As an online retailer of music, films, and related products, you can't do much better than HMV. A great choice, although you may want to compare their prices. My order was delivered sooner than expe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... See more
Company replied
It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I w... See more
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Dea Matrona CD launch gig at the Birmingham Vaults. My pre ordered CD arrived on the due date and the Dea Matrona live show and meet n' greet was well organised and the HMV staff were polite and helpf... See more
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Company details
- #47 of 60 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 31 best companies in Home audio shop
- #13 of 27 best companies in T-shirt Shop
About hmv (UK)
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
United Kingdom
- www.hmv.com
4.6
Excellent
151k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Never Give Up
Album after album makes it easier for me to buy most of my vinyl collection from HMV as it's only going to grow as the place to get that record you've been looking for years for. Ta very much
16 June 2026
It took a week from order to delivery
It took a week from order to delivery, in the end. That's quite long these days. I wasn't in a rush, but if I had been the score wouldve been lower.
16 June 2026
Every thing I need
Every thing I need, delivered on time and perfect condition. Never go anywhere else than HMV.
16 June 2026
Very helpful staff
Staff were very helpful as i couldn't find what i was looking for instore, so the staff member ordered it for me and i was able to pick it up within a couple of days.
8 June 2026
The staff at the counter were all very…
The staff at the counter were all very friendly and helpful,they sorted out several gift tokens for me and ordered anything for me which wasn't in stock and the order arrived promptly,
☆☆☆☆☆
12 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Collected my cd on good time after…
Collected my cd on good time after receiving message that it was now in stock .Thank you
13 June 2026
Reply from hmv (UK)
Hi Bruce
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy transaction and fast delivery
16 June 2026
Reply from hmv (UK)
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi Brian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff listened
Staff listened, chatted - order with me in 3 days - most impressive
Thank you
16 June 2026
Reply from hmv (UK)
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent 3D version of Avatar - Fire and Ice
Arrived on time. Great value-for money 3D version of Avatar - Fire and Ice.
16 June 2026
Reply from hmv (UK)
Hi Andy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Lost parcel nightmare
First order with HMV. Parcel is at Royal Mail and has been for 10 days (lets face it, is disappeared). Cant take up with HMV for another 10 days. This really isnt Amazon levels of service
13 June 2026
Reply from hmv (UK)
Hi Marvin
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Vinyl by post
It is always a worry receiving vinyl by post, but the service was great and the vinyl was in perfect condition...... great job
13 June 2026
Reply from hmv (UK)
Hi Carol
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Normally can order everything film I'm…
Normally I can order every film I'm after but it's a shame when something isn't available in the format I want. All in all my go to place for films.
13 June 2026
Reply from hmv (UK)
Hi Dexter
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Delivered perfectly on time
16 June 2026
Reply from hmv (UK)
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi Stephen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK)
Hi Tim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery.
15 June 2026
Reply from hmv (UK)
Hi Julie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV staff helpful and knowledgeable.
The staff at HMV shop in Middlesbrough were extremely helpful and knowledgeable. The communication of when to expect the Vinyl was great and was delivered on time in good condition. Have no hesitation in recommending HMV and will continue to shop there.
11 June 2026
Reply from hmv (UK)
Hi Janice
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good experience
Fast delivery, well packaged. My daughter is delighted with her purchase.
16 June 2026
Reply from hmv (UK)
Hello London
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK)
Hello Jennie
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
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