We would like to thank Debbie, the in store advisor, for the help and guidance she gave us in order to make the best choice for our Mums Wheelchair. The pros and cons of each model were explained in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dawn was a fabulous help today. Visited the store in the early stages of accepting my need to be an ambulatory wheelchair user. She was kind, polite & knowledgeable about the products on offer/what mi... See more
Company replied
We are a retired couple and visited the Fareham shop to enquire about riser/recliner chairs to future proof our apartment in preparation for later years. We were served by Jane, who gave us a compreh... See more
Company replied
My friend and I visited Eden Mobility in Scarborough to see if we could get a replacement star knob for a walker rollator which was missing and not ideal. We were on holiday and just visiting for... See more
Company replied
Company details
- #17 of 73 best companies in Mobility equipment supplier
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
16 - 20 High Street East, DN15 6UH, Scunthorpe, United Kingdom
- 01724 747477
- www.eden-mobility.co.uk
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Visited the Eden Mobility shop in Middlesbrough
Visited the Eden Mobility shop in Middlesbrough looking for a new road scooter. Spoke to a lovely member of staff called Nick who couldn't do enough for us. We had been looking at a few scooters in different shops in the area but bought the one in Eden mainly due to the interactions with Nick, his enthusiasm for the products and his knowledge. Out of all the shops we went in to Eden had by far the best customer service and we were able to come to a deal for the scooter we wanted.
29 June 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Shantell who works in your Leicester…
Shantell who works in your Leicester store is amazing most polite and caring person to know she is amazing on how she talks to the customers and treats them keep up Ur amazing work shantell
1 July 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
We met Paul.he is a lovely guy.very…
We met Paul.he is a lovely guy.very helpful and he's got a great sense of humour.he has arranged for us to get a viewing at home tomorrow and hopefully we will buy the scooter .I was impressed with the shop as well nice and clean and welcoming .Margaret wood
1 July 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review. We're delighted to hear about your positive experience with Eden Mobility.
Reviews like yours mean a great deal to us and our staff, who work hard every day to provide the best possible service and support. Your kind words will be shared with the team and are truly appreciated.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Sitting on a cloud again
I needed a replacement pressure relief cushion and visited Eden Mobility in Mansfield. I explained the situation to Paul Wilson in the shop. He explained all the variations of cushion available and their qualities. In the end I selected the cushion that, given his comprehensive explanation, I felt would be most suitable and so it has proved I now have my comfortable seat back again. I cannot thank him enough for his time and effort to help me with my purchase.
24 June 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Great service
Dawn the girl in the hartlepool store was really good . Very helpful and really friendly would definitely recommend.
23 June 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
I was very happy with Shantel who works…
I was very happy with Shantel who works for Eden mobility. She couldn't do enough and i was very impressed and pleased to have her help.30
30 June 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Friendly and helpful …
We went to the one at Ripley Derbyshire to look at wheelchairs for myself because we needed to buy a lightweight one, and one that could fit in the boot of our car. We've been there before to buy a four wheeler walker so we knew Julie would be able to find me the best one to fit my needs, she was very caring and helpful I'd definitely recommend going there
27 June 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Shantel is amazing always very friendly…
Shantel is amazing always very friendly helpful have come to this shop many times for my service users
30 June 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Very happy thank you Sophia for your…
Very happy thank you Sophia for your help yesterday from Robert Hutchinson and Barry Leppard
29 June 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Great company and staff.
Bought my first Mobility scooter on19th June from the York shop the assistant called Amanda was very helpful and very patient with us we are both 80,scooter delivered 26th, delivery man also helpful very pleased with scooter pleased too review staff,company.would definitely recommend.
19 June 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review—it really means a lot to us. We’re so glad you had a great experience and truly appreciate you taking the time to share it.
Warm regards,
Eden Mobility
Nice people to deal with.Lucie was…
Nice people to deal with.Lucie was really helpful.
29 June 2026
Unprompted review
Reply from Eden Mobility
Thank you for a lovely review.
Warm regards,
Eden Mobility
Customer service from the NEW Manager and Emily …
Customer service from the NEW Manager - Stephen and the shop assistant - Emily 100% care and attention and very professional. Made my dreams come true.
A BIG BIG THANKYOU to Emily and would recommend Eden to anyone who wishes to shop there.
From Sharon & Richard.
29 June 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review , we will be sure to pass on your kind words.
Warm regards,
Eden Mobility
I was looking for a scooter
I was looking for a lightweight, easy to use scooter, and my son told me about the Eden Mobility shop in North Point Shopping Centre.
I visited, and talked with the lovely shop staff member Sarah. She showed me a scooter, talked me and my son how it came apart to get it in the car. She then helped order the one I selected.
I’d highly recommend Eden, as they are friendly, accommodating and very helpful.
Thank you
25 June 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review!
We’re delighted to hear that you had such a positive experience with us at our North Point Shopping Centre store. It’s great to know that Sarah was able to help you and your son find the right scooter and explain everything clearly, especially how easy it is to take apart for transport.
We really appreciate your recommendation and your lovely feedback about our team being friendly and helpful—it means a lot to us.
If you ever have any questions or need any further assistance, please don’t hesitate to pop back in or get in touch.
Many thanks again, and we hope you enjoy your new scooter! 🚶♂️✨
Warm regards,
Eden Mobility
I was treated with respect and made to…
I was treated with respect and made to feel comfortable by Ryan. A colleague offered me a coffee or tea and as it was a very hot day gave me her fan to use which was most welcome
27 June 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review!
We’re really pleased to hear that Ryan made you feel comfortable and treated you with respect during your visit—that’s exactly the experience we aim to provide for every customer. It’s also wonderful to know that our team went the extra mile on such a hot day by offering refreshments and even a fan to help keep you cool.
Your kind words mean a great deal to us, and we’ll be sure to pass your feedback on to both Ryan and the team.
Warm regards,
Eden Mobility
Helpful advice and pleasant experience
Called in yesterday with my mother . Lou who looked after us was great really pleasant and informative all in all a great experience and mother loves her scooter 🛵
25 June 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your lovely review!
We’re delighted to hear that you and your mother had such a positive experience in store. It’s great to know that Lou looked after you so well and provided helpful, informative guidance throughout your visit.
Most importantly, we’re so pleased to hear your mother loves her new scooter 🛵 — that’s exactly what we strive for!
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your kind words on to Lou.
If there’s anything else we can help with, please don’t hesitate to pop back in and see us.
Many thanks,
– The Eden Mobility Team
Eden Mobility excellent service
My wife and I attended Eden Mobility in Grimsby; my wife was not sure whether she wanted a powered wheelchair or a scooter.
Jamie Dawson, the manager, spent time explaining the advantages and disadvantages of both. He took all the relevant information about my wife by which time my wife decided she wanted a mobility scooter. Any selected unit had to be boot compatible and portable. We saw a folding unit, but my wife decided against it as she felt insecure. A second option was offered, a Bootmaster Elite, and my wife found this very suitable. Jamie got the keys and took my wife for a short test drive. My wife was so impressed that we decided to go ahead with a purchase. Jamie showed me how to dismantle the unit and reconnect all the parts, His explanations were very thorough. I enquired about delivery times and it was suggested that it could take up to two weeks due to high volumes of orders. This was acceptable to us, but after completing our order, we arrived home to receive a telephone message asking if we could take delivery in two day's time. That is an excellent service. We are now in possession of the Bootmaster Elite scooter, my wife is entirely satisfied and we can highly recommend the service we received from Jamie and from Nicola in logistics. Thank you all for your kind support.
25 June 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re absolutely delighted to hear about your experience at our Grimsby store. It’s wonderful to know that Jamie took the time to fully understand your wife’s needs and clearly explain the options available, helping her feel confident in choosing the right mobility solution. Finding the perfect fit is so important, and we’re pleased the Bootmaster Elite proved to be such a great choice.
It’s also great to hear that the demonstration and guidance on dismantling and reassembling the scooter were helpful—our team always aims to ensure everything is straightforward and stress-free. We’re especially pleased that we could surprise you with an earlier delivery than expected, and we’ll be sure to pass on your kind words to Nicola in logistics as well.
Most importantly, we’re thrilled that your wife is happy with her scooter and wish her many enjoyable journeys ahead.
Thank you again for your recommendation and kind support—it truly means a lot to us.
Warm regards,
– The Eden Mobility Team
Reply from Eden Mobility
Thank you for a lovely review.
Warm regards,
Eden Mobility
Michelle and sam are a valuable asset…
Michelle and sam are a valuable asset to your company well done x
27 June 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind words!
We’re delighted to hear that Michelle and Sam made such a positive impression. They truly are a credit to the team, and we’ll be sure to pass on your lovely feedback to them.
We really appreciate you taking the time to share your experience—it means a lot to us.
Many thanks,
– The Eden Mobility Team
Both Sam and Michelle have been amazing…
Both Sam and Michelle have been amazing and are a valuable asset to the company brilliant service
27 June 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review!
We’re thrilled to hear that both Sam and Michelle provided you with such amazing service. They really are a fantastic part of our team, and your feedback means a great deal to us.
We’ll be sure to pass your lovely comments on to them—they’ll be delighted!
Thank you again for taking the time to share your experience.
Many thanks,
– The Eden Mobility Team
Excellent service very welcoming would…
Excellent service very welcoming would highly recomend going to this shop michelle catered for our every need didnt try to fob us of lovely lady and very patient ty
26 June 2026
Unprompted review
Reply from Eden Mobility
Thank you for your lovely review, we will be sure to pass this to Michelle.
Warm regards,
Eden Mobility
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