Sigma Sports - Hampton Wick Reviews 

1,341
TrustScore 5 out of 5

4.8

High Street 37-43, St Johns Place, KT1 4DA Hampton Wick, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

A thorough, comprehensive bike fit with Salvatore. Everything was explained well and I found the whole experience very valuable. I wasn't expecting to have to purchase new shoes and inserts so that wa... See more

Rated 4 out of 5 stars

Ordered via online on Wednesday, arrived in shop on Friday and saddle fitted perfectly to my specifications by Finn and Mathew on a busy afternoon before the Bankhols w/e. The Kask helmet was the righ... See more

Rated 5 out of 5 stars

Purchased my first pair of Universal Colours Mono Bib Shorts 2.0 - UC Navy - L I'm 195 cm tall and 71 kg these fitted with just the right compression in the legs and pad narrow and comfortable. Bib s... See more

Rated 5 out of 5 stars

Salvo is the best example of Customer service you could have. He deserves a pay rise or bonus as he is the reason I will come back to Sigma Sports again. Salvo went above and beyond to accommodate... See more


Company details

  1. #21 of 92 best companies in Bicycle Shop
  2. #13 of 56 best companies in Bike accessories store
  3. #14 of 37 best companies in Running Shop

Written by the company

We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.

About Sigma Sports

Written by the company

Easy Returns!
Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
Free UK Delivery!
We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
Save £25 Off Your First Order
New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
0% Finance
Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
Worldwide Delivery
Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
Shop on the Sigma Sports app!
Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.

Contact info

  • High Street 37-43, St Johns Place, KT1 4DA, Hampton Wick, England, United Kingdom

  • 0333 006 8833

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,341)

3,735 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent, called the store to confirm they had the product before ordering, which they did, received next day. Garmin Cirqa, out of stock everywhere else.

6 August 2026
Rated 5 out of 5 stars

Just one day after my online order with…

Just one day after my online order with no money paid, I can collect my order at Hampton Wick shop. The sales (I guess his name is William as printed on the e-receipt) provide a very nice and professional services on my fitting. The whole buying experience is very good in Sigma Sports which I highly recommend.

1 August 2026
Rated 5 out of 5 stars

trouble logging in and v good value for money

II had trouble logging in to my account but the very helpful gentleman at Hampton wick branch suggested a couple of solutions which solved the problem and then advised me as to delivery options
Items arrived where I wanted them in perfect condition
Super guys and brilliant service
Keep it up

4 August 2026
Rated 5 out of 5 stars

Great experience

Great experience. Went in to pick up some items. Friendly staff, invited me to explore the store. Offered me a free coffee or red bull. A real pleasure to visit the shop.

1 August 2026
Rated 5 out of 5 stars

It was an absolute pleasure meeting…

It was an absolute pleasure meeting with Salvatore today for a bike fit and pressure mapping. He is extremely dedicated to and passionate about his work. Clearly a very experienced chap and an asset to the Sigma Sports team.

5 August 2026
Unprompted review
Rated 4 out of 5 stars

Good price

Good price, good product, only a bit slow on delivery . Shop based in Hampton Wick ,I'm in South east London not far really

30 July 2026
Rated 5 out of 5 stars

Marc Tidon was amazing

Marc Tidon was amazing, really! The knowledge and comfort gained by talking through what I was struggling with and finding solutions was outstanding. No selling just super insightful, patient and helpful. I’d driven all the way from Hackney and this place is worth the effort, they have tons of stock but so does the internet - the difference here is to have someone who knows help you get what you need, ensure it’s compatible and fits and that person will take the time with you across a variety of depts (shoes, tyres, bags) and be able to advise on it all. That’s why you come! Thank you!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

5-Star visit at this store…

Another Fantastic visit at this store in Hampton Wick! Customer service at its finest delivered to me today. With Marc the guy who helped me with my exchange of products, its a 5-star experience!

3 August 2026
Unprompted review
Rated 2 out of 5 stars

Service just too expensive and sales focused!

Too expensive. Took my bike in for a service and felt like I was being "upsold" all the time. I dreaded every call throughout the day because it was a "gonna need another £100 to do that" conversation. This is the second (and last) time I will go, as this is what happened the first time around. Shame.

30 July 2026
Sigma Sports - Hampton Wick logo

Reply from Sigma Sports - Hampton Wick

Dear Mr. Fischer,

Thank you for speaking with me on the phone earlier regarding your recent review.

While I understand your frustration, I would like to clarify our position regarding the service of your bicycle. Our intention is never to upsell components that are not required. Your bicycle had significant wear and required work that fell outside the scope of our Silver service. To provide the best value, we upgraded your booking to a Gold service at a reduced cost. Replacing these parts individually would have been counterproductive and likely caused further issues in the future.

However, I acknowledge that our communication could have been better managed. We apologize for the frequent calls throughout the day, which became necessary as additional technical issues were uncovered during the service.

We are disappointed that you feel this way, as our goal was simply to ensure your bicycle was returned to you in the best possible condition.

I hope your bicycle is performing well and that its operation reflects the quality of the work completed.

Best regards,

Stuart
(Hampton Wick Workshop Manager)

Rated 5 out of 5 stars

Excellent bicycle buying experience.

Excellent bicycle buying experience.

I purchased a new gravel bike using Cycle to work and Graeme and Jonathan made the whole process great. Graeme was fantastic during an initial test fit on the reserved bike to dealing with the voucher when on holiday, getting the details nailed for pickup.

Jonathan was on hand for the pickup, and we confirmed the fit, went through all the setup details and SRAM user info.

Both are genuine enthusiasts, not just trying to force products on you and it made for a really good all round experience.

The whole process was 10x better than just buying on line and well worth the time to go into store.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Bike Fit Experience

Had my first ever bike fit with Salvo at Sigma Sport. Helpful, and informative.

Able to clearly explain reasons for the setup change/modification. Got a thorough explanation about body mechanics and problems with my existing fit.

Would recommend to anyone looking for a bike fit.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Great knowledge and customer service

James was great. He answered all of my questions in order to find the right bike and fit for me. Nothing was too much trouble. He took the time to understand the type of cyclist I am and what I need from a bike and used his excellent knowledge to show me various options and talked me through them clearly.

13 July 2026

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