As an online retailer of music, films, and related products, you can't do much better than HMV. A great choice, although you may want to compare their prices. My order was delivered sooner than expe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... See more
Company replied
It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I w... See more
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Dea Matrona CD launch gig at the Birmingham Vaults. My pre ordered CD arrived on the due date and the Dea Matrona live show and meet n' greet was well organised and the HMV staff were polite and helpf... See more
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Company details
- #47 of 60 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 31 best companies in Home audio shop
- #13 of 27 best companies in T-shirt Shop
About hmv (UK)
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
United Kingdom
- www.hmv.com
4.6
Excellent
151k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from hmv (UK)
Hi Jonathan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK)
Hi Andy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK)
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My vinyl LP arrived extremely quickly…
My vinyl LP arrived extremely quickly just as promised and I am delighted with it. I would definitely recommend and use HMV again
16 June 2026
Reply from hmv (UK)
Hello Liz
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK)
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I’ve used this service several times…
I’ve used this service several times and once again it has been excellent Good communication prior to delivery and safe delivery
16 June 2026
Reply from hmv (UK)
Hi Christine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful, friendly and efficient
The staff are EXREMELY helpful friendly and efficient. The shelves are well stocked and if they havent got what I want they can get it for me.
15 June 2026
Reply from hmv (UK)
Hi Mr
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Woking store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Helpful staff
16 June 2026
Reply from hmv (UK)
Hi Kevin
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Norwich store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Very quick and easy
16 June 2026
Reply from hmv (UK)
Hi Jane
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
restarted my vinyl collection
restarted my vinyl collection, and collecting what i like, instore. and if they dont have it in stock they have it delivered to my house . cant get better than that.
15 June 2026
Reply from hmv (UK)
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Item cagood servce and communication me as described
Item came as described, communication was very good, kept me informed of delivery.
16 June 2026
Reply from hmv (UK)
Hello jason
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Super quick and easy to use and deal…
Super quick and easy to use and deal with. Will definitely use again!
15 June 2026
Reply from hmv (UK)
Hello RM
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
5 star vinyl order
Easy to complete the online order and delivery was very quick, which was great as I needed this vinyl for a gift .
13 June 2026
Reply from hmv (UK)
Hi Caz
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK)
Hi Amanda
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Surprising finds
Picked up a signed Dub pistols 12” album for a great price the other day whilst having a rummage through the Dance section, Just a little win win situation I thought to myself 👌
16 June 2026
Reply from hmv (UK)
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and reliable service 👍
13 June 2026
Reply from hmv (UK)
Hello Mark
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Pre ordering was easy and straight…
Pre ordering was easy and straight forward arrived on the day they gave me packaging was first class
16 June 2026
Reply from hmv (UK)
Hi Leighton
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Stitch Fan
Ordered Stitch keyrings. They were fine. The stitch fan was obviously preowned. Scratches on base and an eye scratched. Disappointed.
16 June 2026
Reply from hmv (UK)
Hi Lisa
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Prompt efficient service
Prompt efficient service, competitively priced. Excellent response when unable to supply an item. My money returned immediately.
13 June 2026
Reply from hmv (UK)
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful and polite service
Very helpful and polite service, I couldn't have asked for more.
16 June 2026
Reply from hmv (UK)
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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