3Dsimo 

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Rated 1 out of 5 stars

Ordered an Itron clock in January 2022. Never received anything and the Support does not answer. 79,99€ for nothing.

Rated 1 out of 5 stars

The pen stopped working properly after 5-6 uses. I have attempted to contact support several times over a one month period and have received no response to my warranty claim nor an acknowledgemen... See more

Rated 3 out of 5 stars

Original Post: "Ordered nixie clock kit months ago. Received an email saying they were running late and expect in September. Approaching end October and still haven’t received it." Update: arrived... See more

Company replied

Rated 4 out of 5 stars

Pros: Versatile, small form factor, comfortable and easy to hold and use. Works with (some) flexible filament, but does not have a temp setting for it. Lots of accessory options make it a very usefu... See more

Company replied

Company details

  1. Electronics store

Information provided by various external sources

We're young, innovative company helping your fantasy come to reality. Our main focus is offering creative tools for people of all ages.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Positive feed back

Positive feed back, I have purchased 3dsimo mini and subsequent orders of filaments, and am pleased with my choice. Most enjoyable. Have created objects of art.

Thank you for the opportunity to post positive feedback

18 May 2018
Unprompted review
Rated 5 out of 5 stars

A good tool

I bought 3dsimo mini for my 10 year old daughter. She quickly learned to work with it and now it's hard to tear away from this work. The system of extensions is really very convenient and makes of 3dsimo mini not just a toy, but a useful tool in the house.

17 May 2018
Unprompted review
Rated 5 out of 5 stars

Quite Decent

As soon as I opened the box learning how to use the pen was simple, easy, and very entertaining. I honestly see myself no l longer using clay to sculpt. The pen is great. Thank you!

17 May 2018
Unprompted review
Rated 5 out of 5 stars

I am very happy with this product

I am very happy with this product! Everything works just as promised. The only complaint I might have is that the USA outlet converter wobbles a little bit, which is annoying because sometimes it comes unplugged. But other than that, I absolutely love it!

17 May 2018
Unprompted review
Rated 5 out of 5 stars

I love my 3dsimo mini. Its the best multitool out there!!!

I love my 3dsimo mini that I've had for a long time now. I clean it every time I use it and it still works like it's brand new. I love all the attachments that come with it because it helps me fix a lot of things around the house on a daily basis. I really recommend the 3dsimo mini to a lot of people who would like to have on tool to do a lot of things. Customer service is also really great and the got in touch with my quite fast by email and phone.

16 May 2018
Unprompted review
Rated 5 out of 5 stars

The 3dsimo mini came as expected and…

The 3dsimo mini came as expected and looked great. I did notice a slight difference in the extrusion tip from what ive seen online and in videos, but it didnt have any affect on its operation. I have had fun learning how to use it and look forward to the many planned projects ahead. Thank you for an awesome product!

15 May 2018
Unprompted review
3Dsimo logo

Reply from 3Dsimo

Hello, Mr. Castro,

the different tip is our newer ceramic tip, instead of brass. It's a step-up in consistency, accuracy and durability. I hope our product serves you well.

Best regards, 3D Simo Support
support@3dsimo.com

Rated 3 out of 5 stars

problem resolved-received full refund.

Purchased the 3d simo basic for my son's birthday. Very disappointed as it stopped working 5 minutes after he began using it. I have written 5 emails to customer service asking to return the product and receive a refund. I get NO response.

I am happy to report that I have received a full refund for the 3d simo pen. The customer service representative got in touch with me and handled my issue expediently.

15 May 2018
Unprompted review
3Dsimo logo

Reply from 3Dsimo

Hello Wendy,

Thank you for your review, and we apologise for the issues. One of our colleagues has contacted you now, and we believe that he will solve your problem today.

Best regards, 3D Simo Support
support@3dsimo.com

UPDATE
Wendy got refunded full price.

Rated 4 out of 5 stars

Great product

Great product, does everything it was meant to do. I've used it in multiple projects and had no issues with the pen. The phone app is also an amazing addition to the device as it allows for more control. Will buy from this company again.

14 May 2018
Unprompted review
Rated 4 out of 5 stars

Pretty cool

Great product, the only thing I would complain about is the fact that we cannot change nozzle size but it isn’t that compromising, would recommend this to anybody, the other functions work great !

13 May 2018
Unprompted review
Rated 4 out of 5 stars

Hi from spain

Good afternoon.
thanks for contacting me.
the product works correctly, what I do not like are the finishes. The plastic does not look good quality.
Another point that I did not like, is the communication with the company. since he does not respond to all the e-mails.
thanks for everything

13 May 2018
Unprompted review
3Dsimo logo

Reply from 3Dsimo

Hello David,

in case if any complains or questions about our products, please contact our technical support.

Best regards, 3D Simo Support
support@3dsimo.com

Rated 4 out of 5 stars

The pen is working great!

There were only two things I could think of about the pen which could be improved. Perhaps it could be weighted for a better balanced feel in the hand and the plastic seams could be smoothed out a bit. Other than that, the pen is working great!

13 May 2018
Unprompted review
3Dsimo logo

Reply from 3Dsimo

Hello Mr. Bell,

thank you for your suggestions, we'll take them to account when we develop our next product.

Best regards, 3D Simo Support
support@3dsimo.com

Rated 4 out of 5 stars

It had some problems when it comes to PLA and Battery Pack.

It had some problems when it comes to PLA filament. Even though you have chosen the fastest speed - it extrudes slow - thus it might stuck in the nozzle so sometimes you just set it in the middle speed. The battery pack is somewhat loose you have to use a toothpick to align the connectors but when you're using it.. sometimes it disconnects so you have to put tape around it which does not look good on the video since I also post on my social media accounts (Instagram and YouTube). And the battery kinda drains easily since I use the 3DPen function most often. I love the soldering attachment since it's easy to clean after use (and can be used for plastic as well).
The wood burning and foam cutter function are both excellent. They give you a long length of nichrome wire.

11 May 2018
Unprompted review
Rated 2 out of 5 stars

Used to be cool plastic. Now it's just plastic.

Was great! Now it's just a piece of junk- doesn't work, because it literally melted itself. Now the handle is hot as hell, and nothing comes out. Takes hella long to heat up. I literally have been using it for like 30 minutes, trying to make something and in the middle of making my beautiful creation there's this holy hellish scream coming from my vocal cords screaming for help because i'm literally being immolated for god. pls replace

28 April 2018
Unprompted review
3Dsimo logo

Reply from 3Dsimo

Hello Ottomanball,

We are terribly sorry about your bad experience and we'd like to help you the best we can.
Could you please send us a picture of the melted pen, so we can help you get your 3D pen back to work?
Could you send us your order number as well?
Thank you.

Best regards, 3D Simo Support
support@3dsimo.com

Rated 1 out of 5 stars

Cheat

No goods, no answers. Never again!

13 March 2018
Unprompted review
3Dsimo logo

Reply from 3Dsimo

Hello Mr./Mrs. Reto.

May I ask you what went wrong?

Thank you.
3D Simo Support
support@3dsimo.com

Rated 1 out of 5 stars

TOTAL SCAM X 2

Backed them through Kickstarter in Sept. 2015. To date, have received NOTHING - not even a defective product. All email messages to them have been ignored - NO RESPONSE! This is a TOTAL SCAM.

Update 06/04/18: Was finally contacted by them on May 11th, promising to send me what I ordered, and asking for my shipping address, which I immediately sent them. Here we are, weeks later, and surprise, surprise: received NOTHING from them. TOTAL SCAM AGAIN. If I could possibly give them a ZERO star rating, I would.

31 January 2018
Unprompted review
3Dsimo logo

Reply from 3Dsimo

Hello,

We are terribly sorry for our slow communication.
Please send us your backer number, address where we can deliver our product and full name to:

Best regards, 3D Simo Support
support@3dsimo.com

Hello,

we have send you your reward from kickstarter. It was delivered 7.6.2018.
Can you please confirm here that you received your reward?

Thank you very much

Kind redards
3D Simo team

Rated 1 out of 5 stars

I wish I'd seen this page before I …

I wish I'd seen this page before I ordered one! Same thing as everyone else. Defective. Melted after 5 minutes of use and I have sent countless emails and not received any response whatsoever. Don't waste your money!

20 January 2018
Unprompted review
3Dsimo logo

Reply from 3Dsimo

Hello Mrs. Schroeder,

We are terribly sorry about your bad experience and we'd like to help you the best we can.
Could you please send us any photo or video of the melted 3D tool so we can help you?
Thank you.

Best regards, 3D Simo Support
support@3dsimo.com

Rated 1 out of 5 stars

FAULTY PRODUCT! DO NOT BUY!

I received the product only to find it that after 1 use the 3D printing attachment burned through itself! I have tried contact the company numerous times now and no response have come back. Never purchase from this company! I will be going to my bank to get this sorted out.

17 January 2018
Unprompted review
3Dsimo logo

Reply from 3Dsimo

Hello Mr. Rome,

We are terribly sorry about your bad experience and we'd like to help you the best we can.
Could you please send us any photo or video of the burned through 3D tool so we can help you?
Thank you.

Best regards, 3D Simo Support
support@3dsimo.com

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