Very polite and friendly, we tend to always raise issues when things go wrong but forget to praise when something good happens . hence why I have taken time out to appreciate the wonderful service I r... See more
Company replied
Location
Switch locationc/o Superdrug 14-20 Powis Street, SE18 6LF LONDON, GB
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See what reviewers are saying
I had such a lovely experience at This store today thanks to Natalie. She was friendly, patient and really knowledgeable about the different fragrances. She took the time to listen to what I was looki... See more
Company replied
I was served by Ms Princess at your Woolich branch this afternoon and her service was excellent. Her attitude is greatly worthy of every appreciation. Even when I had forgotten my bank card at the bra... See more
Company replied
I went to buy my partner a birthday fragrance and young lady called Natalie really helped me with my purchase ended up buying more than I intended thank you!
Company replied
Company details
- #35 of 116 best companies in Perfume store
- #66 of 220 best companies in Beauty product supplier
- #21 of 83 best companies in Cosmetics and Perfumes Supplier
- #41 of 129 best companies in Cosmetics shop
- #25 of 69 best companies in Flavours, fragrances and aroma Supplier
- #27 of 108 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug 14-20 Powis Street, SE18 6LF, LONDON, United Kingdom
4.8
Excellent
89 reviews
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Excellent service Poppy at the Woolwich…
Excellent service Poppy at the Woolwich branch. Very friendly, helpful and patient!
1 August 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Nathalie was an absolute star..
Nathalie was an absolute star... I appreciated her advices and her patience...thank you Nathalie :)
25 July 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Very helpful with the advice
Very helpful with the advice, quick and prompt service
23 July 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Good customer care
The company really impressed me.
Alicia was exceptional.one of the best in recent times.
23 July 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Very cheerful and professional
Princess was Very cheerful and professional. Very supportive. Excellent customer service 👏
18 July 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you for your positive review. Thank you for choosing us to shop with, we truly appreciate you.
The Perfume Shop Team
Alicia was super helpful
Alicia was super helpful! She was super patient with my indecisiveness and I told her exactly what I needed and she delivered :)
7 July 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
Lovely experience here
Lovely experience here, staff are very helpful especially the girl with pink hair.
She helped out massively with a gift for my sister in law.
3 July 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hey,
Thanks for your review. I am pleased to hear you had a 5* experience with us.
Thank you!
The Perfume Shop.
Great Service From Natalie
A lovely woman called Natalie served me. Great with recommendations and also very patient. Couldn’t have asked for a better service.
4 July 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your kind words! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Apparently I forgot my blue light card…
Apparently I forgot my blue light card and even though I had my NHs badge I was denied any discount
25 June 2025
Reply from The Perfume Shop - Woolwich SD 559
Hi,
I am so sorry to hear this. Please can you pop in touch via email at reviews@theperfumeshop.com so we can look into this and resolve.
The Perfume Shop
Lisa is the best sales lady I have met
Lisa is the best sales lady I have met. She's so polite and cheerful.
She made me spend a lot of money without realising, because she's so sweet 😋
26 June 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Thank you so much for your review!
The Perfume Shop.
Pretty was very helpful and patient
Pretty was very helpful and patient. Excellent customer service
24 June 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you for your 5* review. Thank you for your support!
Kind regards,
Sharain
The Perfume Shop
Lisa helped me find a perfume for my…
Lisa helped me find a perfume for my younger brother and she was sooo efficient and niceee. Thanks so much lisaaaa!!!
16 June 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Thank you for your kind words!
The Perfume Shop
The ladies staff that attend to me…
The ladies staff that attend to me today has no customer service at all. The 3 of them at the counter just customer waiting while they stood discussing with each other. First time experiencing such attitude at that same shop because I have been shopping with them before and I never experience such attitude.
7 June 2025
Reply from The Perfume Shop - Woolwich SD 559
Hi,
We appreciate you bringing this to our attention. We're sorry to hear that you experienced such behaviour from our staff. This is not the standard we aim for, and we will address this internally to ensure it does not happen again. Thank you for your feedback.
The Perfume Shop
Excellent customer service....
Excellent customer service..... quite knowledgeable on cross selling ... bravo Mohima
3 June 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thanks for your review. I am happy to hear of your recent experience.
Sharain
The Perfume Shop Team
Florjan in woolwich
Florjan in woolwich
He is simply.the best and I wish he worked everyday.
Tonight as I came in the store I wished he was here and banggggg there he was
Bless him
20 May 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
I am so happy to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Sales team is selling
A short black girl with glasses I think her name was Erica attended to me a while back and helped me browse for a high quality perfume.
She ended up recommending me the burberry hero which was for a lack of better words.
Incredible.
Many thanks,
24 March 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Princess was prompt and her customer…
Princess was prompt and her customer service was first class
18 May 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Thank you for your positive review!
The Perfume Shop.
I was served by Erica who was lovely
I was served by Erica who was lovely. She was very attentive and did a great job in assisting me in selecting a fragrance. She also wrapped my gift set perfectly!
12 May 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Hi,
I am so pleased to hear you had a 5* experience with us. We appreciate you and your support, thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The Perfume Shop Team
Gurpreet was fantastic she’s such a…
Gurpreet was fantastic she’s such a lovely lady.
Helped me out a lot and ended up buying two perfumes with great savings.
9 May 2025
Unprompted review
Reply from The Perfume Shop - Woolwich SD 559
Thank you for your positive review!
The Perfume Shop.
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