RAC Mobile Mechanics Reviews 

Very capable mechanic completed the job to time with a smile.

Always top notch service from the RAC convenient being able to add additional services on that you can’t do with other places such as Halfords always kept up to date with ETA’s etc.

Kieron (8463) made a stressful day a breeze with his friendly, down-to-earth approach and top-tier patience while explaining the issue with my Nissan Juke. He even recognised true talent, declaring my mum’s coffee the best! Huge bonus points for getting the repair booked and handled on the exact same day, especially since having him back meant I knew the car was in great hands.
Five stars, thank you!

THE RAC MOBILE MECHANICS WERE VERY ANIMATED AND HELPFUL.

Ryan phoned before coming was polite and knowledgeable had the job done quickly thank you Ryan also let me know may need tyres tracking some wear on one side

It has taken me 3 days to Get My Car on the Road.
I have Spent about £25 to get to My Place of Work- Via Taxi! Do You Refund Taxi Fares when you need to take 3 days to get a Car on the Road again?

See previous emailed questionnaire.

Brilliant. Friendly efficient. Good ambassador for the brand.

Jacob was able to give me enough warning of his arrival. His attitude was commendable with a friendly manner and got me moving promptly. Thank you

The engineer Paul W (8341) inspired confidence and answered all questions fully. Excellent work. Well done.

Really good on the day but didn't fix properly..aftercare awful very upsetting...

After initial breakdown my driver and crew were seen too withing a 4 hour window and then after diagnosis of battery replacement we were asked to book for next day. The mechanic came and attended after my call to your offices to expediate the matter as original booking was to a mechanic who was overbooked and it was eventually moved and done earlier. However the mechanic was very helpful throughout.

Dylan was professional and such a joy to work with on my car, since I am a more mature adult. He was patient and very considerate. A real asset to RAC!

Really easy to use the app to get help.
Phone call with ETA from the mechanic.
Professional friendly service from the mechanic when he arrived.

Nice and easy. Two friendly mechanics turned up done the service at my house two hours later all done.
👍

Justin kept me fully aware of his eta and arrived on time

I just want say thank you for your help and support.
The call out took 6.5hrs to put an action plan together due to a very busy night.

The Hotel, the onward journey with a hire car and the recovery went to plan.

Thank you.

Lee (Preston)

The battery was ordered by your colleague on Sunday, for delivery on Tuesday morning. At noon on Tuesday I phoned and informed that it would be delivered between 2 and 5pm, which I thought was ridiculous has waited all the morning. Your colleague did some further checking and said it would arrive between 3 and 5pm. When asked where it was being sent from, I was it was from Bilston and your colleague would let me know more closer to the time. Just before 3pm the battery arrived and the mechanic said that they were from Telford, much much closer to me than Bilston. Can you get a colleague to phone me and explain how you are still in business with such an inefficient organisation system and advise me if the AA or Green Flag any better.
With regards to the reply from the RAC, you only stated information that was not given to me at the time of ordering i.e. ''However, your booking on Tuesday was scheduled within our all-day appointment window, which runs from 9:00am to 5:00pm. While we understand waiting can be frustrating, the appointment was booked within this timeframe. For customers who require a more specific arrival window, we also offer a paid first appointment slot between 9:00am and 10:30am.''
L You also missed out on my main issues:
1. I was originally told the battery could be delivered
on Monday, which not convenient for me, I was told it would be delivered on Tuesday morning ,not between 9am and 5pm, the offer of a time slot between 9am and 10:30 was not mentioned.
2. Why was the original delivery planned from Bilston (over 30 miles away) instead of being sent from one of your agents in Telford e.g. your garage in Halesfield, less than 10 miles away in the first place?
3. You ignored my request for performance information between yourselves and your competitors (surely you must have this information).
4. Most of all you did not have the courtesy to phone me to discuss the issues. I might be old fashioned, but as an 81 year old, Face to face communication is the best, followed a telephone call, a very poor third option being email as chosen by you.
If you wish to discuss this further to convince me that the RAC is still my best option, you can visit my house have a cup of coffee and discuss this face to face (you have my address) or you can phone me (you have mobile number) if you are not capable or too timid to use the above options, please send me a letter so we can carry on the discussion at length through the post.
I feel that email is the most impersonal method of communication and should only be used if the other options are not available. I look forward to a visit from you or a personal telephone call as soon as convenient. Regards, Peter.
Your reply was basically the same as your original reply!!!. You have made no attempt to answer my 4 comments and again using an impersonal email when I specifically requested a personal visit or phone call. If these options are too expensive or difficult for you, send me a direct telephone number and I
will call you. Shurely this can not be that difficult. Look forward to talking to you. Regards, Peter

Really nice chap, took great care with job, used the best products, thorough job. Great service all round hassle free job!

Great, home service at the same time you can talk to mechanics and you can see what his doing, great experience!

Brilliant service and incredibly convenient having the mechanic come directly to me. Turned up as arranged, was knowledgeable and got everything sorted efficiently. Saved a lot of time and hassle compared with taking the vehicle into a garage.