Super company to deal with. I ordered a pair of Sunglasses which came really quickly. Sadly they didn't fit and I returned them but Royal Mail "lost" them and then found them and tried to charge ex... See more
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Review summary
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Reviews shaping this summary
It was a simple process provide all the info then my wheel was built exactly to my specifications and delivered within a week
I ordered a bike basket (order 6220) on 16 August but haven’t heard when or if it is being despatched. Please do let me know as I cycle to work and need a basket every day. Jane, Cambridge . Spoke to... See more
Company replied
Exactly what I was after at a good price. Arrived promptly and very well packed. I had entered an on line chat prior to purchase which provided all the right information. Excellent se4vice, will defin... See more
4.6
Excellent
211 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service and arrived quickly.
26 August 2025
I ordered TF2 bicycle oil
I ordered TF2 bicycle oil and got a totally different brand sent through the post. I’ve asked to return this item with zero response!! Don’t buy anything from this company!
26 August 2025
Reply from Ruk Bikes
Sorry to hear that you were not happy with your product, if you need to return an item then please send an email request to returns@ruk-bikes.com and they will be happy to arrange a refund.
I ordered a bike basket (order 6220) on…
I ordered a bike basket (order 6220) on 16 August but haven’t heard when or if it is being despatched. Please do let me know as I cycle to work and need a basket every day. Jane, Cambridge . Spoke to Kevin, who promptly chased and despatched my order. Extremely pleased with my new basket.
16 August 2025
Unprompted review
Reply from Ruk Bikes
Hi Jane,
Sorry to hear that, I'll look into this today and make sure its with you ASAP.
Speedy service and good range of bike accessories …
Speedy service and replacement straps were perfect
31 July 2025
Reply from Ruk Bikes
Thank you for your feedback. We've looked into your order and found that it was returned to us due to an incomplete address. Our system shows that only the street name was provided, with no house number or postal code. For successful delivery, a complete and accurate address is required.
Once the package arrives back at our facility, we'll be in touch to discuss the next steps. You can also reach out to us directly with any questions at the contact information provided on our website here - https://ruk-bikes.com/policies/contact-information.
This was only my First Purchase
This was only my First Purchase. Nice site. Quick and Seamless checkout. NO ISSUES! 💯👍
25 July 2025
Part arrived as described and has made…
Part arrived as described and has made a significant difference to the running of my bike. Thanks a lot!
28 April 2025
Ordered something and doesn’t fit what…
Ordered something and doesn’t fit what I needed. Attempted to raise a return but haven’t heard back - tried ringing but goes straight to voicemail, left voicemail but not heard back. Emails not replied too.
15 April 2025
Unprompted review
Reply from Ruk Bikes
Hi Amy, have you checked your spam? we reply to all emails so double check please. Also we don't have any voicemails or missed calls. The number is 07510 178918
DVO coil spring
Bought a new spring for my dvo coil shock ordered on a Thursday morning here the next day.
Thought it was the wrong spring length after a few emails back and forth managed to get it fitted.
Absolutely brilliant company will certainly be using them again.
Quick postage and even quicker with emails and queries can't fault this company what so ever it was a pleasure doing business.
10 April 2025
Unprompted review
I had a positive experience with Ruk…
I had a positive experience with Ruk Bikes. They offered great service, fast delivery, and helpful customer support. Although delivery was slightly slower than expected on one occasion, they promptly resolved issues and provided the right parts when needed. Competitive prices and reliable service make them a trustworthy choice. Would recommend!
18 March 2025
Unprompted review
Excellent experience from start to…
Excellent experience from start to finish. The live chat option was really good to get advice, especially if you are a newbie to cycling. Would highly recommend.
26 March 2025
Thay had what I needed!
I had a part number for an item that had dropped off my bike but I was't sure if I could find a supplier. I found Ruk Bikes on Google and they had the part I was looking for. What a relief.
26 February 2025
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