AA Car Care Reviews 

On Sunday morning, our car wouldn't start, so I used our AA Breakdown cover to call out a recovery vehicle. The guy, Ben, did a fantastic job identifying that the starter motor had failed. I assumed he would arrange a tow to a nearby garage but he said that I should consider using AA's Smart Care service, as they would be able to repair it on our driveway. I agreed and he booked us in for a slot on the following Thursday. I was a little nervous as we had a family holiday booked on the Saturday and needed my car for the drive but the booking was confirmed, we paid up front and were told the mechanic would be in touch.

My wife took the day off work and waited for the mechanic but they did not call or arrive. I rang the helpline at 4pm and was told they would look into it and call me back. By 5pm I hadn't heard anything so called again, speaking to a different operator they told me they couldn't get hold of the mechanic or the dispatch team, but my car definitely wouldn't be fixed that day and I should call back tomorrow. On Friday, I had to take the day off work but when I called, I was told that there would be no chance my car could be seen until the following week(!) and no explanation as to why. I asked if it would be possible to have a breakdown van tow it to a garage instead and they said no. I then asked if they could provide a hire car and was told this wasn't possible. I ended up paying over £200 to hire a car so we wouldn't lose out on our family trip. A mechanic turned up on Tuesday - 9 days after the initial call out - and carried out the repair quickly and professionally but had no idea that the initial booking had been cancelled or why.

I understand the AA wanting to offer this as a service and I must stress that the people I dealt with face-to-face were all professional and did their job, but given how much more it cost us, in time, money and stress, rather than simply taking the car to our normal garage and the complete lack of communication from the Smart Care team, I cannot recommend anyone use this service.

Good pointers on what needs looking at next.

Arrived, a bit later than ecpected, but did the service expertly. Absolutely fine!

I give a 3 star rating for the service. I booked in for a major service, which only took the mechanics under an hour to do. The website stated they would be with my car for a couple of hours. With this information: I felt it was to short of a job for a major sevice.

Mechanic was friendly and professional. Did a great job on my car. Top service. High praise

worth every penny above and beyond

Very friendly and polite, really quick

Neil was very thorough and professional during inclement weather with a happy demeanor My only problem is that the five star review needs to be increased to ten.
Please convey our best wishes to Neil.
Kind regards,
Jeff Lewis

From booking through to the interim service every thing went smoothly, easy to book and mechanics were polite and professional and were well on time.

Service booked for 10 days time. Cancelled by mechanic the day before it was due. Booked a 2nd appointment.. was told I’d get a call on the morning of appointment and a call 15 minutes beforehand. Neither call came. Waited all day.. he turned up 15:50pm. I had to leave for an urgent appointment so gave him the key and asked him to put it through the door with the paperwork. Key was left but no receipt so I have absolutely no idea what he did/did not do. The oil is still black.. was on hold for 72 minutes and no one answered my call. Effing disgusting 🤬🤬

Easy to organise and engineer arrived on time. Provided all checks as advertised and found no faults. Just advice on what to look out to be aware of

Edward was polite, efficient and knowledgeable. Repairs carried out quickly and my car is driving much better. Thanjs

So easy from start to finish. Mechanic arrived on time. Did the service. Kept me informed as work progressed.Gave me detailed information on completion. Vehicle left clean and tidy. Competitive price.

He was really nice very helpful thoughtful and through

So convenient and easy to book, the guy that come was great, let me know exactly when he would be there and explained everything that he was doing. Highly recommend and will use again.

Great service, good value, very efficient and friendly

Super easy to book and pay. So much easier than having to go to a garage. Great service.

The mechanic was on time and was also very polite.
He done a diagnostic test and provided me with results straight away.

Where to start? My car was first attended over a full week ago for rear brake change .mechanic arrived at 9.30 and left at 5 .30 ! Various reasons for this .i must stress the mechanic was polite and curteous throughout the visit .however after completing one side the second proved to be more challenging culminating in the caliper being replaced which i understand .however after paying on line for this to be done also .the part was ordered and he picked it up locally .we are now at around 3pm !.i was then informed he had lost the locking wheel nut key and was struggling to remove the wheel .he consulted a colleague and eventually managed to remove it .however after fitting the new caliper and test driving it he discovered it was leaking fluid and so could not complete the work !.he informed me he would return the faulty caliper and also order new set of locking wheel nut keys and follow up the next day if poss to complete the work .the following day smartcare gave me a follow up appointment for today the 19th oct 🫣 in the meantime my car was undriveable !2 emails and various unsuccefull phone calls later still no response .as you can tell from the experience not in anyway acceptable !.oh and finally today he could not remove the 2 front bolts to top it off ! So i now have to pay a garage to remove and fit the remaining 2 lockbolts . The comms throughout this whole fiasco has bee appalling .my question to you is how can you treat a customer in this manner and what do you propse to do to make amends ??