I visited this shop today to buy a perfume and had such a lovely experience! The lady who served me her name is Natalie was absolutely sweet, friendly, and helpful. She made me feel so welcome and wa... See more
Company replied
Location
Switch locationc/o Superdrug 14-20 Powis Street, SE18 6LF LONDON, GB
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See what reviewers are saying
Lem was so helpful. Even amongst all the customers she was so kind and polite. She kept composure and ensured we had a really good experience.
Company replied
I just stopped by on Saturday, only to drop off and recycle so.e old perfume bottles and I also needed a new perfume, which I usually buy online Then I started to speak to the most amazing sales as... See more
Company replied
They were able to really assist me well without a thought. Genuine and nice people Lisa and Lem. Amazing customer service, nothing seemed an issue to them. I'm a really satisfied customer. Thank... See more
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug 14-20 Powis Street, SE18 6LF, LONDON, United Kingdom
4.8
Excellent
96 reviews
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Great customer engagement
Prithi provided me with useful information and insight about the different types of parfumes and their effects when used, giving me a deeper understanding of what to purchase.
12 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
I bought 3 perfumes and the service was…
I bought 3 perfumes and the service was really good. The staff were very friendly and make me easy to get the service. Highly recommend. Do visit.😊😊
11 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your great review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Princess at the Woolwich branch…
Princess at the Woolwich branch provided an amazing service. She helped with the selection of a lovely gift perfume Very satisfied customer.
10 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
I a really good customer service for…
I a really good customer service for the lovely lady called Princess in Woolwich store. Great customer service and she helped me made the right choice. I really appreciate her service
10 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our team. We appreciate you taking the time to share your feedback. We are glad you enjoyed your shopping experience and found our team member to be so helpful. We strive to provide excellent customer service and are delighted to hear that you were happy with your purchase.
Kind regards,
Jasmyn
Very helpful in supporting me to get…
Very helpful in supporting me to get the right perfume.
Gurpreet was jovial and attentive to my concerns.
She advise me to the best deal and nice perfume available.
I am very pleased with my purchase today.
Very good communication with me all way through my purchase.
Thank you
10 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team member. We are proud of our team and their dedication to providing excellent customer service. We appreciate your feedback and look forward to seeing you again soon!
Many thanks,
Jasmyn
Excellent experience 👏 best service …
Excellent experience 👏 best service of the refill of my perfume angel and lancome Grpreet
10 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your kind review! We're thrilled to hear you had a positive experience with our perfume refill service. We strive to provide excellent customer service and are happy to know we met your expectations.
Many thanks,
Jasmyn
Princess 101% customer service
Princess 101% customer service. Princess makes me feel that I spend more than what I actually spent.
7 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
We are so happy to hear you had a positive experience with our customer service! We strive to make every customer feel valued and appreciated. Thank you for sharing your kind words.
Best wishes,
Jasmyn
Great service from gurpreet great deals…
Great service from gurpreet great deals when you sign up
5 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are so happy to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Top shelf customer service
Top shelf customer service! served by Princess
4 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are so happy to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Gurpreet wow she is a great manager you…
Gurpreet wow she is a great manager you need to pay her more because she is a good advertiser wow
4 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
We appreciate your kind words about Gurpreet. It's wonderful to hear that she's making a positive impact. We're committed to recognising and supporting our employees and we'll certainly share your feedback with her.
Kind regards,
Jasmyn
I was attended to beautifully
I was attended to beautifully, respected and listened to. Enjoyed testing perfumes that I was curious about, even when I wasn’t ready to purchase I wished I could do so right away. My purchases were seamless, and my return was met well too. Love perfume shop, thank you!! 😊😊
20 January 2025
I applied the professionalism and…
I applied the professionalism and kindness of the staff at the Woolwich branch despite being extremely busy.
16 December 2024
Attentive
Great staff, extremely helpful patient and attentive.
Helped me find what I wanted.
27 November 2024
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