No fault of AA specifically, the service was actually really well managed. However, there are difficulties in having a middle party as a I found out when my MOT failed and I had to go back and fourth... See more
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Review summary
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Reviews shaping this summary
Work was fast and efficient with plenty of follow up advice once completed. No prior contact however as to estimated and actual arrival time to help with day planning. This was promised in the pre app... See more
Having had issues fixed on my car, pointed out to me by my mechanic, the car still failed the MOT. I truly feel that this system is set up to ensure the AA get further income. Apart from this, I fou... See more
Company replied
The mobile mechanic was very polite, informative and helpful in explaining what else I needed to get done she’s did an MOT. He checked all my engine bay topped up fluids and sorted a loose panel under... See more
Company details
- #19 of 19 best companies in MOT Centre
- #89 of 95 best companies in Auto parts shop
- #51 of 54 best companies in Car service
- #12 of 12 best companies in Mechanic
- #7 of 7 best companies in Towing service
- #6 of 6 best companies in Vehicle Inspection
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
3.9
Great
18k reviews
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Excellent service
Excellent service. Have used before and shall use again in the future for car services. Great prices.
22 July 2026
AMAZING
The booking process was so simple. The technician came to my door and fixed everything very quickly AND it was remarkably cheaper than anywhere else I was quoted. AMAZING
24 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very disappointing. Keep an eye on the charges!
Very disappointing. Had my brake pads changed all round. Get a loud knock and squeak a few days later and asked for the mobile mechanic to pop back and check all was okay.
I got charged for that…. Sorry guys, wish I’d stuck with my regular mechanic. He’d have happily checked there were no faults as part of the work carried out.
I won’t be using again or recommending you.
25 July 2026
Reply from The AA Smart Care
We're very sorry to hear about your disappointing experience and the issues you encountered after your brake pad replacement. We understand your frustration regarding the additional charge. We hope you're okay.
Must be great full to Dave from AA
Must be great full to Dave from AA. What a super guy. Thought I was in for a long day but wow. Cant thank him and the AA and enterprize for a swift recovery..many many thanks
26 July 2026
Unprompted review
Service Manual Not Stamped
The mechanic claimed that he could not stamp the hard copy service manual despite being reminded that it was a lease vehicle and needed a service record.
20 July 2026
Reply from The AA Smart Care
Thank you for sharing your feedback. We are concerned to hear about the issue with your service manual. We hope you're alright.
Car kept at Garage for 3 months charged almost £4k still not repaired
My vehicle was taken to an AA SmartCare-approved garage in April for repairs. It is now late July, and the situation remains completely unresolved. The garage kept my car for months, racked up approximately 80 miles of unauthorised usage (which I can evidence with fuel statements), and ultimately handed the vehicle back to me still broken.
Because I used an "AA approved" network, I expected AA SmartCare to act as a reliable overseer. When the initial garage completely failed to deliver, I expected AA SmartCare to intervene, take responsibility, and transfer the car to a competent, reputable garage within their network. Instead, there has been a devastating lack of communication and accountability. Due to this complete lack of oversight, I have now been forced to issue a formal Notice of Deadlock.
AA SmartCare needs to take strict, immediate accountability for the garages they choose to endorse. When a customer flags serious negligence—such as unauthorised mileage and months of failed repairs—the company should proactively step in, relocate the vehicle to another reputable garage. Genuine oversight and active customer support would prevent people from enduring months of severe financial drain and extreme stress.
23 July 2026
Reply from The AA Smart Care
We are sorry to hear about the incredibly frustrating and prolonged experience you've had with your vehicle's repairs. The issues you've described, including the unauthorised mileage, the significant delays, and the car being returned still broken, are certainly not the standard we aim to uphold. We understand your expectation for our network to provide reliable oversight and intervention, and we apologise that this was not your experience. Thanks for your feedback.
Booked home service
Booked home service. Took day off work. They failed to turn up and I didnt even get a call from them. I had to call to see what had happened. I put in a complaint to the AA but to date have not had any response.
2 July 2026
Reply from The AA Smart Care
We are sorry to hear about the inconvenience and frustration this caused, especially after you took time off work. We understand how disappointing it must be to not receive a call or the service you expected.
on time and convenient
mechanic texted me before and carried out service with recomendations about tyres and brakes, the one thing that drew my attention was after inspecting the underside of my car he inspected the inside without covering my cream leather upholstery, I was told it would take aproximately 2 hours it infact took 1 hour 20 mins. over all happy with the service and convenience.
25 July 2026
It was all good .
22 July 2026
MOT garage spot on
MOT garage spot on , in quickly out just has fast . Good customer service .
21 July 2026
Booking easy service was great and at a…
Booking easy service was great and at a great price point too
21 July 2026
It was so easy and you were a very very…
It was so easy and you were a very very good price
Arrived when you said, completed in great time so will use you again
And recommend you to any ine
24 July 2026
Reply from The AA Smart Care
💛.
Home servie
Having the work done on my drive by a profesional and competent person enabling me to ask questions along the way was great. Friendly and competent thanks Shane. The booking process was easy to complete online and i was kept informed via messages and mail and finally called 15 mins before arrival perfect.
25 July 2026
All very good
22 July 2026
Work was fast and efficient
Work was fast and efficient with plenty of follow up advice once completed. No prior contact however as to estimated and actual arrival time to help with day planning. This was promised in the pre appointment emails from the company.
24 July 2026
Easier than expected.
Great communication, fast and solid service. Never booked a mobile mechanic, pleasantly surprised, way more convenient, will likely book again in the future.
Thank you.
24 July 2026
Below expectation
The service at home. engineers did not sort out the engine and battery sighns on the screen.They said having petrol smell from engine but did not do anythimg about it. Paid for full service. Overall experience was below expectation.
24 July 2026
Reply from The AA Smart Care
We're sorry to hear that your recent service experience didn't meet your expectations, especially regarding the engine and battery lights, and the petrol smell. We understand your frustration and we hope you're okay.
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