Sigma Sports - Hampton Wick Reviews 

1,341
TrustScore 5 out of 5

4.8

High Street 37-43, St Johns Place, KT1 4DA Hampton Wick, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

A thorough, comprehensive bike fit with Salvatore. Everything was explained well and I found the whole experience very valuable. I wasn't expecting to have to purchase new shoes and inserts so that wa... See more

Rated 4 out of 5 stars

Ordered via online on Wednesday, arrived in shop on Friday and saddle fitted perfectly to my specifications by Finn and Mathew on a busy afternoon before the Bankhols w/e. The Kask helmet was the righ... See more

Rated 5 out of 5 stars

Purchased my first pair of Universal Colours Mono Bib Shorts 2.0 - UC Navy - L I'm 195 cm tall and 71 kg these fitted with just the right compression in the legs and pad narrow and comfortable. Bib s... See more

Rated 5 out of 5 stars

Salvo is the best example of Customer service you could have. He deserves a pay rise or bonus as he is the reason I will come back to Sigma Sports again. Salvo went above and beyond to accommodate... See more


Company details

  1. #21 of 92 best companies in Bicycle Shop
  2. #13 of 56 best companies in Bike accessories store
  3. #14 of 37 best companies in Running Shop

Written by the company

We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.

About Sigma Sports

Written by the company

Easy Returns!
Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
Free UK Delivery!
We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
Save £25 Off Your First Order
New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
0% Finance
Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
Worldwide Delivery
Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
Shop on the Sigma Sports app!
Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.

Contact info

  • High Street 37-43, St Johns Place, KT1 4DA, Hampton Wick, England, United Kingdom

  • 0333 006 8833

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,341)

3,735 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great knowledge and customer service

James was great. He answered all of my questions in order to find the right bike and fit for me. Nothing was too much trouble. He took the time to understand the type of cyclist I am and what I need from a bike and used his excellent knowledge to show me various options and talked me through them clearly.

13 July 2026
Rated 5 out of 5 stars

I had a problem with tyres

I had a problem with tyres, I spoke with a Marc Tidon who could not of been more helpful. He emailed me with a list of tyres and links to each of what he thought would suit my DT Swiss deep rim wheels. I went for the Pirelli P-Zero RS Race 700 x 28 and they are perfect. What great personal service and would recommend Sigma Sports highly.

23 July 2026
Rated 1 out of 5 stars

Still awaiting delivery

Still awaiting delivery, even though I paid for quick delivery.
No help at all on Royal Mail email !
Apparently my goods are in Northern Ireland why
Going give it another day , then claim a refund ‘

24 July 2026
Sigma Sports - Hampton Wick logo

Reply from Sigma Sports - Hampton Wick

Hi John,

Thank you for taking the time to leave your review.

I'm sorry to hear about the issue with your delivery. Looking into this, it does appear that Royal Mail have some issues with your delivery. I have returned your order to sender and will reach out to you directly to arrange the next steps.

Many thanks,

Chris
(Customer Care Manager)

Rated 5 out of 5 stars

Top Marks

Brilliant service from Mark.
The shop was busy and he skilfully juggled 5 customers with very different needs in multiple languages. Mark patiently helped me find the perfect shoe. Also hilarious.
I had a really really bad experience in this shop a couple of years ago, but my faith was restored today.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Top-tier customer service, from start to finish

I've had the best experience purchasing a new bike at Sigma Sports, from start to finish. It began with a consultation that helped me focus on what I actually wanted to get out of cycling. As a novice, I had so many questions, and the communication after that consultation was brilliant — the guidance I received played a crucial role in narrowing down the options and steering me towards the bike and accessories I ended up buying: a Pinarello Grevil F1 gravel bike. After a few months of riding, I was able to book the bike into the workshop for some adjustments, and that experience was just as good: fantastic customer service, spot-on work, and completed quickly. I now own a bike that's an absolute joy to ride and feels completely dialled in. A big thank you to Mathew and Dom at the Hampton Wick store for helping me on my cycling journey. I'd wholeheartedly recommend Sigma Sports to anyone starting out in cycling.

19 April 2026
Rated 2 out of 5 stars

Your service fell below my…

Your service fell below my expectations. Considering how long you have had my bike and the ongoing discussion with the claims management company

25 July 2026
Unprompted review
Sigma Sports - Hampton Wick logo

Reply from Sigma Sports - Hampton Wick

Dear Mr. Andrade

Thank you for your feedback. I am very sorry to hear that your experience did not meet your expectations.

Because this was handled as an insurance claim, our timeline was heavily dependent on your insurance provider. Furthermore, the repair was complicated by the fact that the necessary parts were no longer available through our usual suppliers, requiring them to be sourced from a third-party retailer.

While it was the insurer's responsibility to source these parts, we understand it was suggested that you order them privately to speed up the process. We completely understand why you chose not to do this. However, the responsibility then fell back to your insurer. To help expedite the situation, we ultimately chose to step outside our standard company policy and source the parts from the third-party retailer ourselves to get your repair completed.

While I understand your frustration regarding the delay, the timeline was unfortunately dictated by the constraints of the insurance process.

Kind regards,
Stuart McGregor (Hampton Wick Workshop Manager)

Rated 5 out of 5 stars

Great service from your very busy…

Great service from your very busy mechanic today. He skilfully fixed my brakes despite there being confusion over my appointment, he made the time despite his very busy workload. Thank you.

17 July 2026

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