We were forced into buying a recumbent bike for medical reasons and from the very first call, Ricky Osborn at Fitness Superstore Tunbridge, was absolutely fantastic. He guided us through the minefield... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I popped into store during the week to look over some adjustable dumbbells for me and my son, I was shown what was on offer by very knowledgeable staff. While looking online at the Bowflex dumbbells... See more
Company replied
We visited the store wanting to buy a treadmill. Cameron went through all the different options within our budget encouraging us to try them. We did not feel pressurised and Cameron was very patient a... See more
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Excellent customer service. Great advice. The guys working in the Norwich store were very professional and knowledgeable. Jordan helped me choose the right piece of equipment for me, and it was reall... See more
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Company details
- #6 of 47 best companies in Exercise Equipment Shop
- #26 of 235 best companies in Fitness and nutrition
- #5 of 41 best companies in Fitness Equipment Wholesaler
- #2 of 4 best companies in Indoor Cycling
- #35 of 131 best companies in Sporting Goods Shop
About Fitness Superstore
Written by the company
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
Written by the company
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
Contact info
13 Gate Lodge Close, NN38RJ, Northampton, United Kingdom
- 01604 673000
- reviews@fitness-superstore.co.uk
- www.fitness-superstore.co.uk
4.8
Excellent
35k reviews
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Great custoomer experience
Great custoomer experience, very knowledgable staff and easy order to make
21 August 2026
Unprompted review
Reply from Fitness Superstore
Gregor Morris,
We're so pleased to hear you had a great customer experience and found our staff very knowledgeable. We're also glad that placing your order was easy. Thank you for your kind words.
Kind Regards
Fitness Superstore Tunbridge Wells
Very good customer service
Fitness Superstore have a comprehensive range of products both online and instore. When so much business is ONLY done on line it was refreshing that when I had issues of my own making (I ordered the wrong stuff 🤦♂️) I was able to speak with them and resolve the matter in a way that worked well for me - the customer. Good to see some businesses still putting the customer first.
13 August 2026
Reply from Fitness Superstore
Dear John Shepherd,
We are so pleased to hear that you had such a positive experience with us, especially regarding our comprehensive range and the support you received. It's great to know that we could help resolve your issue effectively.
Kind Regards
Fitness Superstore Northampton
Great stuff
10 March 2026
Very efficient and helpful visit to the…
Very efficient and helpful visit to the store. Ricky went straight to the options I needed to consider and gave straight advice in response to my questions. No pressure or cheesy sales talk.
22 August 2026
Unprompted review
Reply from Fitness Superstore
James Clarke,
We're so pleased to hear you had such an efficient and helpful visit to our store. It's wonderful that our team member provided clear advice without any pressure.
Kind Regards
Fitness Superstore Tunbridge Wells
Excellent store, very friendly and helpful staff.
Steven was very helpful with our purchase, guiding us through the highlights and features of all the equipment we were interested in. Store is well equipped and laid out very well. Very good service overall. Should be first choice for anyone buying fitness equipment.
23 August 2026
Unprompted review
Reply from Fitness Superstore
Anonymous ,
We're delighted to hear about your positive experience and that Stephen was helpful in guiding you through the equipment. It's wonderful that you found our store well-equipped and laid out. We truly appreciate your recommendation!
Kind Regards
Fitness Superstore North London
Bowflex ex demo
I popped into store during the week to look over some adjustable dumbbells for me and my son, I was shown what was on offer by very knowledgeable staff.
While looking online at the Bowflex dumbbells I noticed the sheffield store had a set of ex demo for sale at a reduced cost. I called in store and Justin sorted everything out swiftly, even adding an additional discount offer, thanks Justin.
If you’re looking for some quality service and equipment, I wouldn’t hesitate to recommend. 5stars*****
23 August 2026
Unprompted review
Reply from Fitness Superstore
Paul Jones,
We are absolutely thrilled to hear about your positive experience at our store! It's wonderful that our team was able to provide you with knowledgeable assistance and help you find the perfect equipment. We're especially pleased that everything was sorted out swiftly and efficiently. Thank you for your kind recommendation!
Kind Regards
Fitness Superstore Trust Pilot Team
Reply from Fitness Superstore
We're so pleased to hear about your positive experience.
Kind Regards
Fitness Superstore Newcastle
Great service and great equipment multi…
Great service and great equipment multi gym, very happy with my purchase. Delivery was a bit hit and missed but eventually it arrived.. the technician installer was spot on and communication was excellent 👍
Thanks for your services Dan 😊
14 August 2026
Reply from Fitness Superstore
Guest,
We're so pleased to hear about your positive experience with the equipment and the excellent service from our installer. We appreciate your feedback regarding the delivery and are glad everything arrived safely.
Kind Regards
Fitness Superstore Trust Pilot Team
Jack our sales advisor was not pushy…
Jack our sales advisor was not pushy and gave us space and time and when asked gave us the information we required. As a result he got the sale.
Good overall experience and first time using the store after some online research
22 August 2026
Unprompted review
Reply from Fitness Superstore
David Newton,
We're so pleased to hear that our sales advisor provided you with excellent service, giving you the space and information you needed to make your decision. It's wonderful that you had a good overall experience as a first-time customer!
Kind Regards
Fitness Superstore Trust Pilot Team
At fitness superstore
At fitness superstore
Jack was great
Informative great knowledge on equipment
Credit to the store
22 August 2026
Unprompted review
Reply from Fitness Superstore
Lee Parkinson,
We are so glad to hear about your positive experience with our team member's excellent knowledge and helpfulness. We appreciate your kind words!
Kind Regards
Fitness Superstore Trust Pilot Team
Reply from Fitness Superstore
Mark,
We are delighted to hear that you received friendly and professional service. Thank you for sharing your positive experience with us.
Kind Regards
Fitness Superstore Tunbridge Wells
Great service, great products
Great web site, good choice, helpful advice, quick service and delivery. Great product. As advertised. What's not to like.
20 August 2026
Bought kettle bells from the company
Bought kettle bells from the company. Website was easy to use and the products are excellent quality
11 August 2026
Competitively Priced
Arrived on time, undamaged and the the multi-gym was very competitively priced - what's not to like.
13 August 2026
Reported a problem
Reported a problem. Nothing been done about it told me 5 days ago someone would sort it. Customer service very poor, quick enough to take your money though. I won’t purchase crap from fitness superstore again.
16 August 2026
Easy to order and quick delivery
Easy to order and quick delivery. My only minor query is why the bar and cuffs couldn’t be delivered in the same order
13 August 2026
Reply from Fitness Superstore
Dear Nigel Andrews,
We're delighted to hear that you received good advice regarding the equipment you were looking to purchase. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Gloucester
Very poor quality
Very poor quality. We’ve had to use tape over the joints which are badly fitting.
12 August 2026
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