechanics

RAC Mobile Mechanics Reviews 

39,869
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 22,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and professional staff who arrive promptly and clearly explain every step of the repair process. People also find the online booking system extremely simple and convenient, saving time compared to traditional garage visits. However, some people mentioned frustrating issues with unexpected booking cancellations and delayed arrivals from assigned mechanics. A few reviewers also experienced poor communication when trying to get updates or resolve complaints through customer service teams. Additionally, a small number of customers noted occasional follow-up problems or unexpected vehicle issues after the service was completed.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the convenience of having mobile mechanics... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, noting that staff and mechanics were polite,... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that appointments are quick, simple, and... See more

User experience

Consumers find user experience to be positive, highlighting the convenience of having services done at home... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mobile Mechanic HARRY was allocated the job of replacing the starter motor late in the day. He gave regular updates on his ETA and was mindful of me having waited all day. Fortunately he willingly t... See more

Rated 5 out of 5 stars

Our mechanic, Martin, rang the evening before to confirm his visit & also gave an eta. He was very focused, experienced and gave us the reassurance we needed that he could fix the problem to allow us... See more

Rated 5 out of 5 stars

Shout out for Matt, the agent who attended to my Lexus Hybrid at Leicester Forest East on Saturday afternoon. Whilst the overall wait was longer than I would have hoped for, but it was a Saturd... See more

Rated 5 out of 5 stars

My mechanic arrived at the time they said they would be there, they were friendly and discussed my issue. I had two new brake pads and a new wheel sensor fitted following a previous RAC diagnostic rep... See more


Company details

  1. #4 of 12 best companies in Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

40k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(39,869)

21,250 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Full premium service

I would like to say a big thank you to the RAC Mobile mechanic who serviced my car today. This is already the second year I’ve had my car serviced by him, and once again I’m very impressed with his work. He is an excellent mechanic — very professional, friendly, polite and reliable. He takes his time to do the job properly and explains everything clearly. You can tell that he really cares about his work and his customers. I’m very happy with the service and I feel confident knowing my car is in good hands. I would definitely recommend him to anyone looking for a professional and trustworthy mechanic.
Thank you again for the excellent service. I’ll definitely be using him again next year! 👍⭐⭐⭐⭐⭐

9 September 2026
Rated 5 out of 5 stars

Excellent

I was delighted with the whole experience of having the car serviced at home. I was kept informed as to when to expect the engineer. Altogether excellent.

9 September 2026
Rated 5 out of 5 stars

Ownership of a call

After being transferred from different teams(recovery team, breakdown team etc) about 5-6 times, I was finally transferred over to RAC Mobile Mechanics. I got through to Saahil and informed him with all the issues I was having after a breakdown and getting my vehicle back on the road once it was towed back home. Saahil spoke to the relevant team and took full ownership of my call without me having to speak to any other team again. He was very helpful, patient and polite . He is an asset to his team and Customer Service like this should recognised. Thank You!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend having your…Car serviced at home. So easy to arrange and you don't have to worry about dropping off and picking up your car.

I would highly recommend having your car serviced at home. It was so easy to book and I was kept informed when the RAC mechanics were on their way. The mechanics were very polite, friendly and helpful they explained everything to me and then when they finished even took the time to help me going through the app to pay. I was greeted with a smile and they left with a smile wich is so rare these day's. Thank you.

9 September 2026
Rated 5 out of 5 stars

Was phoned to say what time he was…

Was phoned to say what time he was arriving , arrived on time,polite very helpful explained what he was going to do,after service explained with advisory what I should keep my eye on.
This service for me was perfect being disabled I didn't have to take to a garage and get taxis to get me there and back to pick car up again.very convenient for me and 100% would use again.thanks Ahmid.

9 September 2026
Rated 5 out of 5 stars

Didn't have to wait too long

Didn't have to wait too long. Mechanic efficient and friendly.

9 September 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We're so pleased to hear that our mechanic was efficient and friendly, and that you didn't have to wait long. We appreciate your positive feedback and are always here to help if you need us.

Very best, Brad

Rated 3 out of 5 stars

Would use again

Excellent, friendly, knowledgeable mechanic (Jamey), but took a couple attempts to book and get my report post visit. Would use the service again as the mechanic was so good.

5 September 2026
Unprompted review
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We're delighted to hear that our mechanic, Jamey, provided such excellent service. We apologise for the difficulties you experienced with booking and receiving your report. Your feedback is valuable, and we're working to improve these processes. Thank you for choosing the RAC, we're always here if you need us in the future.

Very best, Brad

Rated 1 out of 5 stars

Expensive just for a diagnostic

Very expensive just for a diagnostic plug in, £99 then a further £100 to try and clean the filter, which was unsuccessful, having RAC insurance and breakdown cover already, you would have thought the diagnostic plugin would have been no charge. I don't think I'll use this service again, it's also made me think twice about renewal of my RAC breakdown cover.

2 September 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Mark, thank you for taking the time to leave a review. We're sorry to hear that you felt our service did not represent good value and that you have been left disappointed by your experience.

The initial £99 charge covered a diagnostic inspection to identify the cause of the fault with your vehicle. Following this, our mechanic recommended a DPF clean, which was carried out in an attempt to resolve the issue. Unfortunately, this was unsuccessful, and during our second attendance further faults were identified that require investigation and repair in a garage environment.

We appreciate that this was not the outcome you were hoping for. While RAC breakdown cover and insurance provide valuable assistance when you experience a breakdown, diagnostic and repair services are separate chargeable products.

We understand your frustration and thank you for sharing your feedback. This will be passed on to the relevant teams for review.

Very best, Brad

Rated 5 out of 5 stars

Mechanic Kyle was amazing had me fixed…

Mechanic Kyle was amazing had me fixed within a short time a pleasure to meet a very nice lad a credit to the rac

9 September 2026
Unprompted review
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind words. We're delighted that you were pleased with our service and that our mechanic was able to assist you efficiently. Your feedback is very important to us, and we're always happy to help if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Very professional and arrived when they…

Very professional and arrived when they said they would certainly use them again

9 September 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We're delighted to hear that you found our service professional and that we arrived as scheduled. Your positive feedback is greatly appreciated, and we look forward to assisting you again.

Very best, Brad

Rated 5 out of 5 stars

Very friendly and polite

Very friendly and polite, completed the work professionally and quickly

9 September 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind words. We’re delighted that you were pleased with our service and that the work was completed professionally and quickly. Your feedback is very important to us, and we’re always happy to help if you need us in the future.

Very best, Brad

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look