I visited this shop today to buy a perfume and had such a lovely experience! The lady who served me her name is Natalie was absolutely sweet, friendly, and helpful. She made me feel so welcome and wa... See more
Company replied
c/o Superdrug 14-20 Powis Street, SE18 6LF LONDON, GB
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I visited this shop today to buy a perfume and had such a lovely experience! The lady who served me her name is Natalie was absolutely sweet, friendly, and helpful. She made me feel so welcome and wa... See more
Company replied
Lem was so helpful. Even amongst all the customers she was so kind and polite. She kept composure and ensured we had a really good experience.
Company replied
I just stopped by on Saturday, only to drop off and recycle so.e old perfume bottles and I also needed a new perfume, which I usually buy online Then I started to speak to the most amazing sales as... See more
Company replied
They were able to really assist me well without a thought. Genuine and nice people Lisa and Lem. Amazing customer service, nothing seemed an issue to them. I'm a really satisfied customer. Thank... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
c/o Superdrug 14-20 Powis Street, SE18 6LF, LONDON, United Kingdom
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Princess was amazing, she wrapped my perfumes excellently, a wonderful staff

Reply from The Perfume Shop - Woolwich SD 559
Had an excellent service, Lisa was very helpful and patient, and showed all possible options for the gifts I wanted.

Reply from The Perfume Shop - Woolwich SD 559
Nada very good customer service and very friendly and humble Girl need to get promoted for store manager

Reply from The Perfume Shop - Woolwich SD 559
Lenny was incredibly knowledgeable about the notes in perfumes which made life easier for me! She was friendly and very helpful in choosing the perfect gift for my mums birthday. Thank you!!

Reply from The Perfume Shop - Woolwich SD 559

Reply from The Perfume Shop - Woolwich SD 559
I had a fantastic experience at the Woolwich Superdrug store thanks to Len from the perfume counter. She was incredibly friendly from the moment I approached, and her communication was excellent. Len took the time to understand what kind of scent I was looking for and demonstrated real expertise when suggesting different options.
Her recommendation of the new arrival BOSS The Scent EDP was absolutely spot on – I’m really happy with it. She explained the notes and why it would suit my preferences, which made the whole experience feel personal and professional rather than rushed.
It’s rare to receive such attentive and knowledgeable service in-store, and Len truly went above and beyond to help me find the perfect fragrance. Her passion for perfumes really shows, and she made the shopping experience enjoyable and memorable.
A big thank you to Len for the excellent service – Woolwich Superdrug is lucky to have such a dedicated and knowledgeable advisor. I’ll definitely be returning for my next fragrance!

Reply from The Perfume Shop - Woolwich SD 559
Honestly I've never experienced such a professional service with the choice to make the birthdays even more special... Natalie is the person who helped me to get the perfect choices to make my family happy 😊
Highly recommend The Perfume Shop Woolwich and ask for Natalie you won't go wrong!!!

Reply from The Perfume Shop - Woolwich SD 559
Today, I visited the shop as usual to buy a small everyday perfume, since I like to spoil myself. I believe smelling good is good business. Poppy was very helpful and assisted me greatly. I chose the latest fragrance released just before Valentine's Day. This shop is my go-to for perfumes, always reliable and helpful. Thanks, Poppy, for your assistance today; I smell fantastic.

Reply from The Perfume Shop - Woolwich SD 559
Leni was amazing! One of the best customer service I’ve had in a long while… she has a lovely friendly approach and honest nature - give this girl a bonus please!!!
She gave me great advice for what best suited my requests and very patient (as I was quite indecisive) 🙏🏽
Thnx Leni 🤗

Reply from The Perfume Shop - Woolwich SD 559
Amazing service from Leni. She helped me choose the perfect gift for my partner and was incredibly patient while I decided. As a bonus, I also got 20% off.
Thank you,

Reply from The Perfume Shop - Woolwich SD 559
Ericka from Woolwich shop, on Powis Street was exceeding our expectations, we entered for a perfume, she proposed us other items which were nice quality and we had 20%off. She wraped very nicely our items! Thank you very much Ericka and The perfume shop!

Reply from The Perfume Shop - Woolwich SD 559
I’ve been a loyal customer since 2018, but a recent experience at the Woolwich store has ended that. I suffered from severe vertigo and couldn't collect my order within the 14-day window. I called the store to request a 5-day extension, which was refuse. I then offered to send my husband with my ID and order number. Despite your website’s Terms & Conditions (Paragraph 3.3) stating that third-party collection is permitted with ID, the staff refused this as well and cancelled my order.
To make matters worse, they refused to refund the £15 worth of points used for the purchase. It feels like they took advantage of my sickness to pocket my loyalty points. I am incredibly disappointed and will not be shopping here again.

Reply from The Perfume Shop - Woolwich SD 559
Lovely service given by Natalie in the Woolwich branch. Very helpful !

Reply from The Perfume Shop - Woolwich SD 559
Nada the customer service girl was so amazing! She made my shopping experience so much easier ❤️❤️

Reply from The Perfume Shop - Woolwich SD 559
Leni is a good sales advisor/expert. She demonstrated good understanding of perfume and comparism analysis. I was determined to buy Dior Sauvage but it was not in stock. She gave value propositions of MONTBLANC and got the sale. Keep it up, Leni.

Reply from The Perfume Shop - Woolwich SD 559
Princess from the perfume shop in woolwich has been outstanding with my requesting always smiling and being nice while I asked to check different perfumes for my parents she even gift wrapped my perfume amazingly she is such a lovely person

Reply from The Perfume Shop - Woolwich SD 559
Two staff members namely Leni and Lisa located at the Super Drug perfume shop store in Woolwich SD 559, displayed exceptional customer service during my shopping 🛍️ visit at this store, 🏬 these ladies greeted me with warm smiles, very polite, and showed a very high standards in regards to their job description at The Perfume Shop 🏬

Reply from The Perfume Shop - Woolwich SD 559
I think Erica has excellent customer service skills

Reply from The Perfume Shop - Woolwich SD 559
Very polite and happy to attend to customers. I'm happy to come back.

Reply from The Perfume Shop - Woolwich SD 559
Leni at the woolwich shop was very helpful during my visit today.

Reply from The Perfume Shop - Woolwich SD 559
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