The guys at vodafone buxton are outstanding. Find Amos, Marjorie brilliant. We have dealt with nisha on numerous occasions and trust her 100% she has been very helpful, with choosing phones, the corre... See more
Company replied
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Review summary
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Great service from Dave at Vodaphone, Exchange Shopping Centre, Rochdale. Went to upgrade from SIM only to phone. Painless experience, lots more options than on the website. Took a while (systems very... See more
Company replied
Fantastic service from Kurt, the manager at Vodafone Ipswich. He was friendly, knowledgeable and really took the time to understand what I needed. Everything was explained clearly, and I never felt... See more
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Ben was really patient and helpful in trying to get our monthly costs down, not only on one phone but also our broadband package, saving us money each month. He also upgraded another phone’s SIM at th... See more
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Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
140k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Poor quality at EXTORTIONATE prices
Poor quality at EXTORTIONATE prices. I ran out of data a couple days before the end of the month. The only thing they offer is to pay £17 for 2Mb of one-off extra data, hoping their clients will be desperate enough to pay that. This is while Giffgaff offers UNLIMITED data for £14 a month!! Better still, they shut down their website for maintenance so I couldn’t purchase the data even if I wanted to. I bought an unlimited eSIM with Maya for £6 instead and will definitely be saying goodbye to Vodafone as soon as my 2-year plan expires. Ironically, even though I have a SIM-only plan, I cannot cancel early without paying the whole price of 2 years upfront. It is beyond me how that entrapment is legal where Vodafone’s upfront investment in me was exactly £0 - it’s not like they had to send engineers to connect a fiber optic cable… Would love to join a class action claim when they get one.
22 August 2026
Unprompted review
Great customer service from Katie in…
Great customer service from Katie in Vodafone Swansea store.
Helped transfer my 3 account to a new mobile and assisted and advised with the setting up of home broadband contract. Very pleasant and informative employee.
21 August 2026
Unprompted review
Great experience visiting the…
Great experience visiting the Haverfordwest store today! Received professional advice, all the clear information I needed, and very friendly customer service. Highly recommend!
21 August 2026
Unprompted review
Faultless Customer Service
Fantastic customer service from both the lads who were working on the afternoon of Friday 21st August. I was assisted by Ethan who was faultless throughout the process of ordering me a new phone, providing informative direction and guidance to ensure I was purchasing the correct handset and plan.
Both were great at building rapport and therefore epitomise fantastic interpersonal skills. I fully hope that their line managers are aware of their invaluable skill sets.
Thank you.
21 August 2026
Unprompted review
Great customer service
Great customer service
Arslaan sorted us as quickly and efficiently as he could
21 August 2026
Unprompted review
Service was great
Service was great, Yusuf was of great help, explained the hole process smoothly and got us great deals
21 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fraudulent missed appointment
Fraudulent missed appointment - Order WEB-0001000057157446I am writing to expose a critical service failure. My broadband installation was scheduled for today, August 21st, 2026. I received over 10 reminders this week confirming the appointment. I took a day off work to wait, but the engineer failed to show up, failed to call, and fraudulently logged a "missed appointment" claiming I wasn't home.Now I am being told the earliest date is August 27th. This is completely unacceptable. I have a 2-year-old child at home who has been without TV and streaming services for a week and is extremely stressed. We cannot wait another week because of your operational failure. Due to a language barrier, I cannot use your phone support.I demand an immediate priority installation slot within 48 hours, plus my Ofcom compensation.Account: XXXXXX2930Order: WEB-0001000057157446
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Felipe,
I sincerely apologise for the difficulties you have experienced with your broadband installation and the missed appointment. I completely understand how frustrating it must be to receive multiple appointment reminders, arrange your day around the installation, and then have the appointment incorrectly marked as "missed" when no engineer attended. I also appreciate the impact this delay is having on your household, especially given that you have been without TV and streaming services for an extended period.
Please be assured that this is not the level of service we aim to provide, and I am truly sorry for the inconvenience and disappointment caused. I would therefore recommend contacting our dedicated support team on 0333 304 0191 or reaching out via Live Chat here: http://vodafone.uk/2LCJiTm. They will be best placed to review the order, discuss the available options, and provide the latest updates regarding your installation appointment.
If you ever need anything else, please feel free to reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
He very great and helpful thank you so…
He very great and helpful thank you so much you don a good job
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Mrs Noiniti,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kingsheath Vodafone is brilliant…
Kingsheath Vodafone is brilliant amazing service from Sam, Kas and Dil really welcoming and efficient
21 August 2026
Unprompted review
Reply from Vodafone UK
Hi Sophie, thank you so much for your wonderful review and the amazing support you’ve shown for Sam,Kas and Dil, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Excellent customer care
Excellent customer care, attention to detail and assistance by the staff was fantastic
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Scott,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Phone was playing up came into the…
Phone was playing up came into the store to get some help with it. served by Ricardo who managed to get me updated and sorted me a new phone out. love it thank you very much Ricardo
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey there,
Thanks for the lovely review and fantastic support for Ricardo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Barnsley staff
Emma, Jane and Fiz at Barnsley store was excellent in their job role. Had lots of patients when upgrading. Their knowledge of their products was excellent and couldnt have completed this upgrade with out their assistance.
Brilliant customer service and will be using their services again
17 August 2026
Unprompted review
Reply from Vodafone UK
Hey Angela,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service and Good…
Excellent customer service and Good customer experience 👏 from Amy - Bournemouth Branch
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Ayodele,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I will like to thank Jack and Oliver…
I will like to thank Jack and Oliver for their wonderful service. I am very grateful for their customer service and thankful I switched over to Vodafone.
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Mehmet,
Thanks for the lovely review and fantastic support for Jack and Oliver.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hey Karl,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Poor tesponse
Had some helpful staff over the years but not impressed by the manager’s attitude towards our complaint recently. Simply wanted upgrade broadband and mobile package in early June. Been in 4 times now. Not sorted - that’s up to us apparently. Today Luke told me I was rude. I corrected him and explained that I was frustrated no one was taking any ownership of mistakes. He rejected the idea there had been mistakes made - so why have we been waiting 2.5 months to sort out something relatively simple?
21 August 2026
Unprompted review
Reply from Vodafone UK
"Hey Helen,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please be aware that this is not the level of service we aim to provide to our customers. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team"
Kas was very friendly very helpful and…
Kas was very friendly very helpful and very knowledgeable .
Very grateful for the help.
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Phil,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
"Hey Gary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Reply from Vodafone UK
Hi, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
good service and value thanks billy
21 August 2026
Unprompted review
Reply from Vodafone UK
"Hey Kayla,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
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