As an online retailer of music, films, and related products, you can't do much better than HMV. A great choice, although you may want to compare their prices. My order was delivered sooner than expe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... See more
Company replied
It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I w... See more
Company replied
Dea Matrona CD launch gig at the Birmingham Vaults. My pre ordered CD arrived on the due date and the Dea Matrona live show and meet n' greet was well organised and the HMV staff were polite and helpf... See more
Company replied
Company details
- #47 of 60 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 31 best companies in Home audio shop
- #13 of 27 best companies in T-shirt Shop
About hmv (UK)
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
United Kingdom
- www.hmv.com
4.6
Excellent
151k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK)
Hello IVAN
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK)
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi MISS
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK)
Hi Katriona
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK)
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK)
Hi Suzie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service and arrived fast
10 June 2026
Reply from hmv (UK)
Hello Eleri
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK)
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service as usual
Great service as usual. My pre-order came early, was well packaged and I'm happy with it.
12 June 2026
Reply from hmv (UK)
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Efficient ordering online
Straight-forward and efficient ordering online.
Very prompt delivery
Useful and informative website
13 June 2026
Reply from hmv (UK)
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great online retailer
As an online retailer of music, films, and related products, you can't do much better than HMV. A great choice, although you may want to compare their prices. My order was delivered sooner than expected and arrived safe and sound.
11 June 2026
Reply from hmv (UK)
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quality
Hi, I have bought a number of items from HMV.com over the past few weeks. I must say, that the quality of service, and the quality of product has been second to none.
Thank you HMV, and I'm sure you'll provide the same same service to all your customers.
10 June 2026
Reply from hmv (UK)
Hi Angus
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy click and collect
Really easy to order and pay for click and collect. Easy and convenient to pick up. Much more choice online than in store.
11 June 2026
Reply from hmv (UK)
Hi Lesley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly staff
10 June 2026
Reply from hmv (UK)
Hi Robert
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff very helpful thank you from Jane…
Staff very helpful thank you from Jane Weatherall
13 June 2026
Reply from hmv (UK)
Hi Jane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
None
None, bad customer service when you buy online.
I purchased an item to my daughter for Christmas which was delivered this week in my other address and when I had the notification the it will be about to deliver I tried to contact the customer service let them know another my address changem they also said that I will be notified when the item will the available to deliver but I didn't happen.
The item has been delivered to my old address.
13 June 2026
Reply from hmv (UK)
Hi Karina,
Thank you for your feedback.
Unfortunately we are unable to amend the delivery address once the item has already been dispatched and would recommend ensuring any changes are raised at the earliest opportunity. This particular order was for a pre-order product without a release date and therefore an email should have been sent to you with the confirmed release date once this was provided to amend anything accordingly before fulfilment.
We do hope you have been able to retrieve your parcel.
Reply from hmv (UK)
Hi Joanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Album came very soon after release date.
10 June 2026
Reply from hmv (UK)
Hello Ingrid
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I had no issues with my order
I had no issues with my order. It was sent quickly and arrived in perfect condition.
It is very straightforward to navigate HMV's website.
2 June 2026
Reply from hmv (UK)
Hi DAVID
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Why HMV is a kool place
It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I was a young man and now I am 55. Every time I shop here everyone is excellent and helpful and most importantly,the staff are always very friendly and polite. I hope this continues because HMV have always been a place of quality.
13 June 2026
Reply from hmv (UK)
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.