hmv (UK) Reviews 150,805

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 31,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders often arrive sooner than expected and are well-protected. The products themselves are consistently described as high quality, with many appreciating the wide selection available, especially for music and films. Reviewers also highlight the excellent customer service, commending the staff for being friendly, helpful, and knowledgeable, whether online or in-store. However, some customers also noted occasional issues with order fulfillment, such as delays in dispatch, items arriving damaged, or receiving incorrect items. A few other people also felt that packaging could be insufficient, leading to products being damaged during transit.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently praising the speed and efficiency of deliveries.... See more

Product

Clients share positive opinions on product, often highlighting the great selection of music, films, and... See more

Order

Users describe positive interactions with order, highlighting the ease of finding items and the efficiency of... See more

Service

People report positive experiences with service, consistently praising the brilliant, excellent, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an online retailer of music, films, and related products, you can't do much better than HMV. A great choice, although you may want to compare their prices. My order was delivered sooner than expe... See more

Company replied

Rated 5 out of 5 stars

It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... See more

Company replied

Rated 5 out of 5 stars

It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I w... See more

Company replied

Rated 5 out of 5 stars

Dea Matrona CD launch gig at the Birmingham Vaults. My pre ordered CD arrived on the due date and the Dea Matrona live show and meet n' greet was well organised and the HMV staff were polite and helpf... See more

Company replied


Company details

  1. #47 of 60 best companies in Music shop
  2. #11 of 19 best companies in CD Shop
  3. #2 of 4 best companies in DVD Shop
  4. #19 of 26 best companies in Record Shop
  5. #22 of 31 best companies in Home audio shop
  6. #13 of 27 best companies in T-shirt Shop

About hmv (UK)

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

151k reviews

5-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

The service was great.

The service was great. Very polite and helpful.

13 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hello IVAN

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, easy website

13 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi MISS

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

The staff were extremely helpful

The staff were extremely helpful

10 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Katriona

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great inshore staff..

13 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Jason

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Great service. Prompt delivery.

13 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Suzie

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Very helpful and they no whatbyour after.

Very helpful and they no what your after .

13 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Louise

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great service as usual

Great service as usual. My pre-order came early, was well packaged and I'm happy with it.

12 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Simon

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Efficient ordering online

Straight-forward and efficient ordering online.
Very prompt delivery
Useful and informative website

13 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hello Mrs

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Great online retailer

As an online retailer of music, films, and related products, you can't do much better than HMV. A great choice, although you may want to compare their prices. My order was delivered sooner than expected and arrived safe and sound.

11 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi customer

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Quality

Hi, I have bought a number of items from HMV.com over the past few weeks. I must say, that the quality of service, and the quality of product has been second to none.
Thank you HMV, and I'm sure you'll provide the same same service to all your customers.

10 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Angus

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Easy click and collect

Really easy to order and pay for click and collect. Easy and convenient to pick up. Much more choice online than in store.

11 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Lesley

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Friendly staff

10 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Robert

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Staff very helpful thank you from Jane…

Staff very helpful thank you from Jane Weatherall

13 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Jane

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 1 out of 5 stars

None

None, bad customer service when you buy online.
I purchased an item to my daughter for Christmas which was delivered this week in my other address and when I had the notification the it will be about to deliver I tried to contact the customer service let them know another my address changem they also said that I will be notified when the item will the available to deliver but I didn't happen.
The item has been delivered to my old address.

13 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Karina,

Thank you for your feedback.

Unfortunately we are unable to amend the delivery address once the item has already been dispatched and would recommend ensuring any changes are raised at the earliest opportunity. This particular order was for a pre-order product without a release date and therefore an email should have been sent to you with the confirmed release date once this was provided to amend anything accordingly before fulfilment. 

We do hope you have been able to retrieve your parcel.

Rated 5 out of 5 stars

Good prices on CD’s

Good prices on CD’s. Speedy delivery.

10 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Joanne

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

I had no issues with my order

I had no issues with my order. It was sent quickly and arrived in perfect condition.
It is very straightforward to navigate HMV's website.

2 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi DAVID

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Why HMV is a kool place

It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I was a young man and now I am 55. Every time I shop here everyone is excellent and helpful and most importantly,the staff are always very friendly and polite. I hope this continues because HMV have always been a place of quality.

13 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Martin

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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