As an online retailer of music, films, and related products, you can't do much better than HMV. A great choice, although you may want to compare their prices. My order was delivered sooner than expe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... See more
Company replied
It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I w... See more
Company replied
Dea Matrona CD launch gig at the Birmingham Vaults. My pre ordered CD arrived on the due date and the Dea Matrona live show and meet n' greet was well organised and the HMV staff were polite and helpf... See more
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Company details
- #47 of 60 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 31 best companies in Home audio shop
- #13 of 27 best companies in T-shirt Shop
About hmv (UK)
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
United Kingdom
- www.hmv.com
4.6
Excellent
151k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Didn’t have the record in stock despite…
Didn’t have the record in stock despite advertising that they did. Sent me an email suggesting I request a refund and then lo and behold they actually had it in stock. Awful
14 June 2026
Reply from hmv (UK)
Hello,
Thank you for your feedback, and apologies for any confusion.
We can see that we advised that there was a delay in stock arriving from the supplier but that this would be fulfilled as soon as this arrived. We give customers the option to cancel in these circumstances should a slight delay affect their order and if the item is required urgently but is not requested by ourselves. Your order was then requested for interception due to being in stock at the time the cancellation request was recognised, and we can see this has now been refunded as per your request.
Hi there unfortunately I don’t know how…
Hi there unfortunately I don’t know how can I use referral code
14 June 2026
Reply from hmv (UK)
Hello,
Please be advised that the Refer-A-Friend scheme has ended, and any discount codes will now have expired and will no longer be valid for use.
Quick arrival at my local store.
14 June 2026
Reply from hmv (UK)
Hi Keith
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
It's a website
It's a website. Can hardly make any real judgement on the company based on that. Pricing could be reduced perhaps. No issues worth website. Completing this to get it to do sending me review emails.
11 June 2026
Reply from hmv (UK)
Hi Mr Cochrane
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time.
Have a great day!
Organised throughout the signing event.
10 June 2026
Reply from hmv (UK)
Hello Customer
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I’ve never had any issue with HMV and…
I’ve never had any issue with HMV and would recommend them.
11 June 2026
Reply from hmv (UK)
Hi Steve
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK)
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Bad delivery this time.
We ordered a Loungefly bag from the website for delivery. It arrived and was literally just chucked in the box. No wrapping or protective packaging at all. The bag is slightly damaged and misshaped.
2 June 2026
Reply from hmv (UK)
Hi Lexi
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK)
Hi Peter
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered 2 items
Ordered 2 items. Both arrived promptly. It made the socks I was buying for a gift quite expensive once I'd added on the cost of the soooooo gorgeous bag I found and purchased for myself. I had never thought of looking at HMV for these type of items.
14 June 2026
Reply from hmv (UK)
Hi Blondie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi Jacqueline
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pre -ordered and items delivered on…
Pre -ordered and items delivered on time when expected.
14 June 2026
Reply from hmv (UK)
Hello Malcolm
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK)
Hi Russ
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Speedy delivery
Speedy delivery, shop staff friendly and helpful. Would use online ordering again.
14 June 2026
Reply from hmv (UK)
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
great and fast!
14 June 2026
Reply from hmv (UK)
Hi Marion
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK)
Hello andrew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK)
Hi Hayley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Nick helped me check out some records…
Nick helped me check out some records that weren’t in stock, to see when they will be in stock, and which locations have copies. He also helped with ordering one of the albums I was looking for, and I managed to receive it within the given days he mentioned.
11 June 2026
Reply from hmv (UK)
Hi Julius
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK)
Hi kitt
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi G
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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