Very polite and friendly, we tend to always raise issues when things go wrong but forget to praise when something good happens . hence why I have taken time out to appreciate the wonderful service I r... See more
Company replied
Location
Switch locationc/o Superdrug 14-20 Powis Street, SE18 6LF LONDON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had such a lovely experience at This store today thanks to Natalie. She was friendly, patient and really knowledgeable about the different fragrances. She took the time to listen to what I was looki... See more
Company replied
I was served by Ms Princess at your Woolich branch this afternoon and her service was excellent. Her attitude is greatly worthy of every appreciation. Even when I had forgotten my bank card at the bra... See more
Company replied
I went to buy my partner a birthday fragrance and young lady called Natalie really helped me with my purchase ended up buying more than I intended thank you!
Company replied
Company details
- #35 of 116 best companies in Perfume store
- #67 of 219 best companies in Beauty product supplier
- #21 of 83 best companies in Cosmetics and Perfumes Supplier
- #41 of 129 best companies in Cosmetics shop
- #25 of 68 best companies in Flavours, fragrances and aroma Supplier
- #27 of 107 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug 14-20 Powis Street, SE18 6LF, LONDON, United Kingdom
4.8
Excellent
89 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Natalie was amazing and gave good…
Natalie was amazing and gave good recommendations. Amazing customer service !!
8 May 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Want to say big thank you to Nataly and…
Want to say big thank you to Nataly and to a manager to help me with choosing parfume for my partner as his birthday present. Wrapping was grate too. Thank you. ❤️❤️❤️👍
2 May 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Muhima
Muhima, she was so helpful in helping me choose a perfume. Very sweet girl.
30 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Ladies in here are amazing thank you so…
Ladies in here are amazing thank you so much
30 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Gurpreet in Woolwich branch was very…
Gurpreet in Woolwich branch was very helpful! They did not have the aftershave i was looking for but she went out of her way to find suitable alternatives which i purchased. Great customer service.
30 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Mohima is such a nice sales assistant…
Mohima is such a nice sales assistant who was helpful, nice and beautiful. Love her😍
30 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Thank Lisa for help with with my daughter 16th birthday present
Lisa was very helpful and provided a great service today.
Thank you Lisa @ Woolwich
29 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Had a good time shopping here
Had a good time shopping here. Thanks to Lisa
29 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Princess was very good sales lady
Princess was very good sales lady. She empowered me to be able to buy more perfume and her wrapping is amazing and excellent.
28 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Lisa at the Woolwich branch was…
Lisa at the Woolwich branch was amazing. I will visit again just for her. Very friendly informative and a beautiful smile thank you Lisa xx
24 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
The staffs are very friendly and have…
The staffs are very friendly and have good customer relations. Always smile.
24 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Respect was quite polite and respectful
22 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Staff were really friendly and they…
Staff were really friendly and they offered a lot of help and answered all my questions
15 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Great customer engagement
Prithi provided me with useful information and insight about the different types of parfumes and their effects when used, giving me a deeper understanding of what to purchase.
12 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
I bought 3 perfumes and the service was…
I bought 3 perfumes and the service was really good. The staff were very friendly and make me easy to get the service. Highly recommend. Do visit.😊😊
11 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your great review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Princess at the Woolwich branch…
Princess at the Woolwich branch provided an amazing service. She helped with the selection of a lovely gift perfume Very satisfied customer.
10 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
I a really good customer service for…
I a really good customer service for the lovely lady called Princess in Woolwich store. Great customer service and she helped me made the right choice. I really appreciate her service
10 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our team. We appreciate you taking the time to share your feedback. We are glad you enjoyed your shopping experience and found our team member to be so helpful. We strive to provide excellent customer service and are delighted to hear that you were happy with your purchase.
Kind regards,
Jasmyn
Very helpful in supporting me to get…
Very helpful in supporting me to get the right perfume.
Gurpreet was jovial and attentive to my concerns.
She advise me to the best deal and nice perfume available.
I am very pleased with my purchase today.
Very good communication with me all way through my purchase.
Thank you
10 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team member. We are proud of our team and their dedication to providing excellent customer service. We appreciate your feedback and look forward to seeing you again soon!
Many thanks,
Jasmyn
Excellent experience 👏 best service …
Excellent experience 👏 best service of the refill of my perfume angel and lancome Grpreet
10 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
Thank you for your kind review! We're thrilled to hear you had a positive experience with our perfume refill service. We strive to provide excellent customer service and are happy to know we met your expectations.
Many thanks,
Jasmyn
Princess 101% customer service
Princess 101% customer service. Princess makes me feel that I spend more than what I actually spent.
7 April 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hello,
We are so happy to hear you had a positive experience with our customer service! We strive to make every customer feel valued and appreciated. Thank you for sharing your kind words.
Best wishes,
Jasmyn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.