Super company to deal with. I ordered a pair of Sunglasses which came really quickly. Sadly they didn't fit and I returned them but Royal Mail "lost" them and then found them and tried to charge ex... See more
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It was a simple process provide all the info then my wheel was built exactly to my specifications and delivered within a week
I ordered a bike basket (order 6220) on 16 August but haven’t heard when or if it is being despatched. Please do let me know as I cycle to work and need a basket every day. Jane, Cambridge . Spoke to... See more
Company replied
Exactly what I was after at a good price. Arrived promptly and very well packed. I had entered an on line chat prior to purchase which provided all the right information. Excellent se4vice, will defin... See more
4.6
Excellent
211 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Quality products, amazing prices and fantastic customer support +++
I thought this was going to be a 1 star review as my item didn’t arrive when I expected it to and I honestly thought I’d lost my money because it was too cheap to begin with, anyway I emailed them a couple of days after tracking information was sent to me and nothing arriving, I got a response within an hour and a replacement arrived the next day.
Fully recommend these guys not just for incredible value but also fantastic customer support. I wouldn’t hesitate in ordering again. 5* ++++
14 March 2025
Unprompted review
Genuinely thought this company was just…
Genuinely thought this company was just a middle man, even if so they replied to me near instantly with real time stock info. It was a real person that even mentioned ordering sooner would have it packed and out same day. It arrived next day just like they said and was in all packaging as it should be. Don’t expect anything els! Decent.
25 February 2025
Even though it was a Sunday
Even though it was a Sunday, I was notified with the live responses. And I bought a group set. Unbelievable price. It arrived without any problems in a secure packaging. It was an excellent experience, thank you very much.
18 February 2025
Unprompted review
Ruk Bikes did its job.
The website navigation was straightforward and I found the product I was looking for easily. Ordering and delivery went smoothly. I’m not particularly enthused by the product itself- a ‘D Lock’ holder - however it is manufactured by an entirely separate company and Ruk Bikes are not in anyway responsible for the holder’s shortcomings.
2 January 2025
Reply from Ruk Bikes
Hi Nigel, sorry to hear this, what's the order number? Drop an email to support@ruk-bikes.com and they'll sort it out!
Great price & fast delivery
Great price & fast delivery. I actually ordered the wrong colour & they changed it for me. Top people to deal with!
6 December 2024
Amazing communication
Amazing communication . Fast and efficient very helpful will be using again
29 November 2024
Happy with my purchase.
More than happy with my small purchase. Just a little longer than expected on the delivery. Will be buying from you guys again no doubt.
2 October 2024
Expedient delivery.
29 September 2024
Had what I needed
Was the only place I could find that had in stock what I needed. Never came across them previously, so came to Trustpilot to check reviews first, as I always air on the side of caution. Placed my order on a Sunday and the item arrived later that week. So a positve experience.
23 September 2024
Good service
Had the right product, gave prompt response to queries, not the cheapest but had in stock. Arrived promptly after a bank holiday
23 August 2024
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