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Ruk Bikes Reviews 211

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TrustScore 4.5 out of 5

4.6

Bicycle Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick delivery and efficient service, often noting that products arrived faster than expected and were well-packed. Many people appreciate the excellent value and good prices offered, finding the items to be exactly what they were looking for. The overall ordering process is described as simple and straightforward, leading to high satisfaction with the products received. However, some customers also noted issues with delivery, including instances where orders did not arrive or were delayed, and one reviewer received only a single valve instead of two as expected from the product picture.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and promptness of... See more

Product

Clients share positive opinions on product quality and delivery speed. Many customers received their orders... See more

Order

Customers had positive experiences with their orders, frequently noting quick delivery times. Many reviewers... See more

Price

Reviewers highlight positive aspects of price, with many finding items at a good price and appreciating the... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent and a "super company... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super company to deal with. I ordered a pair of Sunglasses which came really quickly. Sadly they didn't fit and I returned them but Royal Mail "lost" them and then found them and tried to charge ex... See more

Rated 5 out of 5 stars

It was a simple process provide all the info then my wheel was built exactly to my specifications and delivered within a week

Rated 5 out of 5 stars

I ordered a bike basket (order 6220) on 16 August but haven’t heard when or if it is being despatched. Please do let me know as I cycle to work and need a basket every day. Jane, Cambridge . Spoke to... See more

Company replied

Rated 5 out of 5 stars

Exactly what I was after at a good price. Arrived promptly and very well packed. I had entered an on line chat prior to purchase which provided all the right information. Excellent se4vice, will defin... See more

Company details

  1. #67 of 97 best companies in Bicycle Shop

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

211 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ritchie headset

Ordered a Ritchie headset.
RUK Bikes were the best price I could find.
It was delivered the following day.
Couldn't ask for better.
Would definitely recommend.
Happy customer.

10 May 2022
Rated 5 out of 5 stars

Excellent

Only place in the UK I found the item I purchased in stock, arrived the next day from ordering with free postage and the item was correct….
Great service 👌👌

4 May 2022
Rated 5 out of 5 stars

Fantastic retailer

Fantastic retailer. There was a short delay with my order due to a supplier problem, but I was kept well informed, and offered to wait a few days or cancel with a full refund. Product arrived as promised a few days later. Great customer service. Will definitely use them again.

1 May 2022
Unprompted review
Rated 1 out of 5 stars

Rubbish customer service

Rubbish customer service. Unable to return an item. There are plenty of other online companies, don’t use this one

24 January 2022
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Reply from Ruk Bikes

Hi Andrew, sorry to hear this. Did you actually get in touch with anyone regarding returning your item? We have an excellent returns policy and have had no previous complaints.

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