Vodafone UK Reviews 

I would like to say that I am very grateful for Vodafone help in investigating an unauthorised access to my hotspot WiFi sending me all information for the last 18 months very quickly.
Thank you very much for your support!

Appalling customer service

I have been trying to resolve an issue with VOXI/Vodafone since the beginning of May. It is now October, and after six months of frustration, hours spent on the phone and countless attempts to get this sorted, I am still incredibly disappointed with how I have been treated.

The issue originally arose from poor mobile service and being charged for plans and services that I did not feel I was receiving as expected. Following these problems, I was told that I would receive a £52 refund. I relied on that assurance, only to spend the following six months chasing the money I was promised. Despite repeated contact and numerous attempts to resolve the matter, I have still not received a satisfactory outcome.

Throughout this process, I have been asked to provide multiple bank statements, spent hours speaking to customer service and dealt with multiple specialists. I have repeatedly explained my situation, supplied the documentation requested and been passed between departments, yet nobody seems willing to take ownership. Even after all this, my requests to escalate the complaint have been refused.

Most recently, I was told that a senior complaints manager would take ownership of my case and ensure I was looked after. I was also told that an investigation would be carried out to establish why my refund had not been paid. It has now been two weeks since I was given these assurances, and I have received no meaningful update, no information about the investigation and no resolution. Once again, I have been left chasing promises that have not resulted in any progress. At this point, I have little confidence in the assurances I am given.

What is most frustrating is the way this experience has made me feel as a customer. At no point have I felt valued, listened to or made to feel that my concerns are worth anyone’s time. I have made every effort to cooperate and given the company ample opportunity to put things right. Instead, I feel as though I am being passed around without anyone taking responsibility for resolving the issue.

This is no longer just about £52. It is about six months of wasted time, poor mobile service, charges I dispute, a promised refund that remains unresolved and a complete lack of accountability. Problems can happen with any provider, but the real measure of a company is how it puts things right. In my experience, Vodafone have failed to do that.

The consequences for Vodafone are now much greater than £52. I have decided not to use Vodafone as my broadband provider purely because of this experience. They have lost the opportunity to win more of my business because of how they have handled a relatively small refund. That is an extraordinary failure of customer retention.

If this is how a customer can be treated over £52, it seriously undermines my confidence in trusting the company with other services. Customer loyalty is earned through good service, honesty, accountability and a willingness to resolve problems. Refusing to escalate a complaint, followed by further assurances that lead nowhere, achieves the exact opposite.

I want Vodafone to understand that this is not simply a complaint about a delayed refund. It is about how this experience has made me feel: unimportant, undervalued and as though my time and concerns do not matter.

An absolutely dreadful experience. Six months, hours wasted, multiple specialists, repeated bank statements, an unfulfilled promise of a senior complaints manager taking ownership, and an investigation that I have heard nothing about. Still no satisfactory resolution.

Vodafone have turned a £52 refund into the reason I will be taking my business elsewhere. I would seriously think twice before choosing VOXI or Vodafone.

Dennis was amazing and very kind , very helpful, thank you so much for your time and your help.

Amina was amazing great customer service.

I have been a loyal customer to Vodafone for over 20 years and in a matter of weeks have destroyed that.

I booked a home move for the 2nd Sept, in which two Openreach operatives arrives and informed me that additional work would be required, which shouldnt take any longer then three weeks.

As the weeks went by, the only way I could get updates was for me to constantly call Vodafone and on all occasions it was excuse after excuse.

By the end of Oct, still without internet, I called Vodafone to be told, "that the next available update would be mid Jan 2027". They offered no alternative, ie a dongle and took zero responsibility for a six month delay by the time Openreach would get round to installing the cable. SIX Months!!!

I asked to terminate my contract early for which Vodafone said no. After escalating my complaint they agreed to terminate without any fees.

I've now gone with another supplier and I'll be up and running in 2/4 weeks.

It's 2026 yet Vodafone and Openreach acted as if it was a brand new system.

Poor customer service from both parties especially who held my contract, VODAFONE.

Mara was so helpful and friendly. Best customer service I've experienced in a long time. Dealt with my reason for visiting thoroughly and clearly and made me feel comfortable and at ease. Really appreciated her help. Deserves a raise!

Once again, as in the past, Vodafone outdid themself with their poor customer service. I had changed to a different provider (hallelujah!) but Vodafone owed me £20. I called them to get the money returned to me and jumped through many hoops of security questions only to be told that one of my many answers didn't match up. Even though the others did and there is no way they cannot confirm my identity with the information I provided. I tried to reason with them and then the line went dead - the guy had just terminated the call! Unbelievable, but not my first experience like that with Vodafone. The amount of frustrating calls I had with them over the years! Good riddance. Hope they go under

Darren was so helpful fixing my mums phone and plus getting started up with a new contract

Stef provide amaizing customer service and i got a nice deal, recommnd

Appalling customer service. I switched my current provider through Vodafone and was promised a voucher for Amazon for £125. Two months later and still not here and when I chase this up the advisor takes an HOUR to get to the point and then to tell me that they don’t offer anything.
Complete scam and waste of my time. It’s a shame as the broadband provider is decent.

But don’t expect to get any of the incentives they offer if you switch.

I am very satisfied and happy because they are very fast with their service

Katie and Jonathan sorted my contract with great efficiency
Thanks again D Ramsay

I am writing this review on behalf of my elderly neighbour who has partial loss of sight and debilitating arthritis so unable to write. Unfortunately she had her phone stolen whilst shopping in the market. She went into the shop slightly disoriented and Hardev helped her with getting a SIM to contact her family. Days later when she visited again wiht her new replacement handset, he patiently sorted out her issues with keeping the same number and contacts. She is most grateful for the outstanding service received and this experience has helped restore her faith in the kindness of strangers.

Came in as kept getting pop ups on my phone. Harri solved it very quickly good service

Stef and Rafael deliver very good customer service, they been welcoming and friendly and patient with me making sure I understand everything regarding this technology

Tolos Excellent service from Vodafone! The staff member was very friendly, professional, and helpful. They explained everything clearly, answered all my questions, and made the whole process smooth and easy. I really appreciate their patience and excellent customer service. Highly recommended!

Yeah, I'm speaking about my recent experience at Vodafone.In the arnandale centre, in Manchester, everything was fine, friendly and very helpful.And we're very grateful thank you Attique

Amazing service from Jordan. Couldn't be more happy, recommend him

Ethan was great quick n informative

Very informative and well mannered gentleman. Tim was helpful, patient and explained everything in detail.