The only thing that was a problem was the part availability, I had requested a morning appointment and scheduled pick ups etc around this. Was still getting texts confirming this on the morning of t... See more
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Review summary
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Replacement of all four wheels brake pads and disks and done on time with no mess. The only thing that the mechanic did not do was adjust the hand brake. It was three notches/clicks for full hand... See more
Recently used them for a service so booked again for second car but sadly a complete different experience. He was only here for less than a hour for a full service so I lack confidence that he did... See more
Company replied
Well, initially you got the booking mixed up so it didn't happen on the agreed date- a problem if you stayed home from work- fortunately my wife was available to deal with it. When the work was fina... See more
Company replied
Company details
- #19 of 19 best companies in MOT Centre
- #87 of 92 best companies in Auto parts shop
- #51 of 54 best companies in Car service
- #12 of 12 best companies in Mechanic
- #7 of 7 best companies in Towing service
- #6 of 6 best companies in Vehicle Inspection
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
3.9
Great
18k reviews
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The Guy Dan was so friendly and made…
The Guy Dan was so friendly and made the whole process’s simple effortless.
30 July 2026
Reply from The AA Smart Care
Just what we like to hear, appreciate the feedback Charlotte 💛.
Easy to book
Easy to book
It was clear exactly what was covered
Car was picked up (on time )and returned by a polite and cheerful
Member of staff.
The service is good
29 July 2026
Great service by the mechanic when he…
Great service by the mechanic when he arrived. Very thorough, very friendly but professional.
27 July 2026
Good MOT and service, but poor communication and customer service
The MOT and service itself were completed without any issues, and I was happy with the work carried out. Unfortunately, the overall experience was let down by a complete lack of communication.
My car was collected around 30 minutes later than the agreed time. It was then due to be returned later that day, but after waiting over an hour past the expected return time, I tried to contact the AA Care team only to find they had already closed for the day.
I received no communication from either the AA or the garage to explain the delay, so I had no idea where my car was or when I would get it back. I emailed the AA that evening but never received a response.
The following day, the only email I received was about optional extra work, which I declined. After hearing nothing further for a couple of hours, I called the AA, who contacted the garage. I was told my car would be back by 2pm, but it didn't arrive until 4pm.
At no point did I receive an apology for the delays or a reply to my email. While the actual servicing and MOT were fine, the customer service and communication were disappointing. Better updates and a simple apology would have made a big difference.
29 July 2026
Reply from The AA Smart Care
Hi, we're really sorry to hear about the communication issues. If you have already emailed your concerns over, the team will look into this and aim to respond within 10 working days. We've also fed your comments back to help us improve our service in the future.
A great stress free experience
A great stress free experience. Vehicle was collected and returned with no issues and the garage gave an excellent service. Would fully recommend
29 July 2026
An excellent service in all respects!
Shelley the mechanic was just terrific - great communication before and during the appointment. Had a discussion about the car’s history and she did a very thorough inspection and service. Shelley was lovely and very professional. Will definitely use this service again.
29 July 2026
Excellent response time
Excellent response time. Everything was explained clearly. A truly professional service.
25 June 2026
Quite simply, the most incompetent company I have dealt with in years
You would think booking an MOT and a service with one of SmartCare's approved garages would be simplicity in itself? Nope!
Got to my appointment to find the MOT had not been booked, just the service. This, plus some shock absorber changes (for MOT pass) meant the car was with the garage for 5 days.
Guess what? The new shock absorbers leaked oil all over my drive!
Then guess what? AA SmartCare booked me in to another one of their garages to have them replaced.
And then guess what? After waiting 2 weeks and being sent a reminder, the next morning I drove 30 mins to my appointment to find that AA SmartCare....had cancelled my appointment the day they sent me a reminder!
SmartCare are INCOMPETENT and I would also question the abilities of some of their garages too.
Currently in dispute as I want a refund for the shock absorbers. (I doubt stress, time, petrol will be compensated or even figure in their thinking.)
THIS HAS BEEN THE WORST COMMERCIAL MISTAKE I HAVE MADE IN 8 YEARS. Avoid.
29 July 2026
Unprompted review
Reply from The AA Smart Care
Hi Paul, we're really sorry to hear about your experience. If you haven't already raised this with our Customer Service team to look into, please send a copy of this review, your reg and booking ref to TheAA.ReviewTeam@TheAA.com so we can help.
Luckily I had Breakdown cover with AA…
Luckily I had Breakdown cover with AA for Home
The belt had snapped so had to be replaced with the tension. I had the AA mechanic come and fix it with their part but was incorrect part, luckily, I had ordered my one which was delivered on time. They were able to use this, it got replaced within the hour and i was happy with the service.
29 July 2026
Had a booking for Monday the 3rd and…
Had a booking for Monday the 3rd and they don’t have the mechanics available, so they tried to delay my appointment further forward, if they haven’t got the mechanics then why accept a job
29 July 2026
Reply from The AA Smart Care
We apologise for the inconvenience with your booking. We understand your frustration and hope you're okay.
Easy to book & the garage K&S motor…
Easy to book & the garage K&S motor services Paignton were great, kept me informed throughout the MOT & service. Highly recommended
29 July 2026
Communication with the smart care team
Communication with the smart care team. They were supposed to call me back to approve some work to be done, they didn’t calk back and I contacted the garage directly
29 July 2026
Reply from The AA Smart Care
Hi Gemma, sorry to hear about the communication issues. We always aim to call back as soon as we get updates from the garage. We're sorry this wasn't as quick as you'd have liked on this occasion and hope everything is ok now.
I feel misled by this service
I feel misled by this service. No difference made to my vehicle. No change was made. Only telling us what we already know. We need a refund.
29 July 2026
Reply from The AA Smart Care
Hi, we're sorry to hear this. Please give us a call on 0330 018 3446 so we can look into your concerns.
Difficult to find a fault.
Difficult to find a fault.
Will use them again next year.
It is a very useful service for someone living on their own.
Never give 5 stars as there could be something that I missed!
29 July 2026
Reply from The AA Smart Care
We're so glad our service is useful for you and appreciate your kind words.
Didn’t get off to a great start but…
Didn’t get off to a great start but ended up brilliant.
Thank you.
29 July 2026
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